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G E NARO CO B I AN S T RE E T CH I CAG O , IL L I NO IS 7 7 3 . 5 0 1 . 1 0 3 4 G CO B I AN2 3 @ G MAI L . CO M

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SUMMARY: Fast learner and highly competent in all areas of computer network, hardware, protocol, security and systems. Excellent ability to solve problems, analyze situations, gather information and find alternative solutions. Able to provide network diagnostics, maintenance repairs, and troubleshooting. Proficient in set up and network of computer hardware. Great customer service skills with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strong interpersonal and leadership skills, bilingual English/Spanish with ability to translate. COMPUTER SKILLS: Security Technologies: Norton Anti-virus, Symantec Ghost, Security Scanner, McAfee Enterprise Basic knowledge of Routers, Hubs, and network administrative functions Installation, upgrade, configuration of computer hardware and software Troubleshooting and routing configurations of a LAN environment. Operating Systems Windows XP/Vista/7 Microsoft Office 2003/2007/2010 EXPERIENCE: 09/11- Present Walgreens Corporation Northbrook, IL Photo Support Coordinator Identify, troubleshoot and analyze store problems for hardware, software and procedural issues over the phone Ping/telnet into Noritsu, Nexlab and Fuji Printers to perform checklist for corrupt files Provide detail information to escalate issues to any 2L Photo Support Team as require Recover and resend internet orders from GQM/Snapfish.com to stores nationwide Manage and maintain Walgreens Stores records and files Record and document activity through the ticket system Provides stores with the best possible solution 08/11- Present Mount Sinai Hospital (Internship) Chicago, IL Help Desk Supporter Investigate, resolve problems, and provide information about hardware and software used within the hospital Image systems using external drive with Symantec Ghost Imaging software Install software to clients' computers such as Meditech and MicroTrend. Configure, setup and troubleshoot local and network printers Document activity through the ticket system Troubleshoot network connectivity issues 04/11- 10/11 Avis Budget Group Chicago, IL Customer Services Representative Managed customers' database accounts; perform customer verification and process applications and requests Analyzed statistics or other data to determine the level of customer service performance within the work team Responded promptly and answered/determined customer inquiries and complaints Evaluated frequently all information to handle customer satisfaction levels Investigated and resolved service issues and/or vehicle problems 5/07-03/11 Avis Budget Group Chicago, IL Lead Driver Resolved customer complaints by investigating problems, developing solutions, and making recommendations to the management team Conducted final inspections of all Avis and Budget vehicles to ensure readiness for customer rental Tracked and collected data regarding car inventory and availability Transported all vehicles to and from locations 6/09- 09/09 Volunteer Management Team Chicago 2016 Chicago, IL Volunteer Created special projects that attracted people to convince them to vote for 2016 Olympics Greeted and directed visitors to their destination and provided general information Interpreted for non-English speaking participants( English/Spanish) Assisted as an Anti-Doping personnel

EDUCATION: February 2011- Robert Morris University Present Bachelor of Applied Science Degree in Networking August 2010 June 2010

Chicago, IL

Wilbur Wright College Chicago, IL Associates Degree in General Studies w/ major in Computer Science Arturo Velazquez Institute Industrial Maintenance Certification Chicago, IL