Joyce McKinney 13705 SE 18th ST #6. - Vancouver, WA 98683 Cellular 541-912-5789 jm12d2ba8@westpost.

net Personal Care Giver Summary of Qualifications a Mediation and problem solving skills.

a Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. a Demonstrated ability to meet the needs of patrons, dependable, hard working , reliable, and punctual. a Recognized for long hours, commitment to customers, attention to detail, pr ofessionalism, and followup. a Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. a a a Work well as a team member or independently. Met or exceeded all performance goals to date. Resourceful, energetic, competent, multi-task and results-oriented.

a Developed and implemented improved policies and procedures, resulting in im proved efficiency and productivity. a Commended for dedicated work ethic and rewarded by steady promotions and tr aining in all aspects of work. Relevant Experience Oral Communication. Problem Solving. Specimen Collection. Confidentiality Assur ance. Patient Teaching. Presentations. Diagnosis & Treatment Care Planning. Records Control/Progress Reports. Patient & Family Communications. Admissions and Disch arges. Vital a Maintained medical records, receiving commendations for thoroughness and ac curacy in completion of reports and patient documentation. a Developed patient and family satisfaction surveys to monitor and improve qu ality of care.

a Drafted, revised, and produced product documentation to focus on the needs and concerns of client care. a Trained new counselors and personal care givers to companies policies and p rocedures. a Established and maintained excellent client relationships, providing medica l expertise and consultation on a regular basis to several independent local clients. a Instructed patients in proper care and helped individuals take steps to imp rove or maintain their health. a Manage caseload of __20_ patients per day with alcohol and drug problems, i .e. family, employment and stressful situations etc. Instruct patients and families regarding car e. Furthermore, have also performed functions of ADLs with a case load of 10-25 patient's in a resid ential setting. a Performed initial assessments, charting, and ordering of lab work. a Provided clinical and distributive services in both the inpatient and outpa tient for counseling settings. a Performed services related to the preparation and dispensing of drugs and o ther pharmaceutical supplies in accordance with physician prescriptions. a Interpreted test results, collaborated with physician preceptor as needed, and identified and validated diagnosis. a Forged alliances with physicians and other health organizations building a solid referral base. a Assisted in the creation, revision, and implementation of operating instruc tions, policies, and job descriptions to maintain consistent quality. Employment History Emergence Addiction and Behavioral Therapies, Eugene, OR CADC I, 2005 - 2010 Serenity Lane Addiction and behavioral Therapies, Eugene, OR CADC I, 2003 - 2005 River Park Nursing and Rehabilitation Center, Eugene, OR CNA/CMA, 1999 - 2002 Education Certificate, Medical Assistant, 2011 Carrington College, Portland, OR GPA: 3.5 I am currently attending Carrington College Medical Assistant Program. To this date I have successfully completed the following administrative skills. - Appointment Scheduling

Microsoft Office Insurance and Billing ICD-9CM & PT Coding HIPAA & OSHA compliance Patient charting Vital signs

Certified, CPR Health Care Provider Level, 2010 Carrington College, Portland, OR Successfully completed CPR and AED course on Infants, Toddlers and Adults. Certified, CADC I, 2003 Serenity Lane Intern Program, Eugene, OR Working in mental health field, as counselor. Duties performed were complying w ith HIPAA, and OSHA compliance, Initial Assessments, Client charting, Insurance & Billing, HIV Educ ation, and Crisis Management Suicide Prevention as well as primary Counselor for IOP/OP program.

Certificate, CMA, 2001 Steve Knight CMA, Eugene, OR Learned how to read Physician orders and dispense medication in residential nur sing facility. Certificate, CNA, 1991 NCAACPA, Phoenix, AZ Experience as a C.N.A./CMA: Duties acquired HIPAA and patient preparation, first aid trained, and attention to detail in patient Experience as a C.N.A./CMA: Duties acquired HIPAA and patient preparation, first aid trained, and attention . Vocational Skills a a a a a a a a a a Specimen Collection Confidentiality Assurance Problem Solving Records Control/Progress Reports Physical Assessments Admissions and Discharges Vital Signs Organizational Performance & Productivity C.P.R. Infection Control

OSHA, vital signs, ADL's, care. OSHA, vital signs, ADL's, to detail in patient care

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Counseling Medical Documentation Biohazardous Disposal Patient Care Drug Information Support Cognitive Behavioral Interventions Patient Counseling