BURTON HUDAK BURTON HUDAK _829 Brookside Drive, Bartlett, IL 60103_ _630-289-5808 ____ __bh1394dd4@westpost.

net_ TEAM SUPERVISOR / OPERATIONS MANAGER A highly motivated supervisory level professional with extensive experience managing operations within major banking organizations. Progressively taken on greater responsibilities and supervised larger teams of up to 18 exempt and non-exempt employees. Solely responsible at Fidelity National Information Systems (FIS) for managing the implementation of polices and procedures to certify the operations facility to ISO 9001:2000 standards. Led a huge project as the Change Manager to convert over 30 banks from a paper to electronic processing center. Excellent customer service skills as well as committed to total customer satisfaction and operational efficiency. CORE COMPETENCIES * Process Improvement * ISO 9001:2000 Certification * Resource Management * Implementing Process and Procedures * Team Management * Operations Management * Internal Audits / SAS70 Audits * Staff Mentoring and Training PROFESSIONAL EXPERIENCE Fidelity National Information Systems (FIS) a" (formerly Metavante) August 2000 a" October 2009 _FIS is the world's top-ranked technology provider to the banking industry. With more than 30,000 experts in 100 countries, FIS delivers the most comprehensive range of solutions for the broadest range of financial markets._ TEAM SUPERVISOR / MANAGER OPERATIONS a" CHECK SERVICES

* Managed and coordinated seven operations departments in a data processing center for the check services division of FIS, which processed checks for over 30 banking corporations. * Supervised a staff of up to 18 exempt and non-exempt 1st shift employees with responsibilities including: interviewing, hire/fire, resource management, scheduling, mentoring, performance evaluations, and training. * Allocated staffing, monitored resources, managed payroll, and coordinated personnel workloads on a daily basis to determine scheduling for full operations coverage in a diverse, highly fast-paced, and very dynamic environment. * Acted as a Change Manager, converting the processing facility and 30 banks from conventional paper check processing to image electronic check processing due to the passing of the Check 21 Laws. * Led all of the efforts involved with the successful ISO 9001:2000 certification, including conducting internal audits in addition to updating and creating documentation. This certification saved the facility money by increasing production, decreasing operator errors, and increasing customer satisfaction. * Implemented a cross-training program to train employees on various operational functions in order to prevent decreased production when a department was short-handed. * Handled conflicts between teams and team members in a timely and orderly fashion in order to maintain an enjoyable work environment and help increase customer satisfaction. * Interacted and communicated closely with customers, corporate IT, equipment vendors, and internal departments to ensure uninterrupted and successful daily bank processing. * Created and presented daily, weekly, monthly and annual status reports on production times, errors, and customer satisfaction to Senior Management. * Developed and implemented policies and procedures, forms, and workflow charts to increase efficiency and consistency between various departments managed. * Conducted supply inventories, ordered, and maintained adequate level of supplies to prevent production delays due to lack of supplies. *

Acted as the local IT representative handling day-to-day technical issues with equipment, servers, applications, and computer systems. US Bank (formerly Firstar) December 1994 a" December 1998 OPERATIONS SUPERVISOR - ILLINOIS RECORDS AND OPERATIONS CENTER (FIROC) * Supervised a staff of up to 15 exempt and non-exempt employees with responsibilities including: interviewing, hire/fire, resource management, scheduling, mentoring, performance evaluations, and training. * Created and presented monthly and quarterly reports to management and clients. * Worked closely with customers to quickly resolve issues. * Communicated issues resolution and status to clients and senior management in a timely manner. * Assisted in writing the Corporate Policies and Procedures Manual that was used throughout the organization. * Designed and implemented the siteas Disaster Recovery Plan to ensure safeguards and procedures were documented, thus ensuring operations could quickly resume in the event of a disaster. * Implemented a cross-training program to train employees on various operational functions in order to prevent decreased production when a department was short-handed. Electronic Data Systems (EDS) August 1986 a" December 1994 COMPUTER OPERATIONS / LEAD PRINT OPERATOR * Promoted 4 times in 8 years with progressive responsibilities within the organization, where seen by management as a star employee. * Trained customers on their new equipment and printing systems. EDUCATION 1988 a" 1990 DeVry Institute of Technology a" Completed part-time computer coursework 1986 a" 1988 College of DuPage a" Completed additional general studies coursework

1984 a" 1986 Illinois State University a" Completed general study coursework CONTINUEDa