SUZANNE ANDERSEN 997 Camino Coronado Rohnert Park, CA 94928 707-318-3856 sa1325fce@westpost.

net CLINICAL ADMINISTRATOR Operations Management / Strategy / Benefits / Medical Records / Case Management / Regulations Insurance / Clinical Software / Reporting / Staff Training / Supervision / Multi -sites / Cost Controls Using my healthcare expertise, I led medical/non-medical staffs to increase effe ctiveness in providing excellent patient/client services. I created improved systems to better utilize data when evaluating new and existing patients and clients. My ability to teach and motivate staff drove superior caregiver rel ationships with patients. I specialize in training professionals to improve their individual performance, combining effective and innovative ideas at every level. Leveraging this, I helped organizations improve top and bo ttom lines. My key skills include: Conducting performance forecasting and profitability reviews Facilitating healthcare training sessions for medical/non-medical staff to impr ove knowledge Evaluating effectiveness of clinic information systems to provide more accurate data Creating user-friendly patient data bases and presentations to facilitate incre ased revenues Monitoring financial performance, identifying high expenses, making adjustments to control costs I have a BS in Healthcare Administration from the University of Phoenix. Colleag ues see me as highly effective when dealing with patients and healthcare professionals. I analyze situations ra pidly and have the ability to handle multiple priorities. I am resourceful and possess broad administrative and train ing skills. SELECTED ACCOMPLISHMENTS Utilized healthcare expertise to analyze insurance benefits. Blue Shield had no one with medical background to evaluate client data and identify future trends. Created report for sales to rev iew with existing clients, identifying benefit usage. Enabled sales to adjust coverage to control costs, meeting needs of clients and increasing retention. Developed new provider presentation. Sales force at Blue Shield needed presentat ion to compare program benefits and costs versus competition. Created presentation template utilizing e mployer groups' data compared to baseline data of firm's program. Enabled sales to increase enrollments and added $200k in annual revenue. Conducted healthcare training. Perot Systems contracted to train members of the US Coast Guard to serve as Health Services Technicians. Taught multiple sessions involving groups of 30+ co rpsmen. Provided clinical expertise and hands-on applications. Achieved 100% graduation rate and moved tra

ined technicians to active duty. Reduced medical claim expenses. State Farm payouts for accidents exceeded budget ed amounts. Designed and delivered training to adjusters throughout region, enabling them to better u nderstand complex medical conditions and differentiate between new and pre-existing conditions. Lowered cl aim payouts to budgeted levels. Created new patient database, supported increased revenues. Velos lacked medical expertise to predict and verify positive impact of new software system for handling transplant patient da ta in hospitals. Created transplant monitoring database for use in presentations to hospitals and at trade shows. En abled 35% increase in sales YOY. Career History Senior Healthcare Information Specialist, Blue Shield of California, 2005 to 200 9 - a $9.7B health insurance company. Recruited to develop data and analyze trends for underwriters on health care policies for small and large employer groups. Provided recommendations to add programs, reduce costs and adju st services for clients. Health Services Instructor, Perot Systems/Government Services, 2004 - a $4.8M go vernment services provider. Created and delivered training modules to Coast Guard personnel for certificatio n as a Health Service Technician. Directed completion of training and approved certified personnel to serve in the field. Medical Injury Claim Trainer, State Farm, 1999 to 2003 - a $100B insurance firm. Recruited to develop and refine training materials for claims adjusters to better utilize data when handling cas es. Trained large groups on accidents and related health claims issues. Designed and presented injury seminars. Worked with 6 regional offices. Earlier: Applications Specialist, Inserve; Trainer-Patient Information Systems, Velos; Staff Nurse, UCSF. Additional: I am a member of the American College of Healthcare Executives. I am skilled in a variety of Microsoft Office Applications and a variety of medical billing and records systems.