MICHELLE MAILLOUX 603.498.5151 | mm159fe30@westpost.

net 97 Eastwood Dr, Portsmouth, NH 03801 PROFESSIONAL SERVICES LEADER Business Operations | Project Management | Customer Service Versatile, high-energy professional talented in envisioning and executing plans to build value and achieve competitive advantage through customer commitment and business acumen. Broad leadership experience in operations, product development and IT across diverse industries. Influential change agent who is constantly successful in improving productivity, quality, governance, efficiencies, and processes. Enthusiastic leader with proven record of building highly engaged and high-perfo rmance teams through training, coaching, and mentoring. Areas of Proven Strength: Strategic Planning * Change Management * P&L Accountability * IT Strategies * Ri sk Management Business Planning * Team Leadership * Customer Relationship Management PROFESSIONAL EXPERIENCE CMC SYSTEMS - Portsmouth, NH 1988 - 2003 | 2008-2011 Systems integration firm providing professional services and software sales. Principal | Director of Professional Services Co-launched firm providing tailored solutions and advice for C-level executives on business , organizational and technology strategies. Led professional service s function in customer-facing role to frame and execute projects including softw are development, enterprise application deployment, regulatory compliance, and o rganizational alignment. Managed project teams and vendor partner programs. Notable engagements: * Transformed an underperforming IT department. Leveraged position as Interim CI O for Cambridge College to overhaul a 15-member, $2.5M department with outdated hardware, excessive spending, and a poor customer service reputation among 250 s taff and 700 faculty. o Created a strategic IT plan, bringing in technology upgrades through outsource d virtualization with goal of improved reliability and performance. o Fostered a new IT workplace culture focused on rapid, quality customer service . o Instituted a proactive change management configuration process and knowledge d atabase to accelerate change requests and improve IT staff morale. o Result: A customer-focused IT department with a strong technology and knowledg e foundation that made rapid gains toward improving customer service. Acknowledg ed by CEO as a trusted leader. * Led application development project that boosted client sales. Delivered sales tool for energy system integrator company Nexamp as system architect and develo per. o Designed comprehensive and scalable application demonstrating value of company 's offering through graphics-based business intelligence metrics and ROI. o Result: Produced tool that met business and technology requirements; received repeat business from company. * Masterminded complex installation of system management tool for GTE. Led a pio neering project implementing new product Unicenter, working with customer and ve

ndor to rapidly ramp up productivity of users. o Result: Met all client expectations and received offer of employment. MICHELLE MAILLOUX Page 2 of 2 NEXTCHOICE - Portsmouth, NH 2003-2008 Technology startup providing software for the food service industry. VP Business Operations and Professional Services Recruited to join leadership team of startup company, influencing strategic busi ness direction and product development. Provided hands-on leadership in wide ran ge of customer-focused activities, collaborating with sales and development team s and guiding application development, implementation, and support. Held dual ro le leading Business Operations with functions including finance, human resources , and contract management. Supported venture fundraising by creating pro forma s tatements and financial models for potential investors. Managed up to 10 direct reports. * Built high-performance teams and entire operational infrastructure for company . o Assembled teams for professional services, pre-sales, post-sales support, cust omer deployment, quality assurance, channel partner support, and business operat ions. o Result: Drove company growth through delivery of smart and flexible client sol utions. * Led successful implementation of complex solution for Mohegan Sun entertainmen t resort. Managed project team to integrate new version of Point of Sale system and hardware for kiosks, rapidly ramping up team knowledge on new technologies p rovided by multiple vendors. o Result: Client exuded praise for best customer service ever received. * Established Systems Development Lifecycle (SDLC) processes to facilitate succe ssful deployments and integrations at clients including Dunkin Donuts, Krogers, and Hannafords. o Developed best practices for integration with hardware and software partner pr oducts. o Result: High quality systems that met client expectations for cost and effecti veness. * Developed financial models for potential venture capital firm investors. o Quickly acquired a strong foundation of knowledge for raising capital, working with executive team and legal counsel to make rapid changes according to evolvi ng information. o Result: Recognized for ability to sustain accuracy across many details, and en ergetic determination to accomplish variations while meeting tight deadlines. PREVIOUS POSITIONS Independent Software Consultant Software Engineer, COMPUTERVISION - Bedford, MA Software Engineer, NIXDORF COMPUTER - Burlington, MA QUALIFICATIONS EDUCATION: B.S. in Computer Science, FRAMINGHAM STATE COLLEGE TECHNOLOGY PORTFOLIO: Microsoft Exchange * IIS * SQL Server * Visual Studio * Windows Active Directory

* Microsoft Project * Windows 2003, 2007 * Networking * C * Unix, VAX/VMS CERTIFICATIONS Computer Associates: Gold Level - Unicenter suite of tools Aras: Gold Level - Product Lifecycle Management product Corda: no levels - Business Intelligence product COMMUNITY LEADERSHIP Treasurer, NEW HAMPSHIRE THEATRE PROJECT, 2008-Present Ensure financial health of nonprofit organization dedicated to transformative th eatre that builds leadership and team skills and encourages creative thinking, c ooperation, and self-reflection. Founder, SEACOAST WOMEN'S EXECUTIVE GROUP, 2008-Present Launched group to support executive women in local busi