Michael J. Jackson 5145 6th Ave Los Angeles, CA 90043 Phone 323.708.3643 E-mail: mj12a15bc@westpost.

net Objective To obtain a challenging position that utilizes my technical, administr ative, negotiation, and customer relation skills with an emphasis on client serv ices. Summary of qualifications X Over seven years combined experience in customer service, sales, and administr ation. X Licensed by the California Department of Insurance X Proficient in handling retail inventory, cash management, and store audits. X Trained in Microsoft Office and several database/ inventory systems. X Extremely professional team leader with a competitive edge to drive revenue, m inimize loss, and optimize sales while maintaining high levels of customer servi ce. Work experience 2010-Present WellsFargo Culver City, CA Customer Sales and Service Representative X Reconcile accounts and balances statements. Perform account opening and closin g. X Process account maintenance requests such as name and address changes. X Stop payment requests and perform account conversions. X Assists the customer with reordering checks and deposits. X Provide notary service and if needed, adjust customer or bank errors. 2009V2010 World Financial Group El Segundo, CA Financial Representative X Engaged in the business of educating clients on managing their cash flow, debt , and accumulating assets then customizing the best solutions of products includ ing insurance, annuities, and other financial services. X Assisted other agents with their licensing process and field training. X Maintain accurate and current records of client transactions. X Awarded Rising Star for the 1st and 3rd quarters of 2009. 2007V2009 Reise Reality & Construction L os Angeles, CA Administrative Assistant X Provided administrative support for estimating, project management, marketing and accounting departments. X Duties included management of plan room, assistance with document production a nd organization, management of subcontractor insurance certificates, answering p hones and assistance with overall office management. X Assisted in new program research as necessary. Maintained schedule of recurrin g activities and events to ensure deadlines are met. Electronic and hard copy fi le maintenance and created reports as required. Understood and maintained the co nfidential nature with regard to all company activities. 2006V2007 Shiekh Shoes Culver City, CA Sales Associate X Consistently surpassed sales quotas and was awarded a company paid trip to Nik e headquarters in Portland, Oregon and flown to other stores to sell and train o n location. X Supervised and trained a multi-shift operation with several full/ part-time an d seasonal employees. X Responsible for opening and closing the store as key holder at the Fox Hills l ocation.

X Monitored front and back-store logistics to ensure proper merchandising and id entified/ addressed loss prevention and shrinkage issues. X Assisted in securing inventory for store audits for which I was responsible fo r the Nike, Addidas, and Timberland vendors.

Education Long Beach City College Long Beach, CA Associates Degree Major: English / Minor: Theatre Arts - degree in progress- 3.0 GPA