JILL A.

WATERS SENIOR PROJECT MANAGER II & SIX SIGMA CONTINOUS PROCESS IMPROVEMENT PROFESSIONAL Work Experience: M&T Bank Corp. 2003 - Present Lending Services Division 1 Fountain Plaza - 9th Floor Buffalo, NY 14203 Current role: Assistant Vice President, Project Mgt & Process Improvement Mgr. I I 2008 - Strategic Operations Project Mgr. II & CCIP Analyst I 2005 - Strategic Operations Project Mgr. I - Residential Mortgage Division 2004 - Operations Mgr. II - Res. Mortgage Post Closing & Document Imaging 2003 - Operations Mgr. I - Bank Statementing & Encoding Machine Shop Currently assigned as the Senior Project Mgr. for the 2010 - 2011 Asset Manageme nt Re-Engineering Initiative. This program of projects includes Six Sigma based re-engineering efforts, LEAN and PMP methodology and spans across three lending divisions; Residential Mortgage, Consumer Banking and Business Banking. Within the program, there are a total of 31 initiatives; 18 Six Sigma / LEAN projects and 13 technology or business process improvement, assessment or integration pro jects. Responsible for all day-to-day activities for each initiative from discov ery & procurement phases throughout the project life cycle to close out or trans ition including training and mentoring project team and support members. Prepar es presentations, scorecards and reporting to senior management on a monthly bas is, meetings, scheduling, facilitation and striking to budget. Kinko's Inc. - Branch Manager of Operations January 1998 -December 2002 Ridge Road West Greece, NY Responsible for the planning, organization, direction and execution of all activ ities for retail production and customer service activities for the branch. Foc used on driving sales on a month-to-month basis that resulted from proper manage ment of the branch's profit and loss statements, gap analysis reports, and forec asting. Ensured customer service standards were met or exceeded in accordance w ith the company standards. Performed administrative duties such as; hiring of b ranch coworkers, including Assistant Managers and CBR's, positive discipline, bi dding on commercial projects, preparing/conducting bank deposits, monitoring cas h control and loss prevention policies, branch safety, purchasing of supplies, m aintaining quarterly inventory levels, sales recaps, scheduling and all other da y to day activities in compliance with the company's standards and requirements. SUNY University of NY at Buffalo - Administrative Assistant Department of Theatre and Dance Buffalo, NY Processed Accounts Payable/Receivable transactions, including posting of checks as well as managed and reconciled petty cash. Performed departmental audits for taxation and maintained NYS regulatory standards for all working accounts. Was responsible for departmental budgeting of event funds and their execution. Assi sted in the coordination of special events for incoming students including prese ntations and conferences. Performed general office duties utilizing PC based so ftware programs. (Mail merges, data based accounting programs, Quicken, Excel, PowerPoint, etc.)

Additional Career Highlights: Certified continuous Improvement Professional in January 2011 Six Sigma Green Belt Certified in August 2010 Nominated for "Project Mgr of the Year" by the Buffalo Chapter of PMI in 2008. Although the project was not selected as the winner, it was one of six considere d and received an honorable mention at the year end PMI convention for combining process improvement techniques with PMBOK methodology. AllFirst Banking Conversion - PM for back office operational support groups, MIC R, Encoding, Statementing Servicing. Included relocation of Bell + Howell, Pitn ey Bowes, Paragon Automail and key encoding machines from Millsboro, DE to Buffa lo, NY. Scope included statement conversion, customer realignment and updating customer DDA accounts in key accounting systems (Fidelity) Lead Subject Matter Expert for the creation of New Hire Training & Development P rogram. Worked directly with division managers and HR to create, implement, and train over 450 staff in Central Operations and Residential Mortgage, including L oan Officers, UWs, Supervisors, Analysts and Managerial associates. Certifications: PMI: 1159863 CIPP SSGB LEAN CCIP ASQ Member Banking Officer Key Skills: Communications Project Mgt - IT Project Mgt - Non-IT Continuous Process Improvement analyst Performance Management Risk Management & Controls Procurement / Vendor Management System Integration & Infrastructure Planning Information Security / ASP & 3rd party Software Integration End User Testing & Training Regulatory Compliance System Exposure: Fiserv / UniFi SHAW Fidelity / LPS / FIS Sharepoint PCS Novell Crystal Reporting / Business Objects BlitzScan eDocs eFax Xerox / Toshiba Bell & Howell RightFax MS Project / Visio / Excel / PowerPoint iGrafix

Education: State University of NY at Buffalo (UB) BA, 1998 ACHS Amherst, NY Regents Diploma, 1992 Contact Information: Will travel as position requires Available for Full-Time and Contract Assignments Salary Rate Negotiable $55 - $65 / hr USD 2901 Ventana Drive Coraopolis, PA 15108 716-983-0947 jw130af08@westpost.net