Charles Griffith, Sr. BA and Requirements Analyst 524 Russia Avenue ~ San Francisco, CA.

94112 (415) 310-7151 P R O F E S S I O N A L E X P E R I E N C E Performant Corporation, Livermore, CA Debt Recovery

cg133283c@westpost.net

04/2009 - 12/2010

Project Description: Support and enhance Performant Corporation growth by increasing business opport unities through the expansion and innovation of debt collection processes and pr ocedures. *Developed requirements and process documentation for in house business applic ations and ecommerce that supported the loan management and debt collection ac tivities of Performant Corporation. *Established business and functional requirements documentation for a Project Tracking System that required integration with the in house timecard and funct ion resource activity applications. *Elicited, documented and formalized interactive telephony system requirements documentation. *Delivered clear and concise written and graphic documentation for numerous proj ects and programs ranging from statistical modeling (MATLAB) to ecommerce websit e functionality, design and development. *Successfully led the effort to formalize documentation standards, maintain doc ument quality standards and relevance. Formalized, implemented and maintained documentation standards and requirements *Research, developed and authored the Best Practices and Section 508 documentati on - required for contracts with the Federal Government. Pacific Gas and Electric Company, San Francisco, CA Energy Provider 12/2006 - 03/2009

Project Description: Market Redesign and Technology Upgrade (MRTU) for the California energy market. *Led a team of Business Systems and Functional Requirements Analysts to document existing processes for electric energy purchase and sale throughout the P. G. & E. customer territory. *SME SME in the documentation of the replacement requirements of the existing C alifornia energy market Settlements, Accruals and Cash Forecasting processes. *Developed detailed use cases, process flow diagrams, business models, and busin ess requirements documentation to reflect the 'as is' and 'to be' states of the new Market energy system. *Created and managed the traceability matrix to ensure all requirements of the n ew energy market system were met. *Designed test scenarios, developed test conditions and supervised test script d evelopment to validate the current, transition and new energy market processes a nd procedures. Project Description: Pole Test & Treat - Renovated existing process and platform (remote device)for PG&E pole inspection. *Led the documentation of business and functional requirements for Pole Inspect ion and Pole Inspection Quality Control processes. *Elicited and documented business and functional requirements for hand held Fi eld Device Unit (FDU). *Developed Process and Activity flows for inspection process and FDU. *Graphically documented pole inspection determination process.. *Created decision structure for the Pole Inspection and Pole Inspection Quality

Control process. *Documented the handheld FDU pole inspection 'wizard' decision process, screen field navigation, and screen transition requirements including wireframes. Project Description: MDSS Replacement - Replacement of disparate stand-alone "Issues" databases, spre adsheets etc. with a central integrated Issues Management System (IMS). *Documented business and functional requirements necessary to create a corporate Issues Management database system . *Led conversions and migration of existing user products/tools for issues manage ment to Oracle DB integrated system. Project Description: AM/FM Project - Upgraded existing pole asset management system database compone nts and implement new interface with SAP Asset Management module for improved as set management of company's physical assets (poles). *Documented business and functional requirements and processes. *Established SAP interface specifications. Project Description: Universal Energy Audit Tool (UEAT) - Performed as designer and requirements ana lyst that documented the process of delivering detailed energy audits to P.G. &E customers including an estimate of potential money savings available to them for implementing the 'audit energy savings' activities suggested by the energy savings tool provided online by the organization. Performed business and functional requirements elicitation from Project and Bus iness SMEs. *Produced Use Case documentation for audit tool features. *Developed and documented internal and external reporting structures and formats . Project Description: Market Redesign and Technology Upgrade (MRTU) for the California energy market. *Led a team of Business Systems and Functional Requirements Analysts to document existing processes for electric energy purchase and sale throughout the P. G. & E. customer territory. *Performed as SME in the documentation of the replacement requirements of the e xisting California energy market Settlements, Accruals and Cash Forecasting pro cesses. *Developed detailed use cases, process flow diagrams, business models, and busin ess requirements documentation to reflect the 'as is' and 'to be' states of the new Market energy system. *Created and managed the traceability matrix to ensure all requirements of the n ew energy market system were met. Net Appliance - NetApp U, Sunnyvale, CA Hardware, software, training solutions provider 04/2006 - 12/2006

Project Description: Developed a Training Units Management Service (TUMS) that is fully integrated w ith the current Learning Management Suite (LMS). *Documented the business requirements of 'end learners', 'learning partner' or ganizations, and corporate LMS stakeholders resulting in the identification of business opportunities that lowered the cost of offering courses, established tr ansferable course credits and increased learner participation through group lea rning plans. *Information liaison (SME) between the NetApp University, NetApp IT, and offsho re service providers and developers.

*Employed data process flows, process flow diagrams, business models, use cases, data modeling and mapping to identify the required changes and integration po ints of the TUMS service and the LMS. Self Employment - LG Goodhouse, San Francisco, CA. 3/2006 Commercial Equipment Leasing Organization Business Development Partner and Leasing Consultant Responsibilities: Establish Commercial Leasing company. *Unsuccessful. Santen Inc. Napa, CA. Ophthalmic Pharmaceutical R&D Sr. Programmer/Analyst Responsibilities: * Senior Programmer Analyst. Pacific Gas and Electric Company, San Francisco, CA Energy Provider Responsibilities:Senior Programmer Analyst. Software, Programming Languages & Development Tools SQL, SABA, SAP financials, MSN Project, Visio, PowerPoint, Access, Excel, BPMN , Oracle, COBOL, MatLab, Oracle, scrum, sprint, debt collection, student debt, e commerce, website design, wireframe, traceability matrix, team lead, scrum, Sha repoint, TUMS, use cases, persona, business process, functional requirements, co llaborative modeling. Education and Training PG&E Center of Excellence Project Management (Accenture) PG&E Center of Excellence Business Analyst Training Golden Gate University - Finance and Accounting San Francisco State University - Business Administration Computer Learning Center - Programming University of New Mexico - Bachelor of Science 08/1999 - 04/2004 05/2004 - 0

07/1985-08/1999