903 Eagle Den Drive Seymour, TN 37865 Contact: (865) 292-3489 Email: lb13b5f02@westpost.

net LOUIE ANTHONY BENDER OBJECTIVE: Seeking a career workplace in which I can express my creativity as pa rt of a working team, and use my skills and knowledge to further collective work goals. EXPERIENCE: 05/15/2007-01/21/2011 LC Sevierville, TN Group Sales Manager Bass Pro Shops, L

* Ensured adequate staff ratio by scheduling part time and full time staff. * Worked with staff on a one on one basis when needed to promote unity in traini ng * Managed at least 15 full time staff and 10 part time staff * Provided excellent customer service by encouraging individual staff member dev elopment through daily input and yearly evaluations. * Held weekly staff meetings to promote teamwork and recognize staff excellence. * Responsible for hiring employees, new orientation and training. * Responsible for disciplinary decisions using established three step discipline processes * Collaborated with managerial staff to ensure adequate floor presence on a rota ting schedule. * Available by phone and on site to make sales and merchandising decisions. * Responsible for sales reports, cash reports and cash drops. * Performed monthly inventory counts to minimize loss. * Performed Retail Administrative Integrity on Demand reviews on a daily basis t o ensure that all products in stock were on hand and prominently displayed. * Responsible for department payroll and timesheet review. * Consistently low staff turnover rate. * Made merchandising decisions based on sales history to promote departmental sa les * Increased actual revenue over planned revenue by an average of 5% yearly.

Shops, LLC

10/03/2005 -05/15/2007 Bass Pro Sevierville, TN Team Leader_____________________________________

* Supervised and assisted team members to promote sales. * Responsible for staffing to ensure adequate floor ratio. * Work in ratio as determined by call in and attendance * Work with staff to promote teamwork * Offer encouragement to team to promote excellence. * Setting guidelines through task lists, encouraging completion in a timely mann er consistent with company policies and regulations. * Available by phone and on site to make sales and merchandising decisions. * Made stock rotation decisions to maximize sales. * Conducted on site training as required by company policies and regulations. * Maintained stock and promoted sales by trending, rotation and merchandising.

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06/21/1997 - 10/03/2005 Strawberry Plains , TN Knoxville News Sentinel Delivered product in a courteous and timely manner. Maintained existing relationships by providing prompt and courteous delivery Rotated stock to promote sales. Promoted and maximized sales by providing excellent customer service and follo up. Provided conflict resolution through individual customer feedback. Prepared invoices, collected payments and maintained customer accounts. Made deposits per company guidelines

SKILLS * Highly detail oriented. Excellent organizational abilities w ith the ability to resolve problems efficiently, in a timely manner. *Proficient in money handling procedures, merchandisi ng, staff supervision and loss prevention. *Computer skills with competency of Microsoft Office a pplications. *Excellent motor vehicle report, accident and citation free. PERSONAL * Smoke Free * Drug Free * Avid Outdoorsman * Spending Time with Family

HOBBIES * Golf

ACCOMPLISHMENTS * Nominated by peers for Associate of the Month May, 2006. * Increased 2010 sales by an average of 7.7% above corporate sales plan. * Increased sales exponentially each year. * Nominated in November 2010 for Southeastern Region, Salaried Managerial Sales Associate of the Month REFERENCES * Available upon request.