CHIEF OPERATING OFFICER PROFILE High-capacity general management experience as a Change Agent, Product Champion, Process Advocate and

Team Mentor in overall business operations, start-up initi atives, investment strategies and business planning to compete in rapid-growth s etting and global marketplaces. Widely recognized for driving operational effici encies and business growth with leading-edge technology resources in client-focu sed, multinational environments. * Results-driven business growth driver and cross-discipline decision-maker in g enerating detailed new business proposals, building new operations and continual ly improving existing organizations * Highly skilled in start-up operations encompassing market trend review, budget planning, business strategy development, multi-project management and ongoing o perational implementation. * Expertise in creatively applying and integrating technologies with customer ex perience and service/ production operations. * Innovative design and implementation of successful product/service introductio n strategies, as well as high-impact solutions and profit-building, take-to-mark et plans. * Effective hiring, management, deployment and development of top-notch talent a t staff and field levels. * Well-established financial management, analysis and modeling skills and experi ence. * Self-motivated to drive organizational expansion, achieve top performance, pen etrate competitive global markets, maintain peak quality service and meet aggres sive business objectives. * Multi-tasking talents in C-suite relationship building, team leadership, organ ization, needs analysis, process improvements and attention to detail in time-se nsitive situations. * Solid background in direct marketing, electronic marketing, targeting strategy , marketing database formation and direct mail production services, as well as i nvestment research, travel and executive relocation services. AREAS OF EXPERTISE Strategic Business Unit/Operations * Customer/Technology Integration * Voice of Customer * Alliance Development * Strategic Planning/Forecasting * Business Fore casting * Enterprise Troubleshooting * Organizational Streamlining * Continuous Process Reengineering * Customer Loyalty * Account Retention * New Business Deve lopment * Territory Development * Channel Management * Contract Negotiations * E ntrepreneur EMPLOYMENT & ACCOMPLISHMENTS Step Direct Services Mass Communications, Ashland, MA 2003 Present President Started and grew this full-service direct marketing services provider of a wide range of products, such as strategic marketing design, graphic design, email mar keting services and related offerings. Coordinated P&L, budgeting, strategic for ecasting, business planning, customer service, cost controls and quality assuran ce. * Succeeded in expanding this business from $3 million to $4.5 million before th e 2007 market turndown, while also reducing costs by over 30%. * Closed major deals with such market leaders as Tufts Medical Center, Monster.c om, Dunkin Donuts, Boston Museum of Science, Philips Medical Systems, Legal Seaf

ood, Sears, United Way and others. * Established a strong sales distribution channel composed of industry professio nals, including ad agencies, printers, bulk email services and e-marketing servi ce providers. * Developed and instituted an integrated customer & job management system to ach ieve consistent service, automate production scheduling and ensure repeat busine ss. Spier Momentum Vision Fund, Newton, MA 2000 2002 Partner/Investment Officer Founded the Spier Momentum Vision Fund as a multi-million dollar private investm ent hedge fund that utilized a proprietary model to handle short-term trading of public securities and exploit exceptional profit opportunities. Regularly condu cted extensive research analysis and executed all trades. * Created and launched a unique and scientifically documented investment system, supported by the Spier Momentum Vision Newsletter. * Personally raised $3 million in investment capital from partners after demonst rating a 60% ROI on own investment capital. * Avoided material losses after 9/11 due to the intrinsic discipline of the inve stment system. Mobility Services International, Newburyport, MA 1996 2000 COO/Principal In charge of directing all business operations for this $35 million provider of executive relocation services. Recruited and managed staff at locations in the U S, UK and Far East. Key participant with 2 partners in driving dramatic business growth. * Improved profit levels by 800% over 4 years and reduced costs by 21%. * Designed and introduced a $1 million integrated, browser-based system to conso lidate all IT/IS functions with user functionality. * Expanded key account activity by up to 40% with better practices and tools; cl ients included Goldman Sachs, McKinsey Consulting, Chase Bank, AIG, Reebok, SunT rust Bank, Goodyear and other industry leaders. * Positioned this company for a high-multiple sale into a spin-off of Deloitte. Aegis Systems, Boston, MA 1992 1996 COO/Principal Responsible for overseeing mission-critical operations, including sales, hotel r elations, deal negotiations, user support and software/PC licensing, for this ho tel in-room technology leader. Active member of the Board of Directors tasked wi th investor relations and business planning. * Played a key role in raising over $2 million in investment funding from ventur e capitalists. * Negotiated the only rental use software license for MS Windows and Office, as well as a subsidized lease arrangement with Hewlett-Packard. * Helped close chain-wide product placement agreements with Hilton and Sheraton Hotels. PREVIOUS BACKGROUND * Held top executive positions with companies that provide direct marketing, IT services and strategic planning to the global travel industry. * Instrumental in driving dramatic growth into highly competitive marketplaces a nd rolling out innovative enterprise solutions to continually improve and integr ate a variety of key offerings and operating systems. * Established, staffed and managed regional operational centers in Europe, Asia and the Middle East. * Consistently recognized as a important contributor to overall corporate profit ability, operational streamlining, optimal customer satisfaction and infrastruct ure development.

* Gained hands-on knowledge of marketing resources, operating strategies, sales forecasting, global cost databases, product development and technology integrati on. EDUCATION Boston University, Boston, MA B.S. Degree in Urban Studies