Brian Smith 8532 Birmingham Dr.|Austin, TX 78748|( (512) 773-8761| bs153759c@westpost.

net PROFESSIONAL PROFILE Self-motivated professional with upwards of 13 years relevant education and indu stry experience. Results oriented through effectively providing leadership and c ross-functional support to various establishments and employees regarding daily business operations. Proven ability of providing high-quality administration and effective issue resolution and service for clients and employees. Detail-orient ed individual, who exemplifies professionalism and the ability to manage multipl e projects, tasks at any given moment. Possesses Strong leadership qualities and the ability to work with people from varying backgrounds, while implementing te am values and goals. SKILLS SUMMARY * Store Management * Employee Management * Talent-Acquisition * Customer Service * Business Operations * Team Leader * Staff Development * Sales and Marketing * Communications * Supply Management * Microsoft Office * Benefits Admin. * BiLingual (English/Spanish) PROFESSIONAL EXPERIENCE Benton Enterprises - McDonald's Franchise 5/2008 - 4/2011 Training Manager & Benefits Coordinator - 20 Restaurants Training & Development * Oversaw, coordinated, and conducted training for officers, mid-managers, and s upport staff * Provided cross-functional support as the organizations People & Marketing "SME " * Set and administered yearly training budget's ensuring cost effective operatio ns * Built and strengthened ties with community leaders, peers, and students * Managed logistics and supplies for special events and daily activities * Supervised, assessed and developed targeted employees (i.e. high potential ind ividuals). Worked with Restaurant Managers on development of Assistant Managers. Worked with Restaurant Managers, Operations Consultants, and Operations Manager to identify each of their specific roles in the training process, and collabora ted with them on training and development of Restaurant Management. Store Manage rs report to the Training Manager during training * Worked shoulder to shoulder with restaurant management employees, observing sk ills and providing knowledge and coaching where deemed appropriate * Reviewed and verified self-study progress. Ensured students were properly prep ared for Regional classes, including prerequisites met and pre-work completed * Actively Coached Restaurant Managers on Operations Improvement * Centralized Orientations Specialist for new hires averaging 20-50 new hires a week * Developed well over 350 Management Trainees Consulting * Consulted with Chief Operating Officer, Chief Financial Officer, Supervisors, Operations Consultants and Restaurant Managers to verify restaurant management e mployees skills at appropriate times during their training (e.g., station, area, shift, systems and leadership) * Functioned as a subject matter expert and consulted with key customers on most current training tools (e.g., CDP, Restaurant Management Curriculum self-study

guides and courses). * Responsible for on-the-job evaluations (OJE) and interviews of potential new h ires for management positions. * Responsible for ensuring training (Home Store) accomplished region specific qu alifications * Maintained expertise in restaurant operations procedures, tools and system * Stays up-to-date with the current and most effective employee development appr oaches Benefits Coordinator * Coordinated Health & Life Insurance enrollment's, cancellations, payroll deduc tions & managed 401(k) program for 700+ employees

McDonald's Corporation 5/2005 - 5/2008 Operations Expert - Bryan, College Station, Austin & San Antonio TX 33 Restaurants Training & Development * Supervised, assessed and developed targeted employees (i.e. high potential ind ividuals). Worked with Store Managers on development of Assistant Managers. * Worked with Store Managers, Operations Consultants, and Operations Manager to identify each of their specific roles in the training process, and collaborated with them on training and development of Store Management. Store Managers report ed to the Ops Expert during their training. * Assisted the regional training department with delivery of local training clas ses * Reviewed and verified self-study progress. Ensured students were properly prep ared for class, including prerequisites met and pre-work completed * Developed well over 400 Management Trainees * Consulted with Operations Managers, Operations Consultants and Restaurant Mana gers to verify restaurant management employees skills at appropriate times durin g their training (e.g., station, area, shift, systems and leadership) * Functioned as a subject matter expert and consulted with key customers on most current training tools (e.g., CDP, Restaurant Management Curriculum self-study guides and courses). * Responsible for on-the-job evaluations (OJE) and interviews of potential new h ires for management positions. * Responsible for ensuring training (Home Store) accomplished region specific qu alifications Personal Development * Maintained expertise in restaurant operations procedures, tools and systems * Stays up-to-date with the current and most effective employee development appr oaches McDonald's Corporation 6/2005 - 10/2005 Assistant Restaurant Manager People/CDP * Responsible for ensuring training (Home Store) meets region specific qualifica tions * Maintained all training materials including SOC's, Station guides, Videos, O&T Manuals * Utilized tracking of all completed SOC's (Crew & Management)

