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VICKY COLLINS REYNOLDS 6309 W 126th Terrace | Overland Park, KS 66209 | (913) 709-4422 | vr13310ae @westpost.

net SUMMARY OF QUALIFICATIONS Recognized throughout career for ability to develop, implement, and manage multi -site billing operations while overseeing complex office management procedures. Highly organized, detail-oriented professional with extensive experience oversee ing administrative functions for a leading practice management firm. Proven abil ity to improve operations, impact business growth, and maximize profits through achievements in claims management, billing, customer service, and productivity i mprovements. Leverage productive, trusting relationships with colleagues, partne rs, and customers to get things done. Advocate for new ideas and creative alternatives to increase organizational effi ciency; office leader by example, providing day-to-day supervision to streamline financial, administrative, and patient service processes. Excellent ability to easily, efficiently, and independently handle complex tasks and projects. CORE SKILL AREAS * Administrative Support * Resource Management * Regulatory Compliance * Data Entry / Word Processing * Standard Operation Procedures * Customer Relations * Claims Administration * Records Management * Billing & Payment Services * Strategic Business Planning * Office Management * Policy Development * MS Office Applications * Company Correspondence * Accounts Payable / Receivable PROFESSIONAL EXPERIENCE CBIZ - MEDICAL MANAGEMENT PROFESSIONALS, Leawood, KS 2006 - 2011 Office Manager (2009-2011) / Assistant Office Manager (2008-2009) / Team Leader (2008) Managed a team of 15 associates to perform all billing office operations and sat isfy reporting requirements for a large multi-site client. Oversaw day-to-day ex ecution of a broad range of administrative activities, including patient billing , records maintenance, accounts receivable, refunds and claims review, and proce ssing. Acted as a liaison for insurance companies, hospital sites and collection agency to client to assist in setting guidelines for new contracts with insuran ce companies and ensuring the progress and activity with clients are communicate d to all involved parties. Key Contributions: * Served as the sole representative for a key client that billed $9 million in a nnual charges, handling all questions regarding authorizations, coding, billing, and claims issues. * Achieved aggressive receivables targets and reduced outstanding balances from 21% to 13%; acted as a valuable resource to A/R reps to address any payor, syste m, or processing issues.

* Coordinated administrative projects to meet specific client needs; developed n umerous work flows and implemented follow-up processes that reduced credit balan ces from $350K to $0. * Earned three promotions in just three years by consistently setting the standa rd for client service, collections, and administrative efficiency and winning th e respect of colleagues, clients, and managers. * Contributed to a select team that created auditing guidelines and expectations for the Leawood office. Accounts Receivable Administrator (2007-2008) Promoted to work with insurance partners to follow-up on accounts until a zero b alance was achieved or the account turned over for collections. Identified incor rect payment and reimbursement information by insurance carriers, corrected inac curate information, and re-processes claims. Utilized an in-depth understanding of collection procedures to ensure the process was as smooth as possible. Follow ed regulatory protocols to ensure strict confidentiality of patients, employees, and physicians' medical, financial, and personal information. (CONTINUED) VICKY COLLINS REYNOLDS - PAGE TWO Phone: (913) 709-4422 | Email: vr13310ae@westpost.net PROFESSIONAL EXPERIENCE...CONTINUED Key Contributions: * Demonstrated capacity to review, analyze, and evaluate administrative processe s and continually find innovative techniques to improve patient flow and billing and collection methodologies. * Earned recognition throughout the office for outstanding interpersonal and org anizational skills; able to provide administrative expertise to patients, famili es, and physicians. * Resolved complaints regarding billing/collection disputes, maintaining up-to-d ate knowledge of all policies and regulations such as HIPAA, Medicare / Medicaid , and workers' compensation. Customer Service Representative (2006-2007) Hired to research, respond to, and resolve questions on claims, eligibility issu es, and plan design. Served as resource person for office personnel on questions regarding authorizations, billing, and other insurance issues; worked closely w ith providers and third-party administrators to resolve escalated problems. Gain ed valuable exposure to the key administrative and customer care issues that sur faced throughout tenure with the company. Key Contributions: * Cultivated strong customer relationships with diverse populations, including v isitors, patients, family members, practitioners, and medical personnel; demonst rated outstanding customer service skills. EARLY CAREER EXPERIENCE IBM CORPORATION, Kansas City, MO Progressed through the administrative leadership ranks at IBM, serving as an Acc ount Administrator and A/R Administrator before being promoted to Senior Financi al Staff Administrator. Oversaw a wide range of internal operations, including regional conference planning activities, training newsletter distribution, and p ersonnel management initiatives. Key Contributions:

* Won IBM's most prestigious internal award, The Means Service Award, given to a handful of employees each year for exceptional contributions to customer servic e. ACADEMIC BACKGROUND Bachelor of Arts in Communications UNIVERSITY OF KANSAS, Lawrence, KS PROFESSIONAL AFFILIATIONS Society for Children's Book Writers and Illustrators (2000-2011) TECHNICAL PROFICIENCIES Microsoft Word, Excel, and PowerPoint

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