Edward M Fazio 9338 Golf Crest Court, Davison, MI 48423 Home: 810-654-0290 - Cell: 810-275-5792 : ef126cdee@westpost.

net Executive Profile Over 30 years of Information Technology and Outsourcing experience, including 25 + years of broad based management in account operations, technology planning, ne w business development, contract negotiations and new account start-ups. A caree r with demonstrated ability to consistently deliver bottom line results and clie nt delight with products and services. Skill Highlights * * * * * Developing Client Relationships * Process improvement Contract Negotiations & Management * Best Practice Implementations Sales Support/Business Development * Plan, organize, and manage large scale IT Business Plans & Metrics programs Driving profitable new business aligned with * ITSM Implementations client need * Technology Transformations * Workforce Transitions

Core Accomplishments * Negotiated and signed one of the largest IT Services contracts (+$7 billion) i n history * Renegotiated contract service level agreements with the largest bank of Austra lia * Performed employee transitions of over 12,000 new employees * Directed one of the largest ITIL implementations in the industry - acheiving h ighest level of service level attainment in clients history * Developed, prototyped and delivered 'Service Visualization' model that aligns IT with Business Metrics that delivered millions dollars of additional revenue * Directed conversions, consolidations, and migrations for 3 large GM data cente rs - driving out $25 million of annualized expense * Managed P&L of $12-$100 million and achieved cost savings of 5-20% in each yea r Professional Experience Client Manager Infrastructure Services August 2008 to October 2010 HP - In Support of P&G - Cincinnati, Ohio Directed profitable business growth and achieved high levels of client satisfact ion with products and services with annual revenues of +$100 million. Developed and implemented the vision, strategy, business plan, and staff in deve loping solutions to resolve client business challenges. Scope included, data cen ter services, business continuity, resiliency, security, server, storage and ena bling ITIL processes. * Exceeded revenue targets by +120% year-on-year

* Increased profit margins by 5% year-on-year * Delivered increased levels of client satisfaction in each quarter, as rated by client * Designed and implemented new business support processes and controls that stre amlined qualification and drove velocity into pursuits * Collaborated with client in delivering +$14 million of annualized cost savings while adding +$8 million of revenue Service Excellence Program Director March 2007 to July 2008 HP - In Support of P&G - Cincinnati, Ohio Orchestrated the implementation of Information Technology Information Library (I TIL) processes, training, and compliance assurance for a +$75 billion enterprise . * Delivered continuous service quality improvements that exceeded all previous l evels of SLA achievement * Reduced non-performance Service Credits >90% from previous years of contract w hich mitigated ~$4 million in annual credits and profit erosion * Recognized by client for delivering Service improvements in first six months o f assignment * Designed, prototyped, and delivered real-time 'Service Visualization' concept model that associates traditional IT metrics to business-based metrics. * Developed and promoted 30% of team into positions with expanded scope of respo nsibilities to further leverage abilities and value creation Account Delivery Manager November 2006 to February 2007 HP - Supporting GM - Detroit, Michigan Assumed responsibility as interim Delivery Manager for a new global services con tract. * Established and implemented process control framework to ensure delivery of se rvice quality and cost management Client Delivery Executive February 1999 to September 2006 EDS - Supporting MCI WorldCom - Colorado Springs, Colorado Member of the executive leadership team that negotiated final terms and conditio ns of $7+ billion, ten-year contract for IT Outsourcing with MCI WorldCom. Post contract accomplishments include * Led the transition and acclimation of over 1,500 new employees * Developed and implemented the methodology, process and enabling tools that del ivered visualization and relationship of IT metrics to business based metrics * Achieved year-on-year cost reductions * Received highest client satisfaction ratings within all EDS mega-accounts * Delivered company leading revenue and profit levels in each year of the contra ct

Education Grandview University 1973 Des Moines, Iowa, United States Business Communications Training and Certifications Business Account Leadership Account Leaders Managing People Leading People Building & Sustaining High Performance Teams Cost Accounting & Audit Controls ISO 9000 ITIL Foundations Six Sigma