BRUCE BEITZER 1736 Piccadilly Circle Allentown, PA 18103 Cell: 610-217-2628 Home: 610-791-2683 bw.beitzer@gmail.

com PROFILE: Results-driven manager with 20+ years experience in the financial servi ces industry. Skilled in all facets of the industry including customer service, credit, collections, payroll, and workforce management. Consistently obtained hi gh performance through leadership and cohesive team building. Thirteen years exp erience in a high volume call center. PROFESSIONAL EXPERIENCE: Chrysler Financial Services, Chalfont, PA 1997-2010 WORKFORCE MANAGER 2007-2010 Responsible for monitoring and analyzing workforce, payroll and business data to maximize staffing and system efficiencies and productivity for a staff of 450 e mployees. Created a unique set of rotating schedules for collection agents which reduced ove rall head count by eliminating the need for separate day and night shifts. Saved over $100,000 in payroll costs over a 12-month period through a proactive se ries of audits, reports, and follow-ups. Attained technical proficiency in Ceridian Attendance Tracking and Aspect Workforc e Management system. ZONE COLLECTIONS MANAGER 2003-2007 Responsible for managing a portfolio of 3,500 past due automobile-secured loan a ccounts. Developed strategies to mitigate losses while coaching and managing sup ervisors and agents. Managed a group of 27 people, including three supervisors. Saved an estimated $500,000 over a 12-month period by reducing repossessions throu gh frequent and early account reviews. Reduced costs by managing a collection unit that achieved the lowest delinquency p ercentage for 2 consecutive years. Motivated employees by providing consistent coaching and feedback, recognizing acc omplishments, and encouraging independent decision making. TEAM LEADER 1997-2003 Met or exceeded established goals by coaching, developing, and motivating a team of six to nine agents. Held team leader positions in collections and titling. Reduced title deficiency by over 50% in an 8 month period by coaching agents in ti me management and process improvements. Increased productivity 20% by creating a state specific title perfection reference guide, enabling agents to perfect more titles per hour. Developed more than ten collections agents who were promoted to team leader positi ons or beyond. Recognized by management to receive team leader excellence awards on several occas ions. Chrysler First Business Credit Corp., Allentown, PA 1994-1997 CREDIT ANALYST/FORECLOSURE ANALYST 1994-1997 Responsible for maximizing revenues on a portfolio of real estate secured busine ss loans. Completed a project to resolve a backlog of matured balloon accounts six months ah ead of schedule, resulting in higher interest and fee revenue. Implemented a competitive process for outside attorneys, which saved expenses by r educing the average foreclosure period by two months. EDUCATION: Master of Business Administration Concentration in Finance DeSales University, Center Valley, PA

Bachelor of Science Business and Management University of Maryland, College Park, MD