CHRIS FOREHAND 12310 N.E.

92nd Street, Unit H-206 Kirkland, WA 98033 Phone: [206] 427 - 4282 Email: cf15e43a0@westpost.net SENIOR SOFTWARE QUALITY ASSURANCE LEAD, TEST DESIGN ENGINEER INNOVATION/PROBLEM IDENTIFICATION AND RESOLUTION/TEAM LEADERSHIP Offering extensive expertise in strategic quality ownership and tactical testing execution. Innovative and highly adaptable professional with over 18 years experience as a Senior Test Manager for Microsofts Windows Core Operation Systems Development Team leading software testing best practices, software test automation management; test planning, execution and reporting methodologies that instill accountability and align people, process and technology with business priorities. Resourceful hardware-focused problem solver recognized for facilitating the creation of test plans, conditions and test cases that support the project cycle and correct use of software systems applications. Extended skills include program management and partnership development. Proven ability to build and lead both onsite and offshore project teams and resources in the delivery of customer service excellence. Skilled in utilizing both black box and white box testing to validate datasets and verify process flow in complex multi-step projects. Collaborative and interactive manager accomplished in development of consensus, motivation and confidence with internal/external teams, peers and senior management in large and often ambiguous environments. Acknowledged for proactive ability and tenacity to get things done, regarded as organization go-to person. Software Quality Assurance and Control Risk Assessment and Gap Analysis Software Testing Procedures and Theories Hardware and Laptop Integration Time, Cost and Resource Management OEM Relationship Management

EDUCATION AND TECHNICAL COMPETENCIES EDUCATION Bachelor of Science - Electrical Engineering [EE] University of Alabama TECHNICAL COMPETENCIES SOFTWARE Expert with Microsoft family deployed software: Windows Products

[Client to Server], Complete Office SuiteWeb App deployment, Project, SharePoint Workspace, Visio, Visual Studio, SQL/Product Studio, Windows Kernel Debugger. SOFTWARE TEST TOOLS Developed, managed, deployed, utilized complex test tools following Agile development processes for test automation and reporting. WIRELESS Driver support for: Bluetooth Windows, Wireless CDMA and 802.11 PCCARD/CardBus/ExpressCard. OPERATING SYSTEMS Windows 8, Windows 7, Vista [core areas] ACPI, Plug&Play, Device Arbitration, Power Management, Driver Support. PROFESSSIONAL HIGHLIGHTS QUALITY ASSURANCE AND TEST MANAGEMENT - 18 year span at Microsoft devoted to hardware support of Windows technologies. Titles included: Lead Support Engineer, Test Engineer, Test Lead, Test Manager, Group Test Manager, Program Manager and Area Lead of Technologies. - Designed and executed large scale, customer-focused VP directive projects for the Windows Development Group including off-site partern test labs for OEMs, ODMs, IHVs and ISVs still in current use. - Led Windows Debugging Test Team with root cause PC issues and technologies including gaming and telephony industries. Collaborated with mobile team to assist with debugging handsets. Team knowledge utilized on reference boards for ongoing OEM device development. - Configured test tools for worldwide test developers and partners. Impacted improvement of Windows OS primarily Windows Core Kernel Debugger. - Closed issues on 90%+ of Senior Executive machines and acted as primary solution provider for Senior Executives including Bill Gates and Steve Ballmer, supporting VP issues from Windows 95 through Windows 7. - Developed Laptop Plug&Play [Windows 95 to Windows XP]. Owned labs of 100+ OEM laptops working with top OEMs, root cause issues, produced fixes with developers. BUDGET OVERSIGHT - Governed minimum budgets of $30k as project team lead. - Oversaw $1.2M budget while leading the ACPI Test Team. TRAINING AND TEAM DEVELOPMENT

- Launched new quality teams from the ground up [hiring, implementation, process control] while providing data for release management and all PM stakeholders to improve daily project decision making. - Directed recruitment and retention of supervisors and staff of up to 40 FTE and 15+ CSGS while managing the Windows Core Test Teams ACPI/Plug&Pay, Bluetooth, Secure Digital, SQL Test Tools team, Debugger Team. - Formed and implemented off-site OS technical and event staff requirements for small to large events [PlugFests, MGX, VP events, OEM & IHV]. WRITING AND DOCUMENTATION - Selected for key test methodologies and feature items [Bluetooth, SD, Cardbus/PCCARD, ACPI, laptops]. - Wrote test plans, knowledge base articles and technical documentation for PCMCIA/PCCARD/Cardbus publications. - Top technical area lead and mentor on 3rd party networks and no boot hot issues. Document writer for knowledge based articles published to web as Microsoft whitepaper support for Windows 3.11. CAREER CHRONOLOGY MICROSOFT CORPORATION - 1999 2011 Project Lead and Manager WINDOWS DEBUGGER AND VERIFIER TEAM, 2008 2011 Project Lead and Manager OFF-SITE OEM AUTOMATION TEST LAB, 2006 2008 Project Lead and Manager WINDOWS DEFECT PREVENTION TEAM, 2005 2006 Group Test Manager, ACPI Test Team WINDOWS CORE TEST TEAM, 2003 2005 Group Test Manager, SD & Bluetooth WINDOWS CORE TEST TEAM, 2002 2003 Test Manager, Core Laptop Test WINDOWS CORE TEST TEAM, 1999 2002 Previous experience includes Computer Sales and Install of IBM PCs and business ownership of Computer Sales, Upgrades and Maintenance services in the Tampa, FL area. HONORS & AWARDS Numerous Microsoft Gold Star performance awards Windows Vista/Longhorn Server Hero Award[s] Recipient of executive recognition for exemplary customer service during Windows 2000 project

University of Alabama Capstone Electrical Engineering Society Award