1141 South Jasper Street, Valley Stream NY 11580 Tel/Fax:-516-285-4620(Res), 917-602-0264(cell) kz11fbf86@westpost.net Khondaker M.

Zaman Skills: Operational management: Organizing stocks and equipments, ordering supplies, and overseeing building maintenance, cleanliness and security; Financial management: planning and working to budgets, maximizing profits and a chieving sales targets set by head office, controlling takings , administering p ayrolls, etc.; People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff schedul ing. Working Management: Working to ensure standards of hygiene are maintained and th e work place is complying with relevant health and safety regulations. Ensuring high standards of customer service are observed at all times; Professional Experience: October 2008--present BP/7-11 retail store New York General Manager Organizing stock and equipment, ordering supplies, and overseeing building main tenance, cleanliness and security; planning and working to budgets, maximizing profits and achieving sales targets set by 7-11, administering payrolls, etc.; ensuring high standards of customer service are observed at all times; devising and marketing promotional campaigns; preparing reports and other performance ana lysis documentation; September2005October2008 BP Retail/Wild bean cafe New York General Manager Responsible for the entire site operations and ensures efficient and profitable execution of BPs programs, policies and expectations through my site team. Supe rvise the sales and service on the sales floor. Responsible for recruiting, deve loping, motivating and managing a very high performance team. Responsible for th e entire operations of the store .Responsible for P&L management, Recruiting and proper training. September 2003 September 2005 Wendys New York General Manager Responsible for Site profitability (P& L and budget). Customer service, financia l analysis. Store margin. Supervise/motivate team, Ordering/inventory Control. E xecute corporate processes and procedures. Merchandising, Scheduling/ labor cont rol, Recruiting/Hiring/Evaluating/Develop team members. June 2002 June 2003 New York State Veterans Home New York Food Service Worker II (Supervisor) Provided the highest quality food services to New York State veterans and their families in a family-orientated environment through proven and innovative progra ms, services, and activities October 2001 June 2002 Wendys New York Manager Completed a 10-week management skills course with Wendys International. Responsi ble for the running of the store. Handle customer inquiries and complaints. Work ed to gain customer satisfaction through new programs. Train employees and make their schedules March 2001 Oct 2001 Give and Take American Deli New York Manager Interviewing and training employees, Calculating the days sales and inputting it into the books, Verifying credit card transactions, Handle customer inquiries a

nd complaints, Purchase and handle inventory, Checking quantity and quality of n ew inventory. Keeping track of accounts and responsible for payable and accounts receivable December 1999 March 2001 Aramark Food Corporation New York Cook (Internship) Handle customer service, Serve as back-up cook and over-see both back and front of the house September 1993 June 1997 New York Free Lance Caterer: Worked in different banquets as a waiter providing the best customer care possib le EDUCATION: 07/98---09/00 La- Guardia Community college; Major in commercial food service management Associate degree with 3.5 G.P.A Certified on: Sanitation and safety, Food service administration