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INTEGRATING ORACLE UTILITIES CUSTOMER CARE AND BILLING WITH ORACLE E-BUSINESS SUITE FINANCIAL APPLICATIONS
Prepackaged integrations that seamlessly link Oracle Utilities Customer Care and Billing with the corporate financial functions in Oracle E-Business Suite can help utilities reduce the total cost
KEY BENEFITS
Data available to customer

of application ownership.
The Need to Integrate Mission Critical Business Processes Utilities have a clear need to ensure efficiency through end-to-end business processes. Integrating mission critical applications with corporate financial functions is one way to achieve this efficiency. Integrating Oracle E-Business Suite with Oracle Utilities Customer Care and Billing Many utilities choose Oracles market-leading financial application suite, Oracle E-Business Suite, as the foundation for corporate administrative tasks. They also choose Oracle Utilities Customer Care and Billing to provide robust customer care and billing options that meet both changing regulatory and market conditions as well as the current and emerging needs of residential, commercial, and industrial customers. The prepackaged integration between Oracle E-Business Suite and Oracle Utilities Customer Care and Billing ensures seamless automated flow of financial transactions through their entire life cycle. There is no duplication of effort or unnecessary delay in information distribution. For the vast majority of users, there is no indication that data arrives from outside their primary application or any need for users to make adjustments in their daily work in order to accommodate users of the other application. With the productized integration between Oracle E-Business Suite and Oracle Utilities Customer Care and Billing, users can complete their tasks quickly and efficiently. Lower Cost / Reduced Risk / Upgradeable The integration between Oracle E-Business Suite and Oracle Utilities Customer Care and Billing can help lower risk and the project implementation costs, since there is no longer the need to define requirements, construct designs, then build and test custom code. Instead, the project team only needs to configure the business rules.

service representatives (CSRs) to answer refund questions

Supports transfer of actuals to

the General Ledger (GL) in a timely manner

Productized integration

ensures ongoing vendor responsibility for the update of integration, resulting in lower total cost of ownership
Reduced implementation cost

and risk

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Business Process Flows

Oracle Utilities Customer Care and Billing (CC&B)

Integration

Oracle Financials E-Business Suite (EBS)

Financial Transactions

Summarized GL Data

Transform/Move Data

Accounting Entries
Upload

Journal Entries

AP Refund Requests

Supplier and Invoice Data

Transform/Move Data

Supplier and Invoice Entries Single or 1 Time Suppliers, and Invoices

Process

Updated AP Refund Request

Payment Information

Payment Date, Check No.

Paid Invoice

Paid Invoice

2007 Oracle Corporation Proprietary and Confidential

Integrated Business Process Oracle Utilities Customer Care and Billing to the General Ledger A key focus area for utilities is the accuracy of the General Ledger. Oracle Utilities Customer Care and Billing acts as a subsidiary ledger for billing and payment activities, with the detailed financial transactions then being summarized in accordance with the General Ledger chart of accounts prior to being sent to Oracle E-Business Suite. Once passed through the integration and into the input journal file, the General Ledger processes the data in the same way as it would process any other entry.

General Ledger Business Flow

Oracle Utilities Customer Care and Billing (sub-ledger)

Billing, Payments, Adjustments Financial GL Transactions (FTGL)

Scheduled BPEL Process

Oracle Fusion Middleware

BPEL

Data Translation

Oracle Financials E-Business Suite

Status

Error Handling & User Notification

General Ledger Staging Table

Standard GL Journal Generation Process Approved Journal Entries

2007 Oracle Corporation Proprietary and Confidential

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Integrated Business Process Oracle Utilities Customer Care and Billing to Accounts Payable Processing customer refunds (from deposits, overpayments, and the like) is routine and seamless when utilities integrate Oracle Utilities Customer Care and Billing with Accounts Payable. Refunds or payments to balance an account are initiated from Oracle Utilities Customer Care and Billing, which sends a request for a payment to that party to Accounts Payable through the productized integration. Once completed, Accounts Payable sends the final transaction details to Oracle Utilities Customer Care and Billing so that the information about the payment will be updated on the customers account record. This information will be available to a customer service representative using Oracle Utilities Customer Care and Billing, to assist in a single call resolution. Oracle Utilities Customer Care and Billing will support the segregation of duties between the Accounts Payable, and Revenue Collection functions of the utility.

AP Request Business Flow

Oracle Utilities Customer Care and Billing

Accounts Payable Refund Adjustment

Adjustment / AP Request

Scheduled BPEL Process

Oracle Fusion Middleware

BPEL

Data Translation

Oracle Financials E-Business Suite

AP Invoice / (Supplier) Staging Table(s)

Status

Error Handling & User Notification

Standard AP Invoice Upload Process AP Invoices

2007 Oracle Corporation Proprietary and Confidential

The Oracle Advantage Leveraging Oracle Application Integration Architecture (AIA), the Oracle Utilities Customer Care and Billing integration to Oracle Financials provides everything you need to implement sustainable integrations between Oracle Utilities and Oracle EBusiness Suite. By utilizing best practices and best-in-class Fusion Middleware, Oracle delivers an adaptable end-to-end solution giving you faster time to revenue. The initial release supports Oracle Utilities Customer Care and Billing V2.2 and Oracle E-Business Suite R11.5 and R12.

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Contact Us For more information about Oracle Utilities Customer Care and Billing or Oracle E-business Suite, please visit oracle.com/industries/utilities or call +1.800.ORACLE1 to speak to an Oracle representative.

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