Rachelle Martin rm12e4394@westpost.net 926 S. Cienaga Drive Pueblo West, CO 81007 (719) 583-8112 (res.

) (719) 406-5644 (cell)

Office and Customer Service Professional Accomplished Professional offering over 20+ years of experience with Office and Customer Service. Proven record of superior achievement, performance and reliability in profession al environments Including the Award Winning Qwest Operator Information Service Center and with t he Banking Industry. Offering educational backgrounds in the accounting and health science fields. Business Skills a Successfully proven to accept responsibility. a Worked with office equipment and computer accounting. a Extensive experience in dealing with the public. a Strong verbal communication. a Good multi-tasking skills. PROFESSIONAL EXPERIENCE Qwest Communications 1993 to March 2010 Employment Verification 1-80

a Operator, Information Services a" Pueblo, CO 0-800-4857

Responsibilities included direct interface with customers and clients logging co mplaints and resolving issues; handled emergency and special assistance calls; p erformed database research; and acted as a customer advocate. Often handled pro blem calls at a supervisor level. Utilized company provided resources in a mann er that resulted in accurate and timely information and billing services for cus tomers and managed each customer interaction with utmost professionalism, courte sy, and responsiveness. Maintained a proactive approach in meeting customer nee ds and expectations within the confines of legal guidelines. World Savings a Customer Service Specialist a" Pueblo, CO Responsibilities included posting transactions to customer accounts; conducting monthly audits on cashier checks, travelers checks, money orders and safe deposi t boxes; balancing a cash drawer and performed transactions at the end of each d ay; preparing deposit slips of daily transactions; pulling daily reports; and co llecting on delinquent loan accounts. Job duties included dealing with high v olumes of cash. Minnequa Works Credit Union 1985 a" 1989 1989 - 1995

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a Bank Teller a" Pueblo, CO Responsibilities included posting customer deposits and withdrawals and balancin g a cash drawer at the end of each day. EDUCATION a PUEBLO COMMUNITY COLLEGE Pueblo, CO Actively working towards an Associate Accounting Degree a" presently enrolled 56 credits towards the degree with 21 credits in Accounting classes a PUEBLO COMMUNITY COLLEGE Pueblo, CO Associate Health Science Degree (Radiology Technology) a EAST HIGH SCHOOL High School Diploma Courses Taken Include a" Accounting I & II Intermediate Accounting I & II Payroll Accounting Technical Writing Microsoft Applications Public Speaking Radiology Pathology Anatomy REFERENCES Available Upon Request Pueblo, CO