SUMMARY An independent and savvy operations manager with extensive experience in program design and development, research and

study design, strategic planning, human re source management, membership and chapter relations, proposal development, board relations, organizational development and regulatory compliance. Identifies is sues and spearheads initiatives to reach long-term goals. Works closely with mu ltiple levels of an organization to coordinate the priorities of various departm ents and achieve objectives. A rich expertise in corporate management allows fo r the flawless handling of large-scale projects. EXPERIENCE VHA INC., WEST COAST, Pleasanton, California Operations Manager, 2003-2011 Managed regional budget, including planning, forecasting and assessment collecti on. Directed property, vendor and human resources management, technology and sp ace utilization and aesthetics. Led operational efficiency initiatives. Report ed on regional goal status, annual member financials and supply chain savings. Supported regional events and conferences. Managed resource, vendor and equipme nt policies and staff bonuses. Coordinated regional purchasing, including techn ology, capital equipment, lease agreements, labor and operations. Tracked membe r-hospital supply savings to meet national and regional goal criteria. Oversaw regional corporate goals. Tracked regional data to generate quarterly and yearl y financial, savings and program-participation reporting. Processed human resources documents for new hires/terminations and developed and conducted orientation and training. Implemented corporate MIS (management info rmation systems) initiatives and policies. Implemented computer- and video-conf erencing equipment. Managed operational oversight and adherence to data standar ds and training. Developed audit processes to maintain member contact accuracy. Directed property maintenance, lease renegotiations, improvements and office s tartups and closings. Coordinated staff meetings and training. Managed workloa d distribution and resources. Developed team processes, documentation and train ing, as well as staff interaction and communication standards. Shared best-prac tice processes in multi-regional focus group. * Reduced office operating expense by $8,400 in 2008 through conversion to Stamp s.com from Neopost. * Renegotiated Northern California office lease, mailing system, and AT&T localcalling contracts for a total annual savings of $68,000 in monthly expenses, a $ 43,000 refurbishment allowance and recovery of $12,000 in overcharges in 2006. * Earned corporate Exceeding Excellence award in 2003 and 2006. * Solicited vendors to raise $200,000 in support of regional supply management c onference and managed successful vendor fair for conference. * Managed start-up activities for new regional office in Washington, locating fa cility and interfacing with vendors, including telecom and data. * Set up SharePoint site for regional collaboration and reporting, resulting in marked increase of ease in collaboration among staff to compile member data and knowledge transfer. Acted as web/SharePoint administrator and content manager f or regional sites. * Conducted regional membership database conversion to corporate-wide platform, managing data conversion, developing operational policies and conducting staff t raining with minimal impact to regional operations. Earned Strive for Excellenc e award in recognition of service to members. * Designed and implemented process for tracking member participation in regional educational programs, allowing regional staff to manage data for reporting quar terly value to members. Defined project criteria and converted Excel database t

o Access, resulting in efficient and user-friendly program. Incorporated concep ts of regional participation database into new Onyx platform, becoming regional standard participation-tracking tool. * Implemented web survey tool to collect data from hospitals, reducing turnaroun d time for processing clinical studies from 12 to four months and resulting in r ecognition for commitment and teamwork. IT/Database Administrator, 1999-2003 Managed office technological systems. Supported corporate MIS objectives and pr ovided hands-on regional support for client server. Designed, created and imple mented database in Excel to track member participation in hospital-level program s. Supported staff training and maintenance. Conducted on-site training for ho spital staff on VHA website. Converted regional contact database data to corpor ate regional membership database, to project-specifications within time constrai nts and with minimal assistance. * Defined criteria and worked closely with database consultant for conversion of participation matrix application from Excel to Access, still used to track part icipation for West Coast programs. * Received 2000 Strive for Excellence award for successfully taking on MIS suppo rt responsibilities upon departure of MIS manager. Data Analyst, 1997-1999 Provided analytical support for performance improvement team comprised of two vi ce presidents and two directors, including clinical performance improvement stud ies, benchmarking report cards and member program participation. Performed data entry and analysis using Excel for clinical studies, including charts and graph s for final published documents and presentations and identifying trends and num eric indicators for further analysis. Developed process documentation for knowl edge transfer. Contact database administrator responsible for maintaining accur acy and supporting application use. * Reduced turnaround time for processing studies from between eight and 12 month s to four months on average. * Converted from Access contact database to corporate application. * Recognized as member of Improvement Services Team with 1999 Strive for Excelle nce award, for strength of commitment to members and teamwork. ADDITIONAL EXPERIENCE DUO COMMUNICATIONS, Union City, CA, 1988-1997 WESTERN BANCORPORATION, Kalispell, Montana; Tempe, Arizona; Olympia, Washington Customer Service Representative, 1976-1983 EDUCATION CALIFORNIA STATE UNIVERSITY EAST BAY, Hayward, California, B.S., Accounting, 198 8 CERTIFICATION Advanced Supply Chain Management Certificate, 2008 PROFESSIONAL DEVELOPMENT

Strengthsfinder, 2010 Six Sigma Lean Processes Workshop, 2007 Crucial Conversations, 2006 Huthwaite Consultative Sales Training, "The Spin Model," 2006 Targeted Selection, 2006 Project Management Fundamentals, Managing Diversity, 2007 AFFILIATIONS Institute of Supply Management, 2009 Project Management Institute, 2009 COMPUTER SKILLS MS Excel, Word, PowerPoint, Outlook, Ac