Roger Ball 35784 Whitaker Lane Oconomowoc, Wisconsin 53066 262-719-8291 RogerBallAccountExectutive@yahoo.

com SUMMARY OF QUALIFICATIONS Executive manager with exceptional planning skills that result in overall busine ss growth, the realization of unforeseen opportunities and significantly improve d bottom line results. Strong communication skills, coupled with the ability to work with a wide range of professionals, which ensure a productive and efficient work environment. At ease during customer-facing situations and adept at developing lasting profes sional relationships. Extremely dedicated to providing customers with the highest level of service pos sible. Sound leadership that fosters teamwork, maximizes staff production and produces quality results. Effective decision-making skills that establish clear/objective responses to any work-related situation. A high level of professional integrity, with a drive to ensure an organization's best interests are met. AREAS OF EXPERTISE Budget/Sales Forecasting Multimillion-Dollar Negotiations Project Management High-impact Sales Presentations Tactical Market Planning Key Partnership Development Risk Management Vendor Relations Account Acquisition Employee Development Staff Supervision Client Retention PROFESSIONAL EXPERIENCE Complete Mortgage Inc. Executive Loan Officer Sussex, WI 2006-Present Primarily responsible for the organization's overall loan lending strategies, po licies, business growth and profitability objectives. Additionally, originate re sidential loans through multiple lead sources, while managing the relationships of an extensive list of current and past clientele. Additional Responsibilities

Prospect new customers, develop additional sources of revenue and maintain estab lished relationships with current clients. Develop marketing strategies to cultivate a referral network including many loca l realtors, financial advisors and investors. NCR Corporation Dayton, OH 1989-2006 Senior Executive Account Manager NCR Corporation 1996-2006 Was the key liaison in advancing the organization's successful growth initiative s by establishing strong professional relationships with C-Level executives and finalizing lucrative sale agreements. This role required managing financial oper ations planning, collection transactions and tenacious contract negotiations wit h large financial institutions/VAR agreements. Additionally led a quality team o f sales professionals responsible for meeting the organization's aggressive sale s objectives and financial goals. Additional Responsibilities Managed the sales force to ensure a high level of customer service was available to all of the organization's clients. Directed internal improvement teams with a strict focus on enhancing the organiz ation's overall quality, procedures and profitability. Negotiated large hard drive replacement with Dell Corporation. Managed teams to ensure major product rollouts were properly executed. Coordinated institutional updates that improved processes and efficiency. Was a key contact during organized equipment recalls/FRO operations. Significant Achievements Successfully managed the organization's largest financial reseller account. Personally oversaw and directed over $42 million in technology business. Fostered key relationships between Wausau Financial Systems, HP, Dell, Cisco and various other third-party peripheral equipment providers. Was instrumental in annual sales meeting with over 400 end users/customers. Implemented the successful Quarterly User Group Program. Consistently maintained a services/sales satisfaction level of 98.5. Improved customer satisfaction through the implementation of a complex preventat ive maintenance program, which decreased service calls by 24% and improved profi tability. Generated a 22% growth in the organization's receding business timeline. Achieved business forecasting accuracy within 2%. Senior Field Engineer

NCR Corporation 1989-1996 Managed a team of talented professionals for optimum service performance by dist ributing proprietary engineering information and software. Performed project man agement of large installations and equipment updates. Handled the day-to-day fie ld operations and repairs of financial institution equipment. Xscribe Corporation Northern Divisional Manager San Diego, CA 1983-1989 Controlled the day-to-day operations and management of the organization's northe rn division personnel. Additionally, oversaw P&L decisions and overall business growth for the investment research firm. EDUCATION Devry School of Engineering Graduate Degree in Engineering Chicago, IL ADDITIONAL SKILLS AND TRAINING Six Sigma Accredited Training Multiple customer relationship/negotiation workshops