Ronald E. Colvin 4425 Orchard ave.Los Angeles,California 90037 Phone#(323)233-2340 rc139c124@west post.

net PROFESSIONAL SUMMARY Associates of Science Degree Electronics, Los Angeles Southwest Community Colleg e. 10 years of experience in the Information Technology field delivering Profess ional quality service. Work Experience 10/07- 03/09 Xerox Corp/ Technisource Cerritos, CA./ Irvine, CA. Valo Technician/Technology Specialist On a daily basis at Xerox we built, tested, upgrade, troubleshoot, diagnosed and repaired Xerox's printers. Strong PC and IP troubleshooting skills. Previous ex perience in a customer support role. Experience with wireless and data networkin g. 06/07-08/07 The J. Paul Getty Trust Los Angeles, CA Technician Desktop Support PC OS/Software Migration from Windows 2000 to windows XP. Experience using Disk Imaging Norton ghost, along with File transfer, and software migration as well. I am detailed oriented, comfortable filling out paper work, and documents. Image d HP and DELL Computers. 02/05 - 06/07 Los Angeles Southwest College Los Angeles, CA Program Aid Setup and tested Win2000 and Win2003 Servers, rebuild, repair, upgrade, troubles hooted, and diagnosed over 300+ computer systems. Installed, configured network printers. Diagnosed and repaired problems with new installs. Assisted users in the operation of standard PC equipment including, printers, and peripherals. Kno wledge of Win 98, ME, Win2000, XP, and Vista. Installed and configured Virus pro tection programs. 03/02 -10/05 Housing Authority Los Angeles, CA Network Technician In a Novell environment I installed, configured and maintained a variety of comp lex, multi-vendor hardware and software in a network environment. Provided deskt op support for 200+ users on day-to-day bases with issues involving MS Office, W indows 2000/XP, and Virus/Spy ware also Troubleshooted PC and printing problems. Setup several Computer Learning Centers, using Norton ghost to image CPUs and c onfigured printers. Taught new users to use Windows 2000, and XP. Taught basic W ord, Excel, PowerPoint, and Publisher applications. Skills: Technical knowledge of Operating Systems - Windows 98, M.E., 2000, XP, Vista, and Windows 7. Hardware - Computers Comqac, Dell, HP, and Gateways Laptops Dell, E-Machine, Sony Vaio, and Toshiba Printers Network & Stand alone, Canon, Epson, HP, Kodak, Lexmark, and Xerox Business Printers PDA's Palm, iPhone, and Smart Phone Applications - M icrosoft Word 2003/2007, Microsoft Outlook, FileMaker Pro 5.5 and 8.5 Anti-Viru s EDUCATION General IT CISCO, Certificate Los Angeles Trade Technical College 06/09-06/10 Computer Servicing Certificate Los Angeles Southwest Community College 02/04-12/04 Electronics Technology Certificate Los Angeles Southwest Community College 02/05-12/05

Telecom and Network Technician Certificate Los Angeles Southwest Community College 02/06-12/06 Word Processing & LAN Administrator Certificate International Technical Schools Inc. 01/01-06/01