JERMAYNE L. HOUSTON 1333 E.168th Place | South Holland, IL 60473 | (773) 497-7076 | jh17b9482@westpo st.

net Objective To obtain a responsible position, which will utilize my knowledge and training i n sales, marketing, management and leadership skills, within a successful organi zation offering advancement opportunities. Career Highlights / Qualifications 28 plus years experience in Sales, Marketing, Customer Service and Management / Strong verbal, written and communication skills / Microsoft Word, Excel and Powe rPoint Proficient / Excellent Customer Service skills /Self motivated / Exceptio nal analytical and problem solving skills, including grasping the Big Picture / Complete understanding of the team concept. Tenacious and flexible in high press ure work scenarios / Positive and flexible attitude, and always willing to go Ab ove and Beyond Recipient of the 2010 Location Manager of the Year Award, Multi-r ecipient of the Sales Supervisor Award, Division Manager Award, Regional Manager and Outstanding Achievement Award / Recipient of Academy Pacifics Ring of Honor Award / Reliable Adjustment Bureau Employee of the Year Award 1987 / Spokespers on for United Airlines Adopt a School Program Experience 2008 2011 Service Corporation International Chicago, IL Sales Manager (Oakland Memory Lanes Cemetery 2008-2010) Location Manager (Kenny Brothers & Hennessy-Nowak Funeral Homes) Provide compassionate service to families during the difficult times of their li ves. Implement and execute strategies to insure monthly sales quotas and new her itage. Monitor and approve payroll. Initiate all hiring firing procedures. Provi de and monitor continued education. Cost control act as owner by proxy. 2005 2009 Leak and Sons Funeral Home Chicago, IL Evening Manager Act as liaison between funeral home and family. Handle high volume incoming call s. Perform a variety of task during funeral services and provide well-organized and appropriate service to console grieving family and friends. Assist in funera l preparation including but not limited to greeting, directing and escorting fam ilies. Prepare chapels layouts and provide transportation for our families if ne eded. 2001 2006 Oak Woods Cemetery Chicago, IL Account Executive / Family Service Counselor Establish a strong business relationship within the community and with our clien t families. Conduct sales presentations. Act as a resource for estate planning. Generate sales leads by professionally servicing at-need families, networking, a nd interacting with community leaders. Ensure compliance federal, state and loca l regulations. Prepare accurate documentation regarding daily and weekly sales activity. 1996 2001 Howard Johnson Hotel Resorts Reseda, CA Assistant General Manager / Night Auditor Implement new policies and procedures. Monitor establishment sale and service ob jectives. Assist in the hiring and training process. Responsible for nightly bal ancing of accounts receivables and payables. Secure existing and new customer an d corporate accounts. Assist in the development of sales and service strategies. 1990 1999 United Airlines El Se

gundo, CA Customer Service Representative / Air Freight Sales Provide excellent customer service. Key contact for travel agents globally, hand ling special service request and approvals. Served as a liaison between computer technicians and customers regarding implementation of Apollo (Travel Reservatio ns System). Secured aircraft space for freight forwarders and manufacturers. Assisted in the training of new employees. Education 2010 Dignity University Houston, TX Associate Sales Manager Location Manager Certification 1999 Ricoh University Tustin, CA Analog and Digital Office Connectivity and Professional Selling Skills Certifica tion 1986 Xerox Woodland Hills, CA Professional Selling Skills 1 & 2 1982 Academy Pacific Business and Travel College Hollywood, CA Transportation Management and Sales Diploma 1981 Loop Junior College Chicago, IL AA Business Management

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