LETICIA SANTARELLI Egg Harbor Township, NJ 08234 609-377-0285 ls15e4d00@westpost.

net * Business Development * * Operations *

Highly effective communicator and team leader, with proven ability to build long term relationships with internal and external customers, by establishing a high level of confidence and trust.

Core Leadership Qualifications Team Building / Leadership - Major Account Management - P&L Budgeting/Cost Cont rol Staff Training & Development - Operations Management - New Business Development Business Planning - Market Penetration Strategies - Consultative Selling Strateg ies Account Development/Retention - Risk Management - Project Management

Experience Director Business Services Gurus2go, LLC EHT, NJ 2006-Present National Corporate IT Services *Gurus2go serves more than 200 corporate clients by providing IT services on sit e and remotely Turned around operational productivity within 5 months; improved operation profi t through quality assurance and increased agent productivity *Aggressively identified and pursued new business opportunities *Responsible for data base of over 6000 subcontracted technicians, nationwide *Remotely Hired, supervised and cross-trained 14 call center agents and one assi stant supervisor. *Define and initiate projects, and assign Project Managers to manage cost, sched ule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program *Boosted customer retention to 96% through the creation and implementation of co mprehensive systems and reengineering operational procedures onsite and internal ly

Owner / President SI Interiors, Ventnor NJ 2000-2005 Kitchen and Bath Design Firm *Founded a successful design firm with total operational responsibility *Entrepreneur and Small Business Operator with successful track record in the ar eas of administrative management, creative sales techniques, customer relations,

and innovative marketing *Coordinate and establish the development of policies, procedures and standards consistent with providing optimum service *Hire, train, and supervise the work performance of 4 employees and multiple sub contractors *Work with state and local building officials to secure necessary permit and var iance obligations *Analyze each client's goals and objectives, personal budgets and future project ions in order to develop a customized, effective project plan President/Owner LaBella Cucina, Egg Harbor Township, NJ 1995-2000 Restaurant/Cafe *Established 25 year old family restaurant *Oversaw the daily operations of family restaurant including the supervision of 18-25 restaurant personnel *Reversed negative profitability trends and Increased net sales by 210% in first 3 years of ownership *Reduced employee turnover from 80% to 20% by conducting weekly meetings with fo od service workers, Implemented employee incentive programs to improve employee motivation, increase sales and retain employees Additional Experience: Casino Hotel F&B Management 13 years, Atlantic City, NJ A/P - A/R Chartwells, Richard Stockton College of NJ Land Development and Construction/General Contractor Marcos School of Business 2001 - 2002 Microsoft Office User Specialist