Sie sind auf Seite 1von 3

Peter M.

Hinton 14983 Verbena Street Thornton, CO 80602

ph17b5b2a@westpost.net Cell: 720-626-3878

Dedicated operations manager with 19+ years of experience in airline operations, exceeding performance goals, while developing a positive work environment for a large work force. Respected builder and leader of customer-focused teams; instill a shared, enthus iastic commitment to customer service as a key driver of company goal attainment . Lead by example and ensure the execution of all safety, security, quality and operations policies. Areas of Expertise Customer Service Management Complaint Resolution Officer Ground Security Coordinator Human Resource Management Operations Management Facilitation and Presentations Teambuilding & Training Cost-Reduction Strategies Revenue Generation Strategies Professional Experience Delta Air Lines 1994-2011 Station Manager, Successfully consolidated Northwest and Deltas Air Lines large work force, techn ology, facility, and equipment in two different locations, Madison, WI and Denve r, CO. Designed a new open area work space, incorporating improved work and communicati on flow for all personnel. Reduced lease space by 75%, saving more than $500,000 annually. Negotiated with Airport Authority and other Airlines, the most sought after airl ine presence in the airport terminal nearest checkpoint security, ticket counter , anchor restaurants, and gate area. Collaborated with the Airport Authority to procure federal funding for $38 milli on ramp expansion resulting in the safe movement of aircraft, reducing out to of f time, and indirectly increasing airline revenue and reduced cost. Authored and lead an Airline Consortium which for the first time, provided a pla tform for all airline managers at the airport to formalize airport concerns and issues. Established departmental goals and policies, achieving above goal performance fo r Corporate initiatives. Managed multiple departments, leading 194 union and non-union employees, establi shing a culture of support and inspiration, while reaching common goals and achi evements. Managed several vendor contracts and performance by establishing performance ini tiatives and penalties.

Developed and oversaw a proactive equipment maintenance program to keep all 100+ motorized equipment operating safely, clean, and effective. Exceeded departmental budget expectations for more than 20 years while seeking r evenue and reduced cost initiatives. Represented the Airline, as Company spokesperson, on local Television and Radio during high profile airline news events. Participated in State Legislative Hearings regarding financial support for airli nes. Facilitated and presented a forum at Regional Sales Conferences, regarding the s ynergy between Airport Operations and Sales. Facilitated Safety Involvement Teams, creating an improved sense of well being a nd safety in the work place. Established Employee Involvement Teams in areas employees find most important, s uch as work schedules, safety, and operational policy improvements. Defended the Corporation in State Unemployment Hearings, involving terminations. Produced and Presented departmental performance reviews utilizing Excel, Word, a nd Power Point presentations. Conducted semi-annual, and annual performance reviews for 6 subordinate managers .

Northwest Airlines 1992-1994 Human Resource Representative Interviewed, hired, trained, and fired candidates with varied skills, from mecha nics, customer service agents, flight attendants, cleaners, clerks, and managers . Responsible for the recruiting, hiring, and training 455 candidates in one year, as a Regional Representative. Facilitated employee 360 degree feedback sessions for their managers. Developed corporate interview questions from job descriptions, work experience, and employee feedback. Investigated EEO complaints. Enforced a Zero Tolerance policy against race discrimination. Provided Family Assistance and guidance under the FMLA for staff members. Provided personal assistance to immediate family members involving the youthful loss of fellow employees. Drafted and conducted Performance Improvement Plans for managers displaying lack luster performance.

Education and Training University of Mary Bismarck, ND 1999 Master of Management University of St. Thomas St. Paul, MN 1992 Bachelor of Arts General Business

Das könnte Ihnen auch gefallen