Qualifications Summary: Business professional with experience in manufacturing and in the financial and information services industries.

Experience in Software Configuration Management (SCM), Project Management, Custo mer Support and Training; Highly proficient in MS Outlook, Word, Excel, PowerPoi nt, Access, MS Project, IFS, Telelogic DOORS, Synergy and Change; BS degree in M arketing from New York University and Human Resources Management Certificate fro m ECC PROFESSIONAL EXPERIENCE Breeze-Eastern Program Assistant January 2009 to Present Whippany, NJ -Assist with the engineering product team in the development of a rescue hoist. -Provide configuration management support using IFS and Telelogic Synergy/Change . -Research electrical components using the Internet and B-E's internal database. -Create management reports to track engineering talent and resources. -Create flow charts in Visio to document engineering processes. -Import software and hardware requirement documents to Telelogic DOORS and link their requirements to the customer specification documents for traceability. -Coordinate data transmissions with externally configured customers. James E. Jones CPA Office Manager August 2002 - December 2008 Maplewood, NJ -Performed administrative duties and bookkeeping services for family owned CPA f irm. -Generated monthly financial reports for several small businesses using Quickboo ks accounting software; managed billing and collection processes; coordinated sc heduling of clients during tax season. ISO, Inc. Product Consultant November 2001 - July 2002 Jersey City, NJ -Managed the development and marketing support of ISO's LOCATION product. This product provided risk assessment information, such as Public Protection Class (P PC), for every address in the United States. -Ensured that requirements for new services and enhancements were satisfied in f inal product deliverable. -Wrote technical documentation and served as liaison to external business partne rs and to internal IS staff. -Provided product support and training to internal sales staff and to existing a nd potential accounts. Thomson Reuters Product Manager January 1999 - September 2001 New York, NY -Oversaw the development of an Internet-based application for the NYSE. Applica tion enabled users to access global shareholding data and institutional profiles , allowing them to better manage expectations of the financial community. -Managed the continued development of a leading desktop application targeted to Investor Relations professionals. -Met with senior level executives to define product requirements and worked dire ctly with development team to create functional specifications and project plans

. -Established contingency plans for all electronically delivered products. -Provided assistance to Help Desk and Sales Staff for escalated client issues an d directly supported critical clients. -Liaison with account managers, sales, marketing, accounting, operations and tec hnology to ensure successful product executions. Thomson Reuters Manager, Quality Assurance December 1997 - December 1998 New York, NY -Ensured a high quality standard in all Thomson's electronic products; implement ed TestTrack defect-tracking software to manage feature requests and incorrect f unctionality; developed help system for desktop application using RoboHelp. Thomson Reuters Senior Associate, Support Specialist September 1993 - November 1997 New York, NY -Provided customer support for Thomson's financial and corporate products; provi ded user training at client site and general support through an 800 service; coo rdinated quarterly user conferences, wrote technical support documents and creat ed over 50 custom reports for clients using Crystal Reports; supervised the main tenance of clients' mailing lists and four temporary employees. EDUCATION New York University, College of Business and Public Administration (Stern), New York, NY, BS, Marketing Human Resources Management Certificate, Essex County College COMPUTER SKILLS Highly proficient in MS Outlook, Word, Excel, PowerPoint, Access, MS Project, IF S, Telelogic DOORS, Synergy and Change