____________________EXECUTIVE SUMMARY____________________ Seasoned management professional with expertise in steering innovative strategie s that serve to generate revenues, build

dynamic teams, and deliver 'red carpet' customer service to an increasingly demanding public. "Leading from the front" management style has been the catalyst for restoring morale, resurrecting damage d client relationships, and instituting the type of transparent communication ch annels that build and sustain trust. Cited throughout career as a creative probl em-solver, and calculated risk-taker; a change agent skilled in exposing ineffic iencies, producing solutions, and shaping the future of business. _____________________Key Sterngths________________________ Supervision. Problem Resolution. Scheduling. Vendor Sourcing and Negotiations. I nventory Planning & Control. Organizational Management. Client Relationship Mana gement. Employee Supervision. Customer Relations. Safety Awareness / Training. P &L Management. ____________________PROFESSIONAL BACKGROUND____________________ 2009 to 2011 - Assistant Manager Moskatals, Los Angeles, Ca Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised department managers and business services team. Personally addressed customer complaints upon escalation by area managers. Analyzed sales records and trends to determin e current and expected demand and minimum inventory required. Provide clerks wit h information, such as price, mark-ups and mark-downs, manufacturer number, seas on code, and style number to print on price tags. * Directed customer relations, sales promotions, supplies ordering and equipment maintenance. Hired, trained and scheduled staff. * Highly regarded for consistently achieving superior sales results through lead ership, planning, and effective implementations * Guided new employee orientations and supervised employee training * Initiated and implemented employee appreciation breakfasts that recognized exc ellence, improving morale and providing tools to motivate personnel * Personally managed high-ticket purchasing negotiations and major supplier rela tionships. * Drove strong and sustained profit improvements by controlling costs, and steer ing stable departmental operations with high employee retention rates 2007 to 2009 - Operations Manager Petsmart, Pasadena, Ca Managed staff of 30, hired, trained, and created employee developmental skill pr ograms. Coordinated problem resolution strategies to improve procedures, system s and staffing. Managed daily operations within the organization. Managed cost control for labor, expense budgets, and quality control. * Enforced compliance of operations personnel with administrative policies, proc edures, safety rules, and government regulations * Patrolled work area and examined tools and equipment to detect unsafe conditio ns and violations of safety rules * Completed and maintained reports, such as time and production records, invento ries, and test results * Earned respect with a proven ability to obtain high performance levels from em ployees while maintaining a plesent working atmosphere 2003 to 2007 - Assistant Manager Wal-Mart, Little Rock, Ark Direct and coordinate the activities of employees engaged in production and proc essing of good. Managed all aspects of customer relationship on a daily basis, which increased customer retention levels. Responsible for shipping and receivi ng of goods, loss prevention, and inventorn control. * Plan, direct, supervise, and evaluate workflow processes, ensuring highest lev

els of customer service, accuracy, and time compliance. * Single handily developed and excuted staff training including Safety Awareness , Product Knowledge and Leadership 101. * Assisted store manager in merchandising and store layout to feature new items and best sellers. * Dramatically increased customer loyalty with feedback received indicating help ful and polite staff being the major reason. Client feedback futher motivated s taff and produced happy relaxed work environment. 2002 to 2003 - Store Manager Fred's Discount Store, Little Rock, Ark Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team. Personally addressed customer complaints up on escalation by assistant managers, Coached and mentored employees on business development, personal growth and performance management * Trained staff in new programs, policies, computer updates and product informat ion. Recruited applicants for management positions.Managed staff of 38 associate s providing inventory control, customer service, and shipping/receiving. * Turned around underachieving retail facility, implementing changes that result ed in goal achievement for the 1st time in 4 months. * Streamlined daily business processes and increased productivity levels. * Received numerous accolades and letters of appreciation from customers and vis itors. ____________________EDUCATION____________________ 1994 - H.S. Diploma, [ Major ] Fordyce High School, Fordyce, Arkansas