OBJECTIVE: To provide leadership, vision, and process in an IT leadership role f or a growing company to support the business objectives, improve

top and bottom line, and improve overall service delivery and speed to market. EXPERIENCE SUMMARY Leadership and Management o Director of IT/CIO for $100+mm national retail business (175+ locations) o Experienced in building high caliber teams, performance management, setting in dividual, team, and departmental goals and objectives. o Knowledgeable in Application Technologies for Financial, Manufacturing, Supply Chain, Marketing, Ecommerce, Business Intelligence, Point-Of-Sale, Order Manage ment Systems on Oracle, SAP, PeopleSoft, Great Plains, Custom Applications, and Business Intelligence o Successfully led Big 4 Consulting Managed Services (Outsourcing) teams through transition client operations and rebuild them around a best practice ITIL Suppo rt Framework for fortune 100 and 500 companies supporting 1000+ users in the US and internationally. o Managed multi-million IT budgets and strategic vendor relationships, o Experienced Project Manager with a variety of dedicated, matrix, project resou rces successfully delivering over 50 system implementations, and technology refr eshes and established Project and PMO standards and methodologies, and manage pr oject issues and risks. o Partnered with all levels of executive management and vendors on development a nd management of Business Strategy, RFPs, MSAs, Contracts and Service Level Deve lopment and Management for Hosting, Telecom, Data, SaaS, and Managed Service pro viders. o Provided direction and leadership for DR and HA Architectures, Backup and Reco very Solutions, VOIP Network and Telecom solutions, Network and Datacenter solut ions, EAI and Enterprise Job Scheduler tool and support integration Methodologies o ISO 9000 Certification Process, SAS-70 Certification Process, COPC 2000, Opera tional Science, ITIL, EDS's Digital Workflow, PWC's Development Methodology, Bea ringPoint's ProvenCourse Methodology Industries o Insurance, Banking, Aerospace and Aviation, Retail, Public Sector, Automotive, Telecommunications, Manufacturing WORK HISTORY 8/2008-Present Director of IT/CIO -The Picture People Primary Responsibilities o Manage all aspects of IT (Helpdesk, Application, and Infrastructure) and rebui ld the organization to effectively support The Picture People with175 retail loc ations with approximately 4000+ users with both internal and near-shore support and development teams. o Implement Project, Agile, and ITIL Standards for all areas of IT and establish Service Levels to all user communities. Thought leader in Business Process Man agement to leverage technology to improve processes o As part of the corporate leadership, develop IT strategy with Business goals a nd objectives, lead IT and consulting teams to implement tactical activities and functions to support the IT strategies. o Repair, eliminate, restructure, or establish key and strategic vendor relation ships and partnerships o Develop and manage $5+mm IT budget Major Accomplishments o Built out near-shore (Leon, Mexico) Helpdesk and Development team with a reduc tion in cost of $72k annual cost o Eliminated approximately $300k in annual redundant support costs and wasted te lecommunication charges

o Rebuilt and reorganized the Application, Infrastructure, Helpdesk teams to pro vide for technical and management career paths, and improved service delivery, a nd reduced cost by 250% o Negotiated $1mm annual data costs down to $720k o Establish communication channels between IT and the business community that wa s previously missing or broken. o Established Application and Infrastructure standards and methods for managing the respective parts of IT while building stronger coordination between the team s. o Established PMO standards for all IT Projects; Established policies and proced ures for key business processes leveraging Sharepoint technologies to automate a nd manage workflows, communications, and coordination. o Developed 3-5 Year Corporate IT Strategic Goals and Objectives that will trans form the previous go-to-market strategy and expected to increase sells by $20-$5 0mm annually. o Supported and Sponsored 30+ IT and Business projects to a successful completio n 7/2007-8/2008 Senior Manager/IT Support Director - Summa Technology Group Consul ting Primary Responsibilities o In Support of $150 million Retail Client with 2 corporate sites and 175 retail locations with approximately 800+ users, currently serving as IT Support Direct or and as a backup to the CIO. o Evaluate and rebuild Retail Client's IT Support including Corporate and Retail Help Desk, Application, and Infrastructure Support. o Develop Full Lifecycle Standards for Summa Technology Group Consulting Managed Service Practice Major Accomplishments o Worked with CxO leadership to establish Service Levels o Developed ITIL Support Standards and Practices and trained support staff o Established staffing requirements, hired required support staff in Texas, rebu ilt job descriptions, and HR standards o Completed 2008 IT Budget o Established support standards with India Development Team and Mexico Call Cent er, and leading Call Center vendor and staff o Successfully lead the client through their best financial 4th quarter while ex ceeding all service levels and user expectations 11/2002-7/2007 Manager - Managed Services Organization, BearingPoint Primary Responsibilities o Assisted in building BearingPoint's Managed Service (MS) Practice for Oracle, SAP, PeopleSoft, and Siebel, reduce cost by standardizing our solutions, and imp rove revenues by aligning the Managed Services Solution to match BearingPoint's market strategy. o Lead client transitions to integrate BearingPoint's MS Solution into our clien ts existing IT support models o Managed transition projects to ensure operational and financial goals are met for each client engagement. o Engage all levels of client and vendor management to ensure a successful deliv ery of BearingPoint's Solution o Interview, coach, and mentor MS staff on project and support methodologies o Consult clients on leading practices for supporting large enterprise systems o Improve existing MS methodologies to keep them current with leading practices o Tailor solutions to meet our client's needs within contractual parameters, Major Accomplishments o Led the project team to establish BearingPoint's Operational Standards for App lication Management o Developed the strategy, project plans, and currently leading the project to tr ansform our China and India Global Development Centers (GDC) from a pure develop

