Catherine Caffarella 3930 N. Pine Grove Ave. atp. #512 Chicago, Il., 60613 cc15c2322@westpost.

net 630-607-4325 OBJECTIVE Recent graduate is seeking a position in marketing utilizing my strong analytica l-presentation and communication skills with an organization where knowledge in marketing, administration and sales can be used to increase profitability and pr omote growth. Bilingual in Russian and English languages and is experienced in t ranslating between both. Detail oriented and resourceful in completing projects; able to multitask effectively with professionalism, flexibility and creativity. EDUCATION University of Illinois at Chicago, Chicago, IL 2010 Bachelor of Arts in Liberal Arts and Sciences degree in Criminology, Law, and Ju stice Minor in Business Administration College of DuPage, Glen Ellyn, IL. 2004-2006 LANGUAGE PROFICIENCY Russian (native); English second language; French a" conversational PROFESSIONAL EXPERIENCE Bloomingdales Corporations November 2008 - May 2009 Public Relation Assistant February 2009 a" May 2009 a Participated in a 4 person team which improved the 5th floor shopping environm ent to appeal to a younger crowd. This included responsibility for developing n ew customer questionnaires; changing the in-store music to align to customer dem ographic; and enhancing overall design and displays resulting in shopping traffi c increases to new heights. a Accomplished increased sale throughput by reducing transaction time stymied by Point of Sale maintenance and service schedules. a Mitigated customer frustration by explaining the storeas return policy at poin t of sale. a Built return customer base by assisting in return of damaged goods (with or wi thout receipts) and approval of expired coupons / customer rewards. Customer Service Representative November 2008 a" February 2009 a Studied the latest styles and trends to help customers better coordinate their outfits improving customer satisfaction a Initiated new customer accounts improving sales resulting in a promotion to pu blic relations assistant manager. DSW Shoe Warehouse November 2006 - November 2007 Assistant Store Manager a Assisted the store manager in operating and sales efficiency by maintaining wo rk force schedules of hourly workers. a Advised returning clients of new product arrival schedules resulting in a bett er shopping experience for the customer. a Assisted logistics with pricing by monitoring stock levels and generating repo rts for inventory control. Marshall Fieldas Corporation December 2003 - October 2006 Customer Service Manager February 2005 a" October 2006 a Trained new hireas in inventory management procedures, clerical duties and los s prevention enabling them to better deal with the public. a Supervised a team of customer service representatives achieving top delivery p

erformance for the entire department. a Established a rapport of trust and professionalism with each team member foste ring a more favorable work place. a Minimized customer disputes by resolving issues as quickly as possible. Customer Sales Associate December 2003 a" February 2005 a Developed and maintained store relationships with customers by handling custom er complaints and resolving problems expeditiously. a Maintained organization and cleanliness of the facility a Awarded aemployee of the montha by exceeding monthly sales goals which resulte d in a promotion 2 months later. COMPUTER SKILLS Windows 2000, XP, Vista, Mac OSX, MS Office, Quick Books COMMUNITY AND EXTRA-CURRICULAR ACTIVITIES a Volunteer in the Female Domestic Violence Unit North Western University Hospital, Chicago, IL April 2008 a" August 2008 a Professional ballroom dancer, January 1998 a" April 2001