SUSAN STEIN 1930 Coventry Court -- St. Paul, MN 55118 651-983-4843 - susankstein@live.

com QUALIFICATIONS PROFILE Self-motivated, result-oriented, and highly organized professional offering exte nsive years of experience in general office management, program support, and cor respondence management. Strategic thinker with demonstrated track record of succ ess in completion of assigned duties and consistently meeting deadlines and obje ctives. Combine dynamic organizational skills with expertise in basic accounting principles along with an aptitude to independently multitask, plan, and direct demanding operations and complex schedules. Dedicated to maximizing profits and creating an atmosphere of exceptional employee morale. Demonstrated competence i n assembling talented teams and devising effective recruiting strategies, couple d with strong negotiation and problem-solving skills. Proficient in Microsoft Ou tlook, Excel, Word, PowerPoint and Quicken. CORE STRENGTHS Staff Development * Strategic and Tactical Planning * Office Administration Project Management * Client Relationship Management * General Accounting Database Management * Leadership and Teambuilding * Travel Management PROFESSIONAL EXPERIENCE Northwest Insurance Brokers, Mendota Heights, MN Office Manager | Sales Associate 1994-2010 **Designed, implemented, and evaluated staff training and development programs c ustomer service initiatives, and performance measurement criteria. **Administered the entire office operations and performed duties, including acco unts payable, accounts receivable, payroll, and daily banking. **Prepared and worked on budgets and financial planning. **Monitored inventory levels and ordering of supplies and office equipment as ne cessary. **Supervised and maintained continuous workflow, while monitoring performance of administrative and customer service employees to ensure adherence to quality st andards, deadlines, and proper procedures; corrected any errors or problems that arise. **Negotiated and maintained compliance with auto and home insurance policies; me t with customers to communicate needs, followed through with paperwork and custo mer service, took payments, and made necessary endorsements. **Maintained records pertaining to inventory, personnel, orders, supplies, machi ne maintenance and file organization. **Assumed full responsibility for daily, monthly and annual reports preparation. EARLIER CAREER Dakota Bank, Mendota Heights, MN Loan Secretary | Secretary to the Board Professional Building Service and Supplies, Minneapolis, MN Office Manager | City Desk Officer EDUCATION Associate of Arts in Accounting and Small Business Management RASMUSSEN SCHOOL OF BUSINESS, MINNEAPOLIS, MN Coursework in Loan Documentation and IRAs AMERICAN INSTITUTE OF BANKING, ST. PAUL, MN LICENSURE Insurance Producer License ~ Property and Casualty Licensing Course Notary Public License ~Notary Public Commission: Expires on Jan 2015