tb12cae44@westpost.

net Cell: 612-483-5108 Summary: Final Top Secret Security Clearance /SCI with Polygraph, eighteen years of progr essive Project management experience including assignment in varies organization s and corporate cultures, my most valuable skills to be effective in organizing, motivating, guiding, gross productivities, and communicating. Education: Associate of Arts Degree. Two-year Diploma in Automotive Technician. Professional experience: Titan Group, L-3 communication. August 2007 a" Present Reston, VA. 20191 English and Arabic Research Linguist and Translator Contracting for the DoD, stationed in IRAQ, providing support for Operation Iraq i Freedom, and since August 2009 been supporting 4-1 and 3-4 sigint team, and al so provided English and Arabic translations and summaries of the highest quality to the Joint Prosecution and Exploitation Center (JPEC) group until July of 200 9, provided editing support for other group members, provided individual and gro up spontaneous Arabic and English translation and training among other duties. Sterling Auto Care Nov 2003 a" July 2007 Minneapolis, MN. 55418 Technical Manager Directed the overall operation responsible for profit and loss results, personne l, sales and support, Responsible for the establishment new accounts to the grow th of customeras base. Achievements included: a Increased revenue in the first year of operation by 36%. a Maintained revenue increase by for 3 consecutive years by an average of 9.2%. a Achieved favorable customer rating with an average repeated client of 81%. Firestone Oct 2001 - Oct 2003 Brooklyn Center, MN. 55430 Technical Manager Under my leadership customer service had markedly improved by instituting aggres sive customer service program, such customer call back, warranties, Schedule Mai ntenance, etc. Accomplishments: a Achieved top spot for the year in customer satisfaction. a Received safe test store award for the year. a Received manager award the first year. a Achieved best volume sale award for 2 consecutive years. Precision Auto Care Jan 1995 a" Sep 2001 Roseville, MN. 55113 Managing two shops and providing Technical Support. Was able to exceed company sales guidelines in the first year of operations. Accomplishments: a Senior Manager, turn around team taking this organization from no profit to su stained profitability. a Restructured business group top management to reduce cost in all functions and increase productivity. a Implemented selling programs resulting in productivity increase of 28%. a Restructured and retrained sales people resulted in revenue growth from $650k to $986k in 2 year period.

Stocked major selling parts at a low purchase price in which lead to increase profits and customer satisfaction by turnover repair time by 65%. . Fastway Food & Gaming June 1989 a" Dec 1994 Minneapolis, MN. 55418 Sales Manager Managed this location, provided good customer service and clean environment for our customer. Always bought at low prices, and marketed up the goods at a fair price. Achievement: a Introduced a deli to the store which increased sales; implemented on the corpo rate level. a Implemented safety check routine which led to a 60% decrease in losses due to theft. Researched wholesalers for top seller merchandise and customeras comments in the area and reconfigured inventory needs. Marketed the new merchandise which adde d a total of 36% increase in revenue.