YVONNE D. HILL 8310 Chaceview Court * Charlotte, NC 28269 704.900.7406 * yh12c0ee4@westpost.

net Summary of Qualifications *Ability to prioritize and remain focused while managing multiple assignments *Able to develop and maintain strong rapport and working relationships across al l levels of the organization *Established credibility within Consumer, Small Business Banking Leadership Deve lopment community *Organized, highly-motivated and extremely detailed oriented Education Pfeiffer University, Charlotte, NC Aug 2006 - Dec 2008 *Master of Science: Organizational Leadership & Change James Madison University, Harrisonburg, VA June 1999 - May 2003 *Bachelor of Business Administration: Marketing Information Systems *Minor: Human Resource Development Professional Experience Bank of America Corporation, Charlotte, NC Leadership Development Analyst, Oct 2007 - Present *Developed high-performing associates through Consumer Talent Engagement Program to build pipeline of talent in support of enterprise talent strategy *Improved On-boarding process by implementing a streamlined approach for monitor ing integration into roles for new hires *Analyzed Year-End compensation data to influence incentive decisions within the Consumer organization *Defined bank-wide core competencies on the LD Essentials work stream for Leader ship Development Analysts *Improved the Performance Management process by constructing a detailed reportin g reference guide and by tracking and managing reporting to achieve a 95% comple tion rate in the Consumer business Bank of America Corporation, Charlotte, NC Administrati ve Assistant III, Oct 2005 - Oct 2007 *Provided administrative and analytic support to four HR managers for Global Qua lity & Productivity and Corporate Workplace *Served as liaison for building security to ensure the safety of approximately 2 00 building tenants *Organized monthly meetings for administrative assistants in building in an effo rt to support career development *Served as Access Control Representative and Security Point of Contact (SPOC) fo r the bank's enterprise security team *Assisted with new hire onboarding, ordering supplies, handling office moves and other administrative duties as needed Enterprise Rent-A-Car, Charlotte, NC Account Coordinato r, Nov 2004 - Oct 2005 *Managed and maintained entire rental process for Liberty Mutual, Hartford, Erie and Allstate Insurance companies within claim centers *Managed monthly rental account receivables for Liberty Mutual and Hartford clai m centers *Served as liaison for adjusters, customers and rental branches to ensure the hi ghest level of customer service and relationship management

*Selected to manage first In-house operation for Hartford Insurance Enterprise Rent-A-Car, Charlotte, NC Rental Contr ol Representative, Jan 2004 - Nov 2004 *Provided a one-call service from Enterprise branches to various insurance compa nies throughout the state *Assisted insurance adjusters in managing files while using the ARMS system-an I nternet based program Enterprise Rent-A-Car, Charlotte, NC Manager Trainee, June 2003 - Ja n 2004 *Coordinated customer rental pickup dates and locations *Managed duties of employees that included sales, account management, staff trai ning and development, customer service and branch operation *Mentored management trainees by providing guidance regarding company policies a nd procedures Computer Skills *Microsoft applications: Outlook, Word, Excel, PowerPoint, Visio, SharePoint *Bank of America applications: ADIM/HRIS, eWorkplace, Top Talent Tracker Awards and Activities *Tri It For Life Triathlon training program (Athlete and Mentor), March 2010 - p resent *Mentor with Bank of America's Job Shadowing Recruiting Coordinator program, Feb . 2010 - June 2010 *Volunteer with Kidz Construction Zone Ministry at Grace Covenant Church, March 2009 - May 2010 *Member of Jeff Galloway's Training program, Nov. 2008 - April 2010 *Member of Grace Leadership Network, Oct. 2008 - March 2010 *Excellence of Management - Enterprise Rent-A-Car, April 2005, August 2005 *Customer Service Award at Enterprise Rent-A-Car, Sept. 2003, April 2005 *Volunteer with Mecklenburg Park and Recreation, July 2004-March 2005