LOAN LE Phone: 510-418-7377 Email: ll17b3e56@westpost.net 320 West 38th Street Apt.

604 New York, New York 10018 PROFILE_________________________________________________________________________ __________________ Professional manager with over 10 years of human relations experience. Design & develop innovated HR initiatives to streamline processes and capitalize on orga nizational growth opportunities. Strong management coaching skills, influence, communication, and staff retention strategies. Creative thinker, problem solver, and decision maker who effectively balances the needs of employees with the mis sion of the company EXPERIENCE______________________________________________________________________ _______________ BANK OF AMERICA, New York, NY Vice President, Banking Center Manager II 06/2 006 - Present * Manage portfolio of over 7000 households and $105 million by implement aggress ive sales strategy focusing on deposit balances and new and existing primary rel ationships * Act as a model store for executive visit as well as spear head process efficie ncy programs and prioritize organization demands to facilitate change initiative s while recommending resolution and support to challenging issues/employees * Promote over 25 associates by developing strong relationships with senior exec utives, market management teams, and HR leadership by identifying and delivering development curriculum /training programs resulting in associate satisfaction s core of 94% * Lead and develop the end to end process for talent acquisition, succession pla nning, and retention strategy by creating candidate/employee experience through on-boarding, 30-60-90 day feedback, performance management, and quality IDP *Recruit and Interview over 60 prospects by proactively partnering and identifyi ng staffing needs with HR personnel and management teams to quickly restore stor e turnover *Platinum Award winner 2010, Award of Excellence winner 2007 JPMORGAN CHASE, New York, NY (Formerly WaMu) Assistant Vice President, Financial Center Manager 06/2005 - 06/2006 * Lead team to an increase of 10% SPPY through aggressive sales and marketing st rategy by leveraging competition position and complex relationship of the market area, customers, and competitors * Increase sales ratio per employee from 3.0 to 6.4 by successfully managing rel ationships with executives and business partners to maximize cross sell opportun ities while initiating objectives of the company to enhance customer/associate s atisfaction and retention * Reduce losses achieving 94% below plan by facilitating management training cla sses and consistently following up to ensure accountability while reducing overa ll cost efficiency of the banking center * Coach associates in career development through continued succession planning, on the spot recognition, ongoing feedback, and responding to individual performa nce assessments timely and regularly WELLS FARGO BANK, San Francisco Bay Area, CA Assistant Vice President, Market Su pport Consultant 11/1996 - 08/2004 * Deliver train the trainer classes and facilitate internal benchmarking and aca demic review to maintain competitive advantage in world class talent and associa te retention; Support diversity training initiatives and employee development/be nefits programs * Consult and coach on training solutions to improve organizational effectivenes s focusing on the core values of the company by evaluating current performance o bjectives/methods to identifying possible skill gaps and development needs

* Effectively facilitate 4 organizational development programs to support compan y initiatives in the design, preparation and training of all professional leader ship and management curriculum for 40 banking center locations * Enthusiastically cultivate and maintain successful working partnerships with e xecutives and partners to align banking center teams to corporate strategy and i mprove efficiencies to ensure optimal performance in sales productivity, employe e retention, and regulatory compliance * Conduct internal compliance audits for 20 locations evaluating the adequacy of controls and adherence to existing policies and procedures by analyzing and int erpret various trends in banking centers to identify key areas of improvement in risk management, loss prevention *Develop a customer service initiative that was adopted by the region team 2003, Winner of -Service Starts with Me Award- 2004 EDUCATION & LEADERSHIP TRAINING_________________________________________________ _____________ * Master of Six Sigma Certification, Villanova University, 2006 * Bachelor of Science: Business Administration & Marketing, California State Uni versity Hayward, 2004 * Bank of America: Leadership Fundamentals * WaMu: Myers Briggs Recognizing Personalities * Wells Fargo Bank: Behavioral Interviewing, Practical Leadership, Setting the S tage for People Management, Managing for Premier Performance, Click 2 Staff Effi ciency Optimization, Sexual Harassment Training, Franklin Covey Time Management AFFILIATIONS & INVOLVMENT_______________________________________________________ _____________ * Bank of America Community Volunteers in conjunction with NY Cares * Bank of America Disability Affinity Group * Bank of America Leadership Education Advocacy Development Group * Boys & Girls Club America - SMART Girls program (Skills Mastery and Resistance Training) * Banking On Our Future - Operation Hope: Financial Literacy Education to grades K-12 * Imentor: NYC based mentoring program focused on underserved high school commun ities