Craig Willett 316-708-2501 * cw17b94d2@westpost.

net Objective Established Human Resource and Customer Service Person with 6+ years of experien ce in recruiting, interviewing, hiring, inspections, cafeteria plans, benefits, job design and compensation, and company compliance seeking a career company where my skills and education can help the company grow profitably. Skills Worked within labor laws, regulatory agencies and knowledge of HIPAA,FDCPA, FCR A, FMLA, OSHA, EEO and ADA. Inspections Intuit and Quickbooks Payroll processing Extensive record keeping and organizational design Proficient in Microsoft Office applications including Powerpoint and Publisher A/P and A/R experience Confidentiality Business-to-Business development Six Sigma class in graduate school Community relations and involvement Conflict resolution training Experience 2008 - 2011 Mid Continent Credit Services Account Executive; Business Developmen t Manager Hospital and large Medical Group office contact program Business-to-Business contacts New business development Client relationship management through ongoing contact program including monthl y person-to-person contact Debtor Investigations; debtor collection programs 2004 - 2008 GMC Mortgage, LLC Human Resource Manager; Office Manager Compliance officer for the company including labor laws, FMLA, and financial co mpliance; passed OSBC audit 2006 Maintained enrollment and administration of cafeteria plan through AFLAC includ ing FSA/HSA, life, and disability Developed company compensation plan for employees and loan officers Conducted employee interviews for all company positions Developed Performance Review Appraisals for loan originators and employees Expanded the company from 4 loan originators to 13 through a developed recruiti ng program Organizational Design and Job Design for employees including impact training to reduce costs of learning curve Extensive Client Relationship Management experience 50% Loan volume growth each year including maintaining volume in 2007 down mark et Business lead generation and marketing programs for referral sources for loan s ales team Conflict and dispute resolution Directed company teams in goal setting and performance measurements to increase loan volume Financial analysis for residential and commercial properties 2003 - 2004 Terminix Customer Service Manager, Sales Management Inspection of residential and commercial properties Client relationship management

Manage client treatment process 1999 - 2003 Farmers Insurance Services Human Resource Manager; Agency Manager Interviewing, training, and business development for new hires Client relationship management Training new customer service agents Performance Review Appraisals of licensed agents 1995 - 1999 National Bank of Andover Branch Manager Worked in each department within the bank Mortgage processing, consumer loan origination, commercial loan processing Assistant to bank president Education 2011 Friends University Master`s of Arts in Christian Ministry 2002 Baker University Master`s in Business Administration 1999 Friends University Bachelor`s of Science in Human Resources Community Involvement WIBA 2005 - 2008 Andover Chamber of Commerce 1995 - 2000 Board of Directors 1998 - 2000 Greater Andover Days Festival 1995 - 2000 Chairperson 1999 - 2000 Volunteered over 120 hours through the Augusta Arts Council Six Sigma class in graduate school References Sean Hudspeth HR Director - Davis-Moore Auto Group 316-618-2000 Bryan White VP - Rose Hill Bank 316-630-8300 Will King Personal and Business colleague 316-312-2936 Marc Knowles JP Weigand 316-990-3977