Sara Burg

5832 Rustic Lane Ypsilanti, Michigan 48197 (734) 476-6368 sb15be2cc@westpost.

net
________________________________________
CAREER GOAL
To acquire a position with a well established company that will allow me to util
ize my planning, organization, directing, and controlling skills to help me moti
vate, train, coach, and create employee involvement with the utilization of myse
lf management and time management skills to become an effective leader in the in
dustry.
MANAGEMENT SKILLS
Strategic Marketing Plan Management, General Office Management, Customer Service
Management, Medical Management, Strategic Business Management, Finance Manageme
nt, Global Financial Management, and Leadership and Ethics Management.
TECHNICAL SKILLS
A+ certification in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, MS
Project, MS Publisher, FileMaker Pro, Windows, Windows Vista, Windows 7 and MAC.

PROFESSIONAL EXPERIENCE
Manager 2008- Present
AJM Party Rentals Ypsilanti, MI
Manage staff of four employees
Actively participate in all hiring and termination decisions
Delegated job duties to each individual
Create employee schedules
Train all employees on policies and procedures with company manual, product man
uals, and on the job training
Create the AJM Party rental website using Microsofts publisher
Develop and maintain all legal and non legal business files (rental agreements
and insurance waivers)
Retail Support Assistant 2010-2011
Macys Ann Arbor, MI
Maintained customer service through the execution of non-sales related tasks
Sustained department standards and follow special store operating procedures
Executed all major merchandise moves
Kept up stockroom areas
Implemented merchandise placement for sales promotions
Completed all merchandise Transfers, Returns to Vendors and Damages
Executed markdown pricing strategy
Sales Consultant 2009- 2010
Sesi Motors Ann Arbor, MI
Consulted customers on a purchase of new or used elite line of automobiles to a
privileged class of clientele
Maintained all accredited sales training
Administered all legal and non legal sales business files (credit applications,
sales purchase, RDR 108, Michigan registration paper work, plat transfer forms,
triad agreements, incentive agreements, Ford plan pricing agreements, lease pap
er work, and vehicle check lists)
Initiated communication with all clients, staff and management through telephon
e, email, instant messaging, mail and face to face contact
Administration Assistant Internship 2007 2008
Pars Automotive Company Ypsilanti, MI
Performed a variety of administrative and clerical duties including filing, dat
a management, mailing letters and boxes, answering phones, and sending emails
Created inventory turn over, customer, and financial reports for management
Organized and maintained paper and electronic files via Microsoft Office and a
filing system
Conducted customer research including customer inquires, and customer satisfact
ion questionnaires by phone or e-mail
Distributed important financial and personal information to customers and manag
ers by using the telephone, mail services, websites, and e-mail
Created in-depth spreadsheets, presentations, reports, and photo documents usin
g desktop publishing software Microsoft Office and digital graphics software Pho
toshop
Customer Banking Service Associate 2007 2008
TCF Bank Ypsilanti, MI
Retained large money transactions including deposits, withdraws, money order, W
estern Union (cash advance) and checks transactions; daily minimal balance of $5
,000
Performed data entry transactions and filing ATM paper work
Upheld customer service communication that include handling customer questions
and concerns on timely bases
Sold customers products that included open new checking and or savings accounts
, upgraded accounts to premium services, savings bonds, and exceeded sales goal
of five products per month
Made product recommendations to customers
EDUCATION
Master of Business Management Present
American InterContinental University Hoffman Estates, IL
Concentration: Management
Expected Graduation Date: 11/2011
Bachelor of Business Administration 2010
American InterContinental University Hoffman Estates, IL
Concentration: Management
GPA: 3.6