Patricia Rodriguez 4408 Deeboyar , Lakewood, CA 90712 Home: 818 314-4490 - pr15f4412@westpost.

net Career Overview Administrator with over thirty years experience in Insurance Industry. Demonstra ted ability to provide exceptional support and service for a broad-range of staf f and clients. Skill Highlights * 25+ years experience in a fast-paced, deadline-driven environment * Energetic and organized * Self-starter with professional manner * Employee motivation * Employee training and development * Filing and data archiving * Insurance eligibility verification * 10-Key proficient * Microsoft Office, Excel, PowerPoint Core Accomplishments Operations * Collaborated with Commercial Lines supervisor/Small Business Accounts to ensur e smooth work flow and efficient organization operations. * Accountable for all operations of busy office, including employee hiring and t raining to ensure continued quality of customer service. * Developed and implemented effective tracking system to control and accelerate paperwork processing Professional Experience Account Representative April 2008 to March 2009 Elkins Jones Insurance Agency - Los Angeles, CA Assistant to Commercial Lines Supervisor/Small Business Accounts. Processed rene wal, including marketing issuing certificates of insurance, processed policy end orsements. Account Representative

June 2003 to June 2007 CAN Insurance Agency - Burbank, CA Handled all marketing for renewal book of business, endorsements, audits, certif icates and invoicing for Commercial Lines agency. Including General Liability, W orkers Compensation, Directors and Officers Liability, Bonds, Auto and Property . Kept a 94% retention Office Supervisor July 1997 to June 2003 White Oak Insurance Agency - Chatsworth, CA Direct Assistant to the Owner/Producer. Handled all renewal submissions for quot ing, presented proposals to clients issued binders, certificates, audits. Superv ised and trained administrative staff of eight. Office Manager January 1991 to July 1997 Farmers Insurance Companies - Van Nuys, CA Handled all Personal Lines and Commercial Lines renewals, endorsements, and new business. Executive Account Assistant January 1990 to January 1991 BMF Marketing Insurance Services - Van Nuys, CA New and Renewal business, submitting applications to various markets and prepara tion of proposals. Serviced all accounts, responsible for account and collection functions, issued certificates, and processed endorsements. Assistant to Underwriter May 1984 to December 1989 PENCO/Coroon and Black - No. Hollywood, CA Underwriting and screening new and renewal business submissions for brokers nati onwide. Endorsements, certificates, invoicing and audits., Insurance Loan Clerk July 1969 to May 1984 Prudential Insurance Company of America - Woodland Hills, CA Worked in the Life Insurance Loan Accounting Division, keeping loan payment reco rds, auditing, month end and year end reporting, processing policy cash surrende rs. Education

San Fernando High School 1964 San Fernando, CA, United States Keywords Outstanding customer service ability, excellent phone skills, detail oriented, g ood follow through, excellent work ethic and attendance , a team player. P/C lic ense #0796251