Darlene Carla Handy 16627 E Ridgewalk Dr Houston, TX 77053 281.416.8129 - 832.419.3938 dhandy8@comcast.

net Strategic Planning * Resource Optimization * Project Management * Process Implem entation ________________________________________ Results-producing professional experienced in process re-engineering to achieve maximum efficiency at appropriate costs, project management, BPO, directing and measuring process improvement and solution formulation relating to business area s that include offset and digital print, vendor management, advertising, fulfill ment, mail, business development and strategic management. Effective communicat or dedicated to identifying and implementing tools to analyze processes, direct workflows and lower organization costs to include negotiation of service level a greements and pricing with input to most company lines of business. Qualification Highlights: * Resource optimization * Analytics * Budget management * Vendor relationship management * Certified USPS Rep * Regulatory compliance Professional Experience: Universal American Corporation, Houston, TX - Manager, Intake Center/Office Serv ices (2009 -present) Recruited to in-source BPO and migrate into existing and new processes within th e company. Responsible for build out of space to accommodate scanning, print, a nd fulfillment, as well as existing in/out mail and imaging functions in the Int ake Center. Direct process for distribution of member materials that are incomi ng and outgoing. Create workflows, documentation and policies and procedures to facilitate training and to show audit controls and government regulation adhere nce. As a result of in-sourcing enrollment function responsible for acquisition of hardware, configuration and implementation to meet strategic goals for enrol lment processing. All deadlines met and completed within budget. Current projec t requires transition of aggregated company-wide, streamlined processing to a 3r d party vendor. Traffic Manager, Marketing (2006 - 2009) Provide expertise surrounding ongoing relationships with print and mail vendors including performance measurement and cost analysis. Act as consultant to other function area executives in advertising print production, and fulfillment, meet ing demanding objectives. As a certified postal representative responsibilities included oversight to mail processing and USPS regulatory compliance. Communicat e and facilitate team work responsible for concept, process implementation, sche duling and execution of print projects related to annual sales goals. Actively interface with executive management to carry out marketing and strategic goals p ursuant to government regulations managing partnership with vendors in the procu rement of services to facilitate meeting those goals. Provision of SLAs while r e-negotiating vendor pricing and deliverables in compliance with Sarbanes-Oxley Act. Direct and/or manage large projects skillfully with persuasive presentation s. Achievements include significantly diminishing quantity of returned mail, sa ving bottom line dollars. Design and implementation of organization-wide intern et-based collaborative workspace tool to facilitate improved communication and q uality of marketing projects. Defined, acquired and executed cost-saving custom portable software for directory creation. LASON Systems, Inc., Houston, TX - Manager, Client Services (1997 - 2006)

Performed a variety of duties with increasing responsibility in Customer Relatio nship Management where I was responsible for establishing business rules of fi nancial billing and direct mail programs for Fortune 500 and large hospital syst em clients. Recruited, trained and supervised staff providing client services, laser and offset printing and mail shop services to large collection of clients. Provided extensive change management input to include design of efficient syste ms. Consultant to clients and vendors in full service advertising, marketing, pr oduction and fulfillment programs tailored to meet client budgets, maintaining h igh quality. Manage major account services RFP/RFQ process to include resulting set-up, implementation and facilitation of production, A/P, A/R, and collection s for delinquent billings of min $300,000 per month.

________________________________________ GRIZZARD Advertising, Atlanta, GA - Account Coordinator, Sales (1996 - 1997) Prepared written development strategies for chapters in geographically assigned territory of a top non-profit organization. Presented proposals and assisted in meeting fundraising goals through prospecting and donor retention. Facilitated creation of mail campaigns focused on proposed activities. Analyzed and presen ted results to determine best lead management mix based on several criteria. Ha ndled inquiries, wrote articles, brainstormed strategies for management on disas ter related campaigns. Additional Experience: 1994 - 1996 - Employed in Major Accounts, Dial Call Corp., Norcross, GA (contrac t); and Provider Relations CIGNA Healthcare of GA, Atlanta GA 1984 - 1994 - Contractor, USDA Graduate School, Dept. Of Agriculture, Wash., DC 1989 - 1993 - Sales & Mktg., Bureau of National Affairs, Inc., Washington, DC 1981 - 1989 - Computer Operations, American Red Cross, NHQ, Washington, DC 1976 - 1981 - Employed as Secretary, Development Assistant and Bookkeeper for th e National Symphony Orchestra Assn. at the Kennedy Center, The Veterans Administ ration Central Office and the Office of Personnel Management, all located in Was hington, DC Computer Expertise - proficient in: Microsoft SharePoint, VISIO, Microsoft Office, Microsoft Project: - other graphi cs and database software Education and Professional Development: BBA, University of Houston, Downtown - Major Business Management/Minor in Market ing; University of the District of Columbia - extensive course work in CISS, and Soci ology, 1978 - 1984 Sales Person of the year UHD, Houston, TX- 2003 Member, Houston Direct Marketing Association, Houston Postal Customer Council, V olunteer, Linda Lorelle Scholarship Foundation; Regional Administrator Accomplis hing Word Ministries SW Region