* Coordinated and kept training current for all new hires, and existing crew * Scheduled and issued SOC assignments to training team * Completed a training needs analysis on a monthly basis * Maintained and issued uniforms to all crew * Held Safety meetings once a month and created action plans Service * Held Safety meetings once a month and created action plans * An expert in the field of service with an emphasis on DT operations * Ensured the proper training of the DT team * DT targets (Sales, T.C.'s, TTL's) are communicated, and achieved on the floor * Promoted friendliness and hospitality throughout DT and FC operations * Identified and resolved all DT related service issues to optimize speed * Insured proper arrangement of DT service components (bags arranged for ease of use, condiments, monitors, printers) * Completed Drive Thru diagnostic tool monthly * Held mystery shop scores on shift at 96.8% * Set targets and communicated them daily by shift and made sure that crew under stood them * Conducted travel paths every 30 minutes (every 15 min. peak) * Managed from the observation post and addressed danger zones during shift * Delivered fast, accurate, and friendly service Labor/Scheduling * Completed Drive Thru diagnostic tool monthly * Ensured Schedule was posted on time * Day's off system in place * Understood and utilized labor calculating methods

Starbucks Corporation 8/2004 - 6/2005 First Assistant Store Manager * Conducted travel paths every 30 minutes (every 15 min. peak) * Oversaw general operation on a day-to-day basis * Supervised, Scheduled, Trained and motivated staff of 14 employees * Accountable for cost control, payroll, general accounting, and full profit and loss * Maintained expenses below budget through accurate planning, waste reduction, a ccurate ordering and purchasing, as well as cost-effective operating procedures * Created the "Third place environment" for our customers, by making their exper ience away from work and home, a very meaningful and enlightening experience. Benton Enterprises - McDonald's 7/2003 - 8/2004 Restaurant Manager * Oversaw general operations on a day-to-day basis * Hired, supervised, scheduled and motivated a staff of 11 employees * Increased store sales by 10% * Directly accountable for budgeting, cost control, payroll, general accounting, and full profit and loss * Maintained expenses below budget through accurate planning, waste reduction, p urchasing and cost-effective operating procedures Benton Enterprises - McDonald's 3/2002 - 7/2003 Second Assistant Restaurant Manager * Assisted in the running of a smooth and profitable shift * Investigated and resolved food/beverage quality and service complaints, ensuri

ng customer satisfaction and repeat business Benton Enterprises - McDonald's 10/1998 - 3/2001 Certified Swing Manager-Floor Supervisor-Crew Trainer * Trained service staff to enhance customer service and increase profits through suggestive selling * Provided one-on-one staff training to ensure compliance * Prepared quality product * Delivered fast, accurate, and friendly service CERTIFICATIONS Food Safety Certificate (City of Austin Health Department) * Basic Shift Managem ent Class * Advanced Shift Management Class * Effective Management Practices * R estaurant Operations Leadership Practices* Presentations Skills Workshop* Hospit ality class sponsored by McDonald's Corporation * Plan To Win Experience * Super visory Skills * Presentation Skills Course * MGLAN Pioneer Summit (2008) COMMUNITY SERVICE Helped in Hurricane Katrina company efforts for 7 days (Biloxi Mississippi) as p art of a Divisional Team collaboration allowing Operations Experts to step in an d assist in devastated areas where McDonald's Restaurants are located HONORS/ACCOLADES Archie Award for Highest Training Class Grade (EMP) * Master of Operations * Ent husiasm Respect Teamwork (ERT) Award - Achieved Three Classes Consecutively * Multiple Certificates of Achievement for People Development and Operational Ex pertise in 2005 through 2008, Certificates of Achievement Supporting the McOpCo US Plan to Win in 2005, 2006, 2007 & 2008 EDUCATION University of Phoenix Completing my Associates Degree in Business Management & Operations (12/06 to 20 08)