Michael Yeomans MCP Nationality a" Irish Republic D.O.B.

a" 02/10/1981 ADDRESS 547 E WALNUT AVE # 5 EL SEGUNDO LOS ANGELES CA Cell 702 445 2070 Email:my15c1c2e@westpost.net

I am a versatile and experienced Microsoft Certified Desktop Support Engineer wi th experience with major blue chip clients such as IBM and FUJITSU, with a solid grounding in incident management and technical problem solving. As a self moti vated individual who desires to continually challenge my professional comfort zo ne. I thrive in a high pressure working environment, adhering to tight deadlines and working hard to gain the trust and respect of my fellow employees. I am equally confident working on my own and as part of a team and am motivated by the sense of achievement felt after a job well done. Relevant Professional Experience Fujitsu/IBM (contract was tuped over to Fujitsu) I worked for Fujitsu/IBM for 12 years in various positions within the IT departm ent, and applied my natural talent for troubleshooting and customer focused expe rience to any task faced, while continually learning new skills along the way. Desktop Support (Jun 2004 a" April 2011) My main duties in this role were a" a Installed and configured new desktop systems. a Participated in the training of users on use of network hardware and software . a Maintained the LAN network operations, including limited hardware and softwar e Installation and set-up, documentation, administration, technical maintenance an d user support a Troubleshooted network problems and coordinate preventative maintenance of eq uipment. a User account management using active directory a Setting up phones a Patching of computer phone systems as required a Trouble shoot computer hardware and software technical problems a Maintain trouble log of the various service requests. a Travel to various remote offices a Basic Website and Newsletter modification. a Consult user guides, technical manuals and Technical staff for the best so lutions. a Work with others to research and implement solutions a Troubleshooting and fixing of printer Problems a Completed regular network backups and audits of network to determine integrity and security of system. a Monitoring Bank servers and making sure maximum uptime was kept a Maintained and track hardware and software inventory and documented any probl ems a Responsible for ensuring compliance with all software licensing requirements. a Liaised with Regional Technology Engineers, external Help Desk and vendor spec

ialists in seeking solutions to equipment failures a Building servers and maintaining in both a virtual CITRIX and physical environ ment a Project management and post project assistance a Adding, removing, or updating user account information, resetting passwords a Apply updates and operating system patches using ALTRIS as required

Michael Yeomans MCP Nationality a" Irish Republic D.O.B. a" 02/10/1981 ADDRESS 547 E WALNUT AVE # 5 EL SEGUNDO LOS ANGELES CA Cell 702 445 2070 Email:my15c1c2e@westpost.net

Remote Support Consultant (Nov 2003 a" Jun 2004) Technical Support Analyst (Nov 2000 a" Nov 2003) Education Technical Skills: a Microsoft Certified Professional a Advanced skills in Microsoft Office applications (MS Word, Excel, PowerPoint a nd Outlook). a 10 years superior troubleshooting skills supporting Microsoft Windows desktop operating systems and Dell/Hp/IBM desktop/ laptop hardware platforms. a IBM/Fujitsu Certified in school trained Soft Skills: a Strong communicator both verbally and in writing. a Exhibit a high level of professionalism and excellent interpersonal skills a Strong relationship-building ability, proactive, results-oriented, and resourc eful. a Ability to meet deadlines without compromising accuracy, excellent product qua lity and attention to detail.