ment center to a world-class Managed Services Operations Center. o Led project teams for 10 transitions to establish the Managed Service Solution using an ITIL based SOP model for SAP, Oracle, Siebel, and PeopleSoft for fortu ne 500 clients. o Helped integrate BearingPoint's Support Solution with 1 Hosting Support Partne r and 1 Call Center Support Partner to extend BearingPoint's capabilities offeri ng. o Successfully led teams to take live 7 external (Oracle, Siebel, SAP) and 3 int ernal (Siebel, Oracle, PeopleSoft) clients using 7 different hosting partners, a nd 6 different call centers, and 6 different ticketing systems under this SOP mo del. As part of the Outsourcing solution, BearingPoint has received the 'Editor 's Choice Award' from the Outsourcing Center who is in association with Forbes S pecial Sections. 4/2000-10/2002 Sr. Manager - Information Technology, Qwest Cyber-Solutions (ASP ) Primary Responsibilities o Managed 4 US and internationally based 11i/8i Oracle Application clients. Env ironments consisted of Oracle Financials, Manufacturing, Order Mgmt, and HR/Payr oll, CRM, Business Intelligence (BIS, Noetix, Discoverer) and one client was Fed eral Financials. o Directly managed 9 Application and DBA consultants and indirectly managed a st aff of 15-20. o Managed production support issues and special projects including Application a nd DB upgrades up to 11i/8i. o Managed and assisted in designing client Oracle N-tier architectures for Disas ter Recovery, Backups, Veritas Clustering, Fail-Over Procedures, and Refreshes/C lones. o Handled all aspects of performance management of direct reports including iden tifying staffing needs for new clients. o Managed all aspects of client communication and escalation for production and project issues. Major Accomplishments o Led the companies first successful Oracle Application 10.7 Data/Migration and Transition Project from DG to Sun by establishing transition project plans, revi ewed contracts and SLAs, architected server and instance configurations, audited configurations of the system, trained client on QCS production support procedur es, and provided Knowledge Transfer back to QCS support staff. o Developed and led general Change Management (CM) efforts for all Application T eams (SAP, PeopleSoft, Oracle) and specific CM efforts for the Oracle Applicatio ns Team to have them ultimately certified under SAS-70. Received award from the CEO for the successful completion of this project. o Maintained a consistent high client satisfaction for all clients and also meet ing all service level agreements. o Standardized best practices for Client Transition Process for new client and a pplication upgrade transitions. o Standardized processes that were adopted by the other application teams and es tablished transition templates including documentation and project plans. o Further enhanced and published change management policies and procedures for b oth application and DBA level changes that were accepted as company standard. o Established Mean-Time-To-Restore and Initial Response Time guidelines related to Operational Science project. 4/99-4/00 Project Lead, Trinity Universal Insurance Primary Responsibilities o Lead and supervise a 2 man team of 1 programmer/analyst and 1 junior DBA while reporting to AVP. o Provide system administration production support for Oracle Financials 10.7(NC A) - AP, PO, FA, GL o Provide DBA production support for Ceridan Payroll system using SQL*Server 6.5

o Provide Data Mart development and production support using Oracle Express (MOL AP) on NT o Provide administration support for Oracle Discoverer o Convert various non-y2k compliant applications to y2k compliant MS Access base d Applications o Provide production support and development for custom application using Oracl e Developer o Coordinate and evaluate Data Warehousing strategy and vendors through RFI and RFP process Major Accomplishments o Established a repore with the HR/Payroll user community that was previously no t on good terms. This allowed us to provide support to their system and thereby extending my teams support responsibilities to include user support for MIS to support new Ceredian Payroll system o Redeveloped balancing procedures for Extraction, Transformation, and Load (ETL ) process for Data Marts, o Completed Y2K conversion from Oracle Browser to Oracle Discoverer on schedule o Established and implemented formal RFI and RFP vendor evaluation's for Data Wa rehousing Solution o Designed and implemented Salvage Tracking System on time o Converted Personal Excess Umbrella Rating System from a undocumented unsupport able system to a secured and portable MS Access System using Visual Basic. 9/97-4/99 Lead Application Developer, PricewaterhouseCoopers Primary Responsibilities o Learn and use PwC's formal System Methodology in Outsourcing Engagement o Lead and assist PAS development team, including outside contractors, to comple te remaining analysis, design, and construction on remaining work for Phase I o Developed and managed project plans for all PAS development activities; Coordi nate and lead QA activities for Level II testing; Provide analysis, estimates, a nd design for approved Change Orders o Assist in documenting internal production procedures and workflows for Best P ractices Production Support Center o Complete analysis, design, construction, testing, training, functional and tec hnical documentation for a custom built Access/Oracle Activa Autoload System (AA S); o Lead team to produce Operational Support Procedures to support PwC methodology and compliance to ISO 9000 and COPC 2000 standards. Major Accomplishments o Completed PAS Phase I Construction and Testing within given deadlines and qual ity standards o Completed AAS within given timelines and quality standards o Completed PAS Demo to Client within given deadlines and quality standards o Provided Oracle based technical solution for job submission through PAS NT Fro nt-End to Maestro. 12/95-9/97 Sr. Prog. Analyst/Project Lead, UNTHSCFW

8/94-12/95 Sr. Programmer Analyst, Nations Bank 1987-1994 1986-1987 Accountant/System Liaison, Aviall Inc. Accounts Receivable, RS Hughes

EDUCATION B.A.A.S, Management Information Systems, Dallas Baptist University, (Junior Year ) Diploma, Administrative Accounting, Allstate Business College, 6/84 - 5/85