STEPHEN R. BUSTARD 23241 Spring Meadow Dr. / Murrieta, CA 92562 / T: 951-698-5405; M: 951-973-1056 / sb13cbc08@westpost.net http://webprofile.

info/sbustard/ EVP/VP OF OPERATIONS Senior executive with extensive experience leading operations for multi-million dollar firms in healthcare and consulting industries. Successful at building and directing multi-disciplined teams that collaborate as focused units to achieve aggressive business goals. Excel at defining and translating strategic directio n of organizations into tactical plans to deliver sustainable cost savings and s olutions across operations. Highly effective at leveraging key relationships, re sources, and process improvements to maximize quality and service performance in constantly evolving and regulated industries. Able to adapt to and create trust in new cultural environments with proven ability to empower others, facilitate change, and overcome roadblocks to organizational success. CORE LEADERSHIP COMPETENCIES Board & Corporate Communications Needs Analysis / Solutions Development Maximizing Financial & ROI Performance Performance & Process Improvement / Metri cs Multi-Functional Collaboration / Leadership Vision & Strategic Planning / Execut ion Quality Control / Regulatory Compliance Team Recruitment / Development / Deploym ent PROFESSIONAL EXPERIENCE MANAGEMENT WITH VISION, LLC - Murrieta, CA 2010 - Present Management consulting firm specializing in helping companies struggling with new product flow integrations. President & CEO Founded and manage operations supporting the startup of two companies that focus on integration of full scope audiology practices and dispensaries within existi ng ophthalmologic and optometric practices across several states. Adjust locatio n-specific initiatives as a function of unique physical infrastructure and indiv idual psychodynamics. * Generated $6 million in new sales projected over 18 months attained by realign ing a strategic planning process to identify and secure new business development opportunities - positioning firm for market growth. * $500,000 in initial cost savings generated by identifying and addressing chang es in philosophy supporting integration of two new startup operations. * Eliminated virtually all legal exposures and liability costs by rolling out du e diligence and quality control policies in alignment with multiple state regula tions governing a unique business model. * Significantly improved environmental conditions for delivering high-quality, l ow-cost services by developing and implementing facility build out guidelines ac ross operations. FIRSTSIGHT VISION SERVICES, INC. - Upland, CA 2003 - 2010 Largest optometric provider in the state of CA with 133 locations, annual reven ues exceeding $20 million, with 375K office visits per year. VP of Operations (2005 - 2010) Promoted to manage day-to-day operations with accountability for P&L performance , strategic planning & execution, regulatory & legal compliance, patient care an d service performance, process improvements, and patient / employee relations. S upervised 52 direct reports and 89 indirect reports. Defined and aligned strateg

ic business plans to achieve aggressive business goals. Reported directly to CEO . * Reduced labor expenses 28% by establishing and maintaining a network of area d octors and district managers to provide cost-effective vision care while meeting an increase in consumer demand. * Saved $50,000+ annually by hiring and mentoring a new QA Manager that was key to maximizing service delivery performance across operations. * Achieved financial performance results at 11+% and 8+% ahead of plan for two c onsecutive years despite downward turn in the economy by carefully tracking and managing doctor panels. * Improved continuity of patient care while minimizing recruiting and training e xpenses by spearheading an initiative to successfully retain 100% of a doctor pa nel despite changing regulatory and financial environments. VP & Director of Quality Assurance (2003 - 2005) Led operations supporting company's quality assurance program with oversight for ensuring regulatory and legal compliance with quality requirements. Managed 79 direct reports. * 37%+ in sales growth realized by cultivating and maintaining cohesive, strateg ic relations with host operators at both regional and local levels. FirstSight Vision Services, Inc., Continued... * Averted legal costs and liability by revitalizing a doctor panel focused on qu ality that virtually eliminated regulatory issues and related costs for legal de fense, lobbying, and non-compliance penalties. * Less than 2% staff turnover rate versus 12% industry norm achieved by streamli ning and enhancing a team recruitment and development process to effectively add ress the short and long-term business needs of the firm. * Turned 50% failure rate to 90%+ success rate for chart audits in only two year s by integrating strict but a fair metric system for chart audit evaluation. NVAL VISIONCARE SYSTEMS OF CA, INC. - Upland, CA 2002 - 2003 One of the larger optometric providers in the state with 93 locations and annual sale exceeding $13 million. Director of Quality Assurance In charge of company's entire QA program with 125 indirect reports. * Grew top line revenue by $13 million by defining and aligning patient quality of care with company's financial performance objectives. * Passed 100% of state-required medical surveys by managing and modifying compan y policies and procedures. * Successfully managed more than 265,000 office visits while balancing doctor an d staff performance through a changing legal and regulatory environment. * Delivered top quality performance for 125 doctors over 93 locations by identif ying and eliminating underperforming optometrists based on QA results. VISTA EYECARE WITH PROCARE EYE EXAM - Brea, CA 1998 - 2002 Large optometric provider with more than $13 million in annual sales. Director of Optometry In charge of day-to-day operations for a $13 million optometry business with acc ountability for meeting all regulatory and compliance assignments. Supervised an d trained 125 direct reports. Managed communications between corporate players a nd a doctor panel to diffuse potential for lost revenue. * Achieved $14 million in top line sales growth obtained by building and leading a 125-member team of doctors focused on delivering high quality patient care vi tal to securing repeat business. * Generated $225,000 in cost savings by single handedly securing doctor coverage

for an initial doctor panel in addition to other assignments. * Cut lab errors by 11%+ and patient complaints by 16%+ in six months by leverag ing an open communications operating model to promote staff morale and maximum p erformance across operations. * Tracked and managed $2.5 million to guarantee top quality patient care by surv eying, choosing, and pricing all technological equipment for company's examinati on rooms. FRAME-N-LENS, INC. - Fullerton, CA 1996 - 1998 Veteran optical supplier transitioning into becoming a powerful licensed optomet ric provider in CA. Optometric Consultant Worked closely with regulatory counsel in designing and securing approval for a HMO license application. Led 93 direct reports. Oversaw preparation of internal quality of care review systems for HMO license application. * $6.9 million recovered in build out costs within 18 months by planning and coo rdinating resources to meet business growth objectives. * Secured approval for a $1.3 million HMO license in record-breaking time from S tate Department of Managed Health Care by partnering with independent counsel to create and roll out a new HMO license application. * Drove growth to 250,000 patients per year by recruiting and training doctor pa nels to achieve immediate efficacy across 93 locations. EDUCATION / LICENSES UNIVERSITY OF CALIFORNIA - Irvine / Berkeley, CA * Master of Business Administration (Health Care Executive MBA Program) * Doctor of Optometry * Bachelor of Science in Visual Science License: Optometry License, State of California