QUINCY QUINTANA 1321 NE 15th Avenue * Fort Lauderdale, FL 33304 * (954) 557-6500 * qq133c684@wes tpost.

net SUMMARY A highly accomplished multi-lingual STRATEGIC HUMAN RESOURCES LEADER with proven results, extensive domestic and international experience in setting strategic d irection, assessing organizational needs, developing action plans, and executing HR strategies that impact organizational results. A business partner, executiv e consultant, coach and strategic advisor who creates dynamic business relations hips that consistently deliver superior outcomes. Fluent in Spanish and convers ational in Portuguese. * * * * * * * * * Talent Acquisition Organizational/Training Development Strategic Planning Lean Process management Succession Planning Employee Relations Key Relationship Management Performance Measurement/Evaluation Compliance

EXPERIENCE FREELANCE HR CONSULTANT PRESENT HR consultant on employee relations, performance management, succession planning , leadership development programs, on boarding, talent acquisition and performan ce improvement. Designed HR processes, training and communication on the HR cha nges. Conducted RFP of all employment agencies and aligned vendor processes, de liverables, and contractual agreements to support corporate strategic initiative s. Provided HR organizational designs and framework to increase HR process effic iencies. Currently working these areas on a project basis. KAPLAN, INC., Fort Lauderdale, FL Executive Director, Talent Management 2008-2009 Provided strategic direction and leadership for talent acquisition teams. Direc ted talent acquisition functions and activities throughout the U.S. Managed and led a team of 40 employees, consisting of Field & College Recruiting, Corporate and Call Center recruiting teams. Formulated and implemented recruitment strateg ies. Provided strategic HR leadership to internal clients on sourcing, selectio n and HR policy, procedures and interpretations. Initiated and drove the RFP p rocess for the Applicant Tracking System (ATS) and served as a member of the tea m that negotiated the contract. Designed and implemented HR metrics and measure ment tools to track results and ROI. Worked closely with executives in successi on planning, talent assessment, talent gap analysis and performance management. * Lowered "time to fill" by 22 days while increasing number of hires from 5,000 to 7,000 in one year * Reduced P&L by $300,000 in first year through improved contract negotiations a nd organic sourcing * Achieved placement in top-10% of the company employee engagement survey, raisi ng the work group ranking from bottom 25th percentile from the previous years su rvey results * Managed budget of $2.5 million * Spearheaded employer branding initiative STRYKER, Miramar, FL

Director of Human Resources, Latin America 2001-2007 Human Resources leader responsible for developing and creating HR strategies, th e HR department and HR policies and procedures to support Latin America. Led th e HR team in employee relations, managed union issues and implemented organiza tional development and learning strategies and programs. Managed vendor relatio ns, enhanced the use and efficiencies of the ATS system through training and dev elopment. Served as compliance officer for Latin America, conducting investiga tions, developing action plans addressing issues and delivering resolutions. Re ported and followed up on all compliance issues, to ensure compliance. Formulat ed talent acquisition strategies and HR policy and procedure manuals for Miami, Mexico, Argentina, Chile, Brazil, and the Caribbean. Forged relationships with t he management team that led to the achievement of the business objectives throug h HR strategies. * Provided the talent that lead to consist sales growth of 25% throughout a five -year period. * Implemented succession planning throughout the region and provided management training and development on the program and tools. * Managed employee relations, employee engagement, performance management and de velopment programs * Developed consistent in-house organization development process that reduced op erating expense by $1,000,000. * Reduced HR budget 20% in first year. * Redesigned organization's recruitment strategy, realizing savings of over $800 ,000 annually * Instituted training and ongoing development for all levels of management that included talent acquisition strategies, competency modeling, Gallup profile trai ning, employee development, management development and sales training. * Developed and implemented the on-boarding program and the annual employee surv ey. * Implemented regional compensation structures. DHL INTERNATIONAL, LTD., Miami, FL HR Business Partner 1998-2001 Led and managed talent acquisition programs, succession planning, performance ma nagement, employee development programs and employee relations. Established acc ountability models with internal and external customers regarding talent acquisi tion and HR practices. Ensured systematic collection and analysis of cost per hire, applicant flow data, employee engagement, ROI and other strategic metrics. Made budgetary recommendations on manpower planning based on business objective s and organizational goals. Provided coaching, guidance and support in all areas related to employee relations and union related activities to management. * Increased productivity and lowered turnover from 33% to 25% in first 12 months * Reduced fill time of open positions by 15 days. * Conducted training on use of performance management tools, employee engagement sessions, delivering feedback and action-planning sessions. Developed HR repor ts to measure and track results. * Established relationships between management and employees through "Talk, List en, and Act" sessions. * Mentored managers on Talent and HR practices ADDITIONAL EXPERIENCE FEDERAL EXPRESS 1984-1997 * Operations & Human Resources Manager - Latin American Region, Miami, FL * Manager, Ramp Operations, Chicago, IL * Manager, Station Operations, Madison, WI * Manager Business Service Centers, Chicago, IL * International Customer Service Manager, Itasca, IL EDUCATION

HARVARD BUSINESS SCHOOL Executive Leadership Development Program UNIVERSITY OF WISCONSIN, Lacrosse, WI BS, Secondary Education, Physical Education CERTIFICATIONS AND TRAINING Six Sigma White Belt Gallup Strength Finders Coach Gallup SSP Interviewer Achieve Global Trainer, Dimensions of Leadership Society of Human Resources Management (SHRM), Employment Law course PROFESSIONAL AFFILIATIONS Vice President Marketing Staffing Management Association of South Florida SHRM national, since 1989 SMA of Florida since 2009 Meeting Planners International (MPI), since1989 Toastmasters 1987-2000