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MICHAEL L. SAGGESE 19 Park Avenue ~ Caldwell, NJ 07006 973-226-4145 ~ ms1599af8@westpost.


Versatile, innovative senior manager with career-long success leading change in mental health organizations and transforming personnel into cohesive, motivated teams focused on providing exceptional client services. Superior knowledge of pr inciples and practices of outcome management, with record of applying principles to achieve significant improvements in clinical settings. Superb understanding of mental health treatment modalities as well as strengths in communicating and interacting with clientele, clinicians and staff. Astute relationship manager wi th history of crafting solid collaborative alliances with individual providers a nd agencies to benefit clients. Demonstrated regulatory and quality management s trengths coupled with significant staff assessment and training skills. CORE COMPETENCIES Experienced Leadership * Strategy Development * Project Coordination * Rel ationship Management * Operations Oversight * Compelling Presenter * Quali ty Management * Regulatory Compliance * Mentoring & Coaching KEYWORDS: Social services manager, mental health manager, program manager, progr am coordinator, clinical director, mental health clinic director, outcome manage ment, clinical manager, strategist, operating strategies, care strategies, care delivery, community relationships, professional networks, community resources, o perations manager, operations coordinator, community presentations, conference p resentations, quality director, quality manager, quality standards, regulatory m anager, regulatory compliance, regulatory relationships, team building, team dev elopment, trainer, coach, mentor, team player PROFESSIONAL EXPERIENCE TRI-COUNTY CARE MANAGEMENT ORGANIZATION - Branchburg, NJ, 2007 - Present -- Care Manager Supervisor Defined, developed, and implemented strategies, systems, structure and vision fo r start-up outcome management system utilizing the Outcome Rating Scale and the Session Rating Scale. Oversee the daily activities of a team of six care manager s including care management scheduling, case assignments, services monitoring, a nd regulatory compliance. Cultivate collaborative relationships with key agencie s throughout the system of care; evaluate data reports to measure compliance wit h defined deliverables and make improvement recommendations. Conduct needs asses sments / quality reviews and ensure appropriate staff training, creating or cont racting for programs as necessary. -- Key Achievements: * Originated outcome management system with goal of monitoring / evaluating effe ctiveness of in-home service providers for wraparound services. * Successfully established organization's credibility with wide range of care pr oviders along with persuading them to participate in pilot study. ...continued... MICHAEL L. SAGGESE Page 2 * Defined and implemented all organizational policies and procedures to govern o

perations, including development of manual. * Continually review performance and refine strategies to achieve and maintain t arget of 90% of deliverables. * Served as chair of compliance committee, defining and applying minimum reporti ng requirements for in-home providers to ensure Medicaid compliance. CATHOLIC COMMUNITY SERVICES - Union City, NJ, 2002-2007 -- Clinical Supervisor Directed operations of out-patient clinic, including hiring, efficient schedulin g, staff supervision and assignment, budget development and management, and cust omer satisfaction. Identified and seized opportunities to improve operations, se rvice and customer satisfaction, including introduction of new techniques and mo dels. Created and delivered numerous presentations; compiled and tracked outcome s data to measure client responses to treatment. Ensured compliance with all app licable regulatory requirements with regard to documentation and privacy. Manage d case conference meetings and mentored staff as necessary; conducted staff eval uations. -- Key Achievements: * Achieved greater than 70% direct contact rate among staff members by reducing drop-out and no-show rates. * Convinced management team and staff clinicians to add an outcome management sy stem, utilizing performance measurement as improvement tool. * Consistently maintained highly motivated team, focused on achieving common goa ls. * Key agent in improvement of productivity rates from 60% to 70%. PRIVATE PRACTICE - Union, NJ, 1997 - 2001 -- Psychotherapist / Consultant Conducted clinical assessments, developed treatment plans and provided therapy t o individuals, families and couples. Created and managed comprehensive, confiden tial documentation in alignment with regulatory and legal requirements; served a s case manager for third-party payers. Acted as consultant for employee assistan ce programs. -- Key Achievement: * Crafted procedures to ensure quality control in clinical services in addition to tools to monitor treatment outcomes and client satisfaction. * * * * * Prior experience includes position as Senior Clinician / Coordinator of In-servi ce Training, Human Concepts-St. Barnabas Behavioral Health Network, Union, NJ; D irector of Training, Midlantic National Bank, Edison, NJ EDUCATION AND CREDENTIALS MSW, Social Work ~ University of Georgia - Athens, GA MA, Psychology ~ State University of West Georgia - Carrollton, GA BA, Psychology ~ Drew University - Madison, NJ ...continued... MICHAEL L. SAGGESE Page 3

CERTIFICATIONS: CSWE Certified Social Work Field Instructor/Supervisor - Rutgers University, 200 3 Licensed Clinical Social Worker, New Jersey, 1994 PUBLICATIONS:

1. Saggese, Michael, "Making your agency outcome informed: A guide to overcoming human resistance to change," Families in Society, Vol. 89, No. 1, Jan.-March 20 08 2. Saggese, Michael, "Maximizing treatment effectiveness in social work practice : An outcome informed collaborative approach," Families in Society, Vol. 86 No. 4, Oct.-Dec. 2005. 3. Saggese, Michael, "From Problems or Solutions to Problems and Solutions: Inte grating the MRI and Solution-Focused Models of Brief Therapy," Journal of System ic Therapies, Vol. 19, No.1, 2000.