Kurt Allan Reusze, MCP 8832 Ginnylock Drive, Indianapolis, IN 46256 M: (317) 313-3123, H: (317) 845-0195, E: kr120ba94@westpost.

net IT Professional Motivated professional seeking a challenging management opportunity in the IT in dustry. Strong desire to make significant contributions by applying skills in le adership, management, and innovative thinking, while maintaining a positive rela tionship with customers and achieving both short and long-term goals. Strong bac kground of increased levels of responsibility in diverse situations. Demonstrate d ability to manage multiple projects while building a strong relationship with customers. Areas of Expertise Account Management Customer Care/Issue Resolution Helpdesk Support Liaison between IT & Developers Network/Application Security Administration On-site Staff Supervision Process Documentation Project Management Remote Support Technology Service & Support Testing

Professional Experience PINNACLE PARTNERS, INC. (INDIANAPOLIS, INDIANA) Present, (Also October 2010 - December 2010) Deskside Support Analyst Requested for contract position by Adesa; serve as part of the Deskside Services Team supporting end users/clients. - Tier III system administration for all Windows software and hardware issues. - Resolve user requests or service through the customer's work order system if a pplicable - Install, move, upgrade and change equipment hardware and software based on pro ject/client needs. - Coordinate special projects, as assigned. - Record all tasks and classify them correctly using the Bell Remedy system. (July 2010 - August 2010) Deskside Support Analyst As a contractor at Adesa, lead team on limited-term engagement performing specia l projects. - Completed project to remotely install MS Office Suite (2007) to test group. - Completed problem installs of latest version Symantec Norton Antivirus. DSS CONSULTING, INC. (INDIANAPOLIS, INDIANA) (February 2010 - March 2010) Test Analyst As a contractor for Eli Lilly and Company, tested functionality of new website. - Tested website functions through execution of test scripts. - Documented feedback to software development team, ensuring work was carried ou t in accordance with schedule meeting all quality requirements and compliance st andards. TEKsystems, INC. (INDIANAPOLIS, INDIANA)

(October 2008 - January 2010) Service Analyst As a contractor at Eli Lilly and Company, was a key contributor to the Global Me dical Regulatory (GM&R) IT Support Team, supporting business critical applicatio ns as primary security/account admin and liaison between technical analysts and a customer base of 8000+ users utilizing over 200 applications. - Primary security/account admin and trouble-shooter for Datavision, a global, w orld-wide application. Resolved over 325 incidents. - Primary support for Clintrial Integration Solutions, a web-based, global appli cation with SQL backend. Resolved over 1,450 incidents. - Primary and secondary support/account admin for seven other applications. - Awarded for exemplary customer relations skills: twice as a 'TEKsystems Rock S tar' at quarterly engagement meetings for personally repairing the relationship with client and business partners; by client for outstanding support. - Developed detailed, user-friendly documentation of all break/fix processes for assigned applications. -Worked in Windows XP OS environment using MS Office 2007 and Lotus Notes 6.5.4. NATIONAL COMMITTEE ON PLANNED GIVING (INDIANAPOLIS,INDIANA) (May 2001 - May 2008) Technology Manager Managed day-to-day operations of the association's computer network consisting o f MS 2003 Server, MS NT 4.0 Server, 16 Windows-based workstations, and 20+ laser /ink jet printers to insure an uninterrupted working environment. - Upgraded and supported all workstations from Windows 95 to XP/2003 OS; upgrade d to and supported most current version of MS Office Suite (XP and 2003). - Planned, budgeted and executed entire network upgrade (servers/workstations/la ptops); instituted rolling three year schedule of replacement. - Implemented blast e-mail service using existing hardware; saved thousands of d ollars annually. - Cut consultant needs by 90-95%. (May 1998 - May 2008) Education Manager (Served concurrently with Technology Man ager position.) Planned and implemented education programming and projects for a national member ship association representing over 11,000 professional gift planners. Provided d esktop publishing support for the association. - Designed and executed the education program for ten successful national confer ences responsible for netting 45% of association's total annual revenue. - Conceived of and managed a successful web-based education series; produced 37 seminars netting over $300,000. - Produced four successful national satellite seminars and nine successful educa tional videos. - Established web-based Speaker's Bureau. EXECUTIVE MEDIA COMMUNICATION CONSULTANTS, INC. (INDIANAPOLIS, INDIANA) (October 1997 - May 1998) Account Manager Serviced the agency's largest volume account. Activities included: writing, edit ing, design and layout of three monthly publications, a quarterly trade magazine , and all other print materials needed by client. Responsible for desktop publis hing projects for all clients. - Added four-color work to agency's design services bringing in additional reven ue. - Redesigned all publications of agency's largest volume account. LUTHERAN CHILD & FAMILY SERVICES (LCFS) OF IN/KY (INDIANAPOLIS, INDIANA) (April 1997 - September 1997) Media/Graphic Design Coordinator Position was created specifically for me to bring uniformity to agency's marketi ng/development efforts. Responsibilities included the design, development and production of program broc hures, print ads and other printed materials. Worked closely with executive dire ctor and program directors on the Agency Development Group, determining the deve

lopment progress and future of LCFS. - Brought 80% of design projects in-house saving about $20,000 annually. (June 1996 - April 1997) Development Assistant Responsibilities included managing the work of one employee inputting donor gift s, developing and managing direct mail appeals, organizing fund raising events a nd numerous desktop publishing projects. Worked closely with development directo r to secure annual contributions and major gifts. VISITING NURSE ASSOCIATION (VNA) OF PORTER COUNTY, IN, INC. (VALPARAISO, INDIANA ) (May 1994 - June 1996) Community Relations Assistant Responsibilities included ongoing and periodic desktop publishing projects and w riting news releases/ public service announcements. Interfaced with local media and commercial printers to fulfill individual department needs. Coordinated and supervised all in-house volunteer projects. - Brought 100% of design projects in-house saving about $40,000 annually. - Managed departmental affairs during maternity leave and subsequent resignation of supervisor. - Managed the national marketing of agency-produced Hospice video. Computer Applications and Skills - Adobe Acrobat, PageMaker, Photoshop & Illustrator - FrontRange IT Service Management - iMIS Millennium - Microsoft FrontPage - Microsoft Office Suite - Microsoft Outlook - Microsoft Project - REMEDY Action Request System - Toad for Oracle Education & Training (Currently enrolled) Project Management Certificate Program (2007) Microsoft Certified Professional (MCP) (1993) Purdue University Calumet Campus