FELICIA SHEPPARD 7506 Chatham Circle Knoxville, TN 37909 cell: (865) 640-0892 fsheppard47@gmail.

com NURSING AND CASE MANAGEMENT QUALIFICATIONS Dedicated healthcare professional with a unique background of nursing experience supported by a proven record of qualifications and experience that are directly transferable to case management. Specific areas of strength include: Case Management: * Capable of managing patient caseloads and optimizing the health care services in a cost effective manner without compromising the integrity of patient care standards. * Ability to identify appropriate providers/facilities throughout the continuum of services and work extensively with members, health care providers, and managed care network to coordinate medical services and resources. Clinical Experience: * Registered Nurse with a broad range of key nursing strengths that include direct patient care; physician/staff/patient support; patient/family education; relationship-building; administering medications; and regulatory compliance. * Offer the compassion as well as the communication and interpersonal skills to establish trust with and provide helpful education to patients and their families. * Ability to quickly learn/adapt to new health care environments, procedures, and advances in technology. PROFESSIONAL EXPERIENCE FARRAGUT ENT, Knoxville, TN * 12/2001 - Present Head Nurse of the Allergy Department. * Oversee all aspects of operations, efficiency, quality, and nursing staff management for the allergy department of this two physician ENT practice; accountable for assisting physicians and administering medications. * Provide leadership direction to maximize work efficiency and the quality of medical care by resolving patient issues with their medications, scheduling appointments, and delegating responsibilities to the nursing staff. * Conduct comprehensive allergy testing of patients to determine their inhalant and food allergies by using RAST, percutaneous or intradermal test methods.

* Provide extensive patient education on appropriate treatment options, allergy avoidance/management plans, rotary diets, and allergy shot programs provided by the clinic. * Extensively involved in contacting patient insurance companies, TennCare and Medicare to verify eligibility and benefits for allergy testing and treatment services. * Maintain strict attention to detail when calculating, documenting, monitoring and preparing/mixing patients' serum for allergy testing/administration. HOUSE EAR CLINIC, Los Angeles, CA * 07/1994 - 01/1995 & 02/2001 11/2001 Allergy Nurse. * Provided high-quality patient care that included conducting allergy testing, administering allergy injections, and mixing treatment sets; educated patients to ensure their full understanding of treatment options, expected outcomes, compliance requirements, dietary restrictions and the importance of follow up. LAC-USC WOMEN'S HOSPITAL, Los Angeles, CA * 07/1988 - 06/1994 Labor and Delivery Nurse. * Performed all aspects of nursing care for recovering and postpartum labor patients; prepared and assisted with delivery including coaching and monitoring the patient; and assisted with infant care and breast-feeding. EDUCATION Bachelor of Science, Health Education (1996) CALIFORNIA STATE UNIVERSITY, Northridge, CA Diploma in Nursing (1988) - LOS ANGELES COUNTY SCHOOL OF NURSING, Los Angeles, CA Keywords: Case Manager, Nurse Educator, Patient Education Coordinator, Utilization Reviewer