RITA J. KUNBERGER 2818 Tems Court * Rocklin, CA 95765 * (916) 624-3155 * rk1386590@westpost.

net VERSATILE ACCOUNTING AND BOOKKEEPING PROFESSIONAL Highly proficient and results-oriented individual with qualifications supporting diverse industries. Extensive experience in a wide-range of functions such as b ookkeeping, billings/collections, weekly/ monthly reporting, and customer suppor t. Solution-oriented with excellent analytical/problem-solving abilities. Strong communication skills to easily interface with customers, co-workers, and superi ors. Highly motivated, results-oriented, team player with excellent interpersona l skills. Well organized and able to multi-task effectively. Detail-oriented wi th ability to work well independently and under strict deadlines. Outstanding w ritten and verbal communication skills. Proven track record of accountability. CORE COMPETENCIES: * Accounts Payable/Receivable * Audit Compliance/Review * Billings/Colle ctions * Reporting/Spreadsheet Preparation * Customer Service/Support * Multi-Ta sking/Prioritizing Issue/Discrepancy Resolution * Written/Verbal Communication * Analysis/Pro blem-Solving PROFESSIONAL EXPERIENCE: Billing Specialist, Esurance Insurance, Rocklin, CA Mar 2007 Oct 2009 Completed billing transactions including refunds, electronic check processing, p ast due invoices, endorsement changes, billing adjustments, and failed billing. Researched inquires from Response Center on calculation/proration of premium fee s, policy cancellations, reinstatements, and renewal of policies. Bookkeeper, PolyComp, Roseville, CA Oct 2005 Mar 20 07 Processed accounts receivable/payable, monthly billings/statements, and bi-month ly employee billings. Maintained monthly spreadsheets with responsible for daily balancing. Provided assistance with client inquires and ensured collections were maximized. Western Region Collector, AmerisourceBergen, Sacramento, CA Mar 2004 Aug 2005 Managed high-volume customer contact to ensure compliance with payment terms. Processed customer account statements and researched/resolved account discrepanc ies determining the most effective course of action while maintaining customer s atisfaction. Maintained weekly, bi-monthly, and monthly reports for interest charges. Provided timely follow-up on collections issues and authorized billing correctio ns/credits. Maintained monthly collections goals and complied weekly/monthly reports to mana gement. Collections Analyst, Hewlett-Packard Customer Support, Roseville, CA Jul y 1997 Mar 2003 Managed collection activities for hardware/software support agreements by priori tizing account loading and by acting as liaison between support agreement specia lists, sales representatives, and customers. Performed problem resolution through research and analysis of transactions deter mining difficult contract/billing issues. Developed effective courses of action while maintaining a satisfactory level of business fundamental metrics and achi eving customer satisfaction. Selected to serve on advisory board responsible for developing process/procedure improvements.

EDUCATION: Associates Degree in Business Administration/Accounting, Rhode Island Junior Col lege, Lincoln, RI Computer Skills: Microsoft (Excel / Word), Internet, and AS400.