Jason G. Salpas 22 Michael Ave. Nashua, NH 03062 Phone: 978.866.5713 js13240de@westpost.

net Objective To obtain a challenging position that utilizes my sales, technical and customer service background for continued personal and professional growth Professional Experience 02/10 - Present Fitness Together, Chelmsford, MA Sales Consultant - Part time: Contact leads to generate new and returning client s. 11/03 - 12/09 Verizon Communications, Andover, MA Team Leader/Coach - Consumer Sales and Service Center (June 2007 - December 2007 ) Effectively communicate and execute the business plan to a unit of twenty divers e sales representatives through objectives, performance goals and appraisals whi le creating and portraying a positive environment Supervise, develop and motivate team through sales plans and documentation, disc ipline standards, observations and training while offering balanced feedback and guidance; analyze sales results Consistently exceed monthly sales objectives at an average of 126% - 12 of 20 as sociates had an increase of sales after two months of coaching Coach specific assumptive and aggressive verbiage concentrating on products valu e and benefits with focus on speaking with enthusiasm and confidence to gain tru st Attended two day Management and Leadership Seminar through Rockhurst University that focused on communication techniques, managing priorities, building a motiva ted high-performance team while eliminating difficult employee problem behaviors and career mapping Assist with the interviewing process for new sales and service representatives Customer Sales and Service Representative - Consumer Sales and Service Center (2 003-2007, 2008 - 2010) Sales of residential phone, high-speed broadband internet and television service for New England consumers Investigate and resolve disputes, complaints and inquires regarding customer ser vice Achieved the highest level of sales accomplishment for best sales in New England first two years with company - Platinum Club, as well as two additional Quarter Year Spurt Awards Consistently exceed monthly sales objectives in a sales-intensive position Facilitated with sales and incentive training for new employees Serve as a regular one on one sales and service coach for other team members and new students Participated in Management Training Program that involved: Team Assistant: Peer coaching and observations, assist with preparation and deli very of trainings, troubleshooting technical issues, provide floor coverage for approximately 100 representatives, DirecTV SME: Assist approximately 200 representatives with DTV sales and technic al issues; Callback customers for DTV orders that were not successfully installe d or scheduled; assist team leaders with sales coaching and product information 03/02 - 06/02, 11/02 - 05/03 (Contract Positions)

Harvard Clinical Research Institute, Boston, MA Clinical Data Manager - Data Management Dept. Serve as the Data Management contact for pharmaceutical and medical sponsors reg arding clinical projects Responsible for data cleaning and correction to ensuring databases are well-vali dated and ready for transfer and/or statistical analyses; review output from Dat a Validation Checks Create and enter Mock Data for Database testing using Microsoft Access Identify and correct errors from Case Report Forms; Issue Data Clarification Que ries and integrate resolutions Help Desk Technician - Information Technology Dept. (part time) Phone support for problems that consisted of network connectivity issues, softwa re troubleshooting, email questions, Remote Access & Wireless connections, and p hone/voicemail matters Hands-on laptop support for Ethernet cards and driver and software installations 09/99 - 07/01 AT&T Broadband/MediaOne Group, Chelmsford, MA Technical Support Specialist - High Speed Data Dept. Provide level III technical help desk support and service excellence regarding H igh Speed Internet access Support WIN95, 98, ME, NT, 2000, Macintosh OS for a customer base of over 300,00 0 Developed and deployed a training session on workflows of the installation of ne twork interface cards Train team members in customer service and technical expertise Provide advanced Internet troubleshooting support for issues such as Netscape Co mmunicator and Internet Explorer browsers, Outlook Express email, TCP/IP stack, FTP and Telnet functions Use Netlab networking software for the monitoring of data packets between DHCP a nd BOOTP servers and the customer's Network Interface Card and cable modems for IP address connectivity 01/97 - 09/99 PAREXEL International Corporation, Lowell, MA Data Support Specialist - Data Support Services Dept. Identify and resolve project-related issues working closely with database, clini cal and project managers Oversee database quality control audits and verification of information from Cas e Report Forms Promotion from Data Support Associate to Specialist after one year Subject Matter Expert for database and technical issues for department; Mentor f or New Hires Train and provide work direction to project team members Test Clintrial database and develop Data Entry Guidelines; provide feedback to D atabase Manager Education UNIVERSITY OF MASSACHUSETTS AT LOWELL Approximately Two years of Information Systems night classes MIDDLESEX COMMUNITY COLLEGE, Lowell, MA Computer Applications Certificate: 1996, Dean's List achievement Certifications

A+ Certified Service Technician (Hardware and Operating System Technologies) Computer Applications Certificate (Microsoft Windows and Office software) Personal Skills Able to handle challenging customers; great telecommunication skills; able to ha ndle the stress of large call volumes, work in a fast paced environment and mult itask on a large focus of activities; strong problem solving skills; demonstrate a high level of focus to detail. Great combination of personality & enthusiasm, sales, technical and customer service. Software Skills Operating Systems: DOS, all Windows & Macintosh OS Networks/Protocols: TCP/IP, Ethernet, SMTP, POP3 Browsers and Email Applications: Internet Explorer, Netscape, Outlook & Outlook Express, Lotus Notes, Firefox Office Suites and Databases: Microsoft Office, Microsoft Access, Clintrials Data base, Remedy Hardware and Networking Skills Strong understanding of Networking and PC Hardware configuration including Build ing and upgrading PCs, CPUs, RAM, Motherboards and BIOS, Hard Drives, SCSI, Sou nd Media, Video, Modems, Notebooks, PDAs and Printers