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MANAGEMENT Team building/Account maintenance/Relationship building/Problem resolution mark et driven consumer finance professional with excellent undertaking of lending,

o perational readiness, and business relationships. Exceptionally effective in und ertaking a project, building a team, and bringing project to successful completi on. Exceptional combination of detail and overall skills, highly organized and t eam player: goal oriented with superior problem solving skills.. I am willing to travel to offices in any European destination. EXPERIENCE Vice President, Banking Center Manager Bank of America (Consumer Lending), Miami, Florida April 1999 March 2011 Oversee banking center activities including implementing policies, procedures as well as ensuring customer service and banking center goals are above expectatio ns. Preparing financial and regulatory reports required by law; direct and coord inate a staff of 10-15 managers, supervisors, personal bankers and tellers. Conducting and approving quarterly and yearly performance evaluations of associ ates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing bus iness partners, while building internal relationships. Directly working with customers with Multi-Million dollar portfolios to build r elationships, undercover and satisfy their needs through the sale of financial p roducts and services, while running all aspects of an efficient and productive b ranch .Spending a majority of your time on the sales floor leading from the lobby, by greeting customers, directing them to the appropriate areas of the branch and e nsuring that the customers needs are met Ensuring the audit/compliance procedures of the center are followed, while main taining the highest level of customer service. Periodically communicating with upper management to review branch performance a ssessments and update staff on business developments. Supervising and coaching teams on the proper behaviors, sales techniques, servi ce expectations and compliance guidelines, while modeling the same. Creating workforce stability by cultivating an engaged, enthusiastic, and wellcoached team. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates. Managing difficult situations with customers and providing clients with informa tion, data and adv. Meeting associate satisfaction expectations by utilizing individual development plans to continuously develop and retain all associates in banking center. Training Banking Center Manager for South Broward/ North Dade Market- Thus enta ils Training new leaders to set them up for success for day 1 for their Self Driven Banking Center. Three month training expectations for new hire. Shop Director July 1996 April 1999 Bath & Body Works, Miami / Fort Laud erdale, FL Managed multiple locations, interviewed, hired, trained and developed managers a nd sales/service associates for 5,000 sq. footage location. Managed team of 20-3 0 associates (increased team at holiday seasons). Implementing new marketing strategies to maximize business as well as motivatin g team. Managed six separate locations through Miami and Fort Lauderdale at separate ti mes, two locations simultaneously. Maximum utilization of time management. Strong focus on all details to complete bi-weekly floor moves.

Multiple contest winner with highest sales in entire country. Relationship building through networking and referrals. Exceeding service expectations, going above and beyond through research of comp etitors and survey results. ADDITIONAL TRAINING WORKSHOPS Total quality management, Bank of America, N.A. Manager as a leader, Bank of America, N.A. Results 2000, 2004, 2006 Anthony Robbins. Relationship strategies to improve communication skills, Dr. Tony Alessandra. Time management workshop, Franklin Covey. EDUCATION Associate of Science, Major Tourism Art Institute of Fort Lauderdale, Fort Lauderdale, FL 33304 Currently Matriculating Courses: Spanish, French, Psychology Miami Dade Community College, Miami, FL 33133 MEMBERSHIPS ACTIVITIES Miami Chamber of Commerce United Way Team Leader for Banking Center 10 Years Notary Public REFERENCES Available upon request.