Benefits 90% benefits satisfaction rating by key employees No greater than 5% of top-performing employees resign for benefits related

reasons 85% benefits satisfaction rating among key applicants 90% utilization of benefits by key employees Healthcare Cost Per Employee = Total Cost of Healthcare Total # of Employees Benefits Satisfaction = % of employees satisfied with current benefits Benefits as a % of salary = Annual Benefits Cost Annual Salary Benefit Revenue Ratio = Total Benefit Costs Revenue Average Benefits per Employee Bench Strength Benefit Revenue Ratio Benefits as a percentage of cost Benefits as a Percentage of Salary Employee Satisfaction with Benefits Health Care Cost Per Employee Retirement Program Costs

Compensation 90% compensation satisfaction rating by key employees No greater than 5% of top-performing employees resign for compensation related reasons 85% compensation satisfaction rating among key applicants 20% of compensation for key employees is incentive based for achieving company objectives Compa Ratio = base salary mmid point of salary range X 100 Average Management Pay = total pay & benefits for managers average number of management FTE's for the year % of total compensation tied to performance = total compensationt performanced base compensation X 100 Average Contract Salary Average Management Pay Average Staff Salary Compa Ratio Compensation to Costs Percentage Compensation to Revenue Percentage Contract Staff as a Percentage of Costs Contract Staff as a Percentage of Revenue Management Compensation as a Percentage of Total Compensation Non Variable Compensation People Profit Percentage of Total Compensation Tied to Performance Percentage of Total Remuneration that is Overtime Performance Based Pay per Employee Staff Comepensation as a Percentage of Total Compensation Variable Compensation Workers Compensation Cost per Employee Development: Accession Rate Promotion Rate

Diversity: Adverse Impact Analysis Cost per diversity hire Percent of Disabled Employees Percent of Ethnic Minorities in Top Positions

Percent of Women in Top Positions Percentage of Diversity Goals Met Percentage of Minority and Women Hires Employee Relations: Employee Pulse/Satisfaction Response Time to Requests for HR Help/Information The percentage of employees whose performance improves as a result of HR's efforts

General: Average Length of Service Competency Gaps Between Needed and Actual Capabilities Cost per Unit of HR Service HR to Employee Ratio Management Percentage Percentage of Administrative FTE Percentage of Contract Labor Percentage of employees certified in their field Percentage of Manual FTE Percentage of Professional FTE Percentage of Sales FTE Satisfaction of Applicants Source of HIre Value Index Speed of HR Program Improvement/Obsolescence

Health & EAP: Employee assistance program success rate

HR Management: Average HR Person Costs Cost to Supervise HR Costs per Employee HR expense factor HR Expense Percentage HR Leavers HR Structure Administrators HR Structure Managers HR to employee ratio Human Capital ROI Human Capital Value Added Ill Health Retirements Instability Factor Low performer involuntary separation rates Management Ratio Meets by default New Employee Separation Rate New Employee Voluntary Separation Rate Percentage of HR services shifted to self service or managers Permanent Resignation Rate Permanent Resignation Rate of New Employees Resignation Rate Revenue Factor

Sickness Absence Stability factor Termination Rate Termination Rate of New Employees Usage of HR services (by department or program) Voluntary separation rates Voluntary turnover rates by length of service

Safety: Ergonomic Injury Rate Workers comp severity rate Workers' Compensation Cost per Employee

Staffing: Absence Rate Average Cost per Recruit Back fill capabilities in case of turnover and success planning success Cost per hire Graduate Recruitment Percentage Hiring Manager Satisfaction Low performer involuntary separation rate New Hire Quality Orientation program effictiveness (time to productivity) and satisfaction Percentage of Offers Accepted Promotion Rate Recruiter Effectiveness Recruiting Cost Ratio Recruiting Efficiency Time metric Time to fill Time to Start

Training & Development: Cost per trainee hour FTE Training Factor Internal/External Training Split Overall training costs Percentage of Employees Trained Training cost per session Training Costs per Employee Training Expenditures as a percentage of Employee Service Expenditures Training expenditures as percentage of total personnel services Training Investment Factor