Diana Sims 307 Grassy Creek Dr. Wylie, TX 75098 214-908-8332 ds1add08c@westpost.net http://www.linkedin.

com/in/dianasims22 Summary Experienced Operations/Office Manager with excellent client and project manageme nt skills. Outstanding ability to increase profit and productivity while lowing cost and improving customer service. A visionary with the ability to serve a ca talyst for profitable and orderly workforce change. Able to establish rapport an d credibility with diverse groups. Solution-oriented with an eye towards bottomline-results. Client Management Inventory Control and Quality Improvement Execution Based on Strategic Objects Human Resources Manage Cross-functional Teams Leadership Skills Administrative Skills Customer Service, Vendor Partnerships and Negotiations

Professional Experience WorkflowOne Solutions, LLC - Dallas, Texas 2009 - 2011 Regional Operations Manager Implemented new business model for the South West region of the 4th largest prin t and promotional company with over $168 million annual revenue. Facilitate training, education and personnel development of a staff of 40 manag ers in 8 offices. Direct strategic initiatives to achieve new customer service objectives; exceed ing company goals by 25%. Managed and increased revenue by 20%while reducing headcount to meet company gu idelines. WorkflowOne Solutions, LLC - Dallas, Texas 2008 - 2009 Office Manager Worked directly with sales team and clients to increase profit to meet and in s ome instances surpass company quota by 25%. Developed business solutions for new and existing customers. Increasing branch revenue by 10% Identified cost cutting solutions at hospitals by editing and consolidation of forms while meeting state and governmental guidelines. Managed inventory levels, ordering, virtual orders, quoting and sourcing in exc ess of $25 million. Facilitated relocating and restructuring of multiple office locations during fi nancial difficulties, identified customer requirements, transitioned staff, dist ributed work load while fostering a team sprit resulting in a 25% increase in cu stomer service. Developed promotional products procedural flow chart enabling operations staff to successfully manage new and existing customers direct buy and web site busine

ss. Organized and executed company open houses targeting business growth opportunit ies. Recruited high end vendors to exhibit new products. Invited new and existin g customers resulting in new and increased sales. Unique Security, Inc., Richardson, Texas 1996 - 20 07 General Manager Created and standardized business operations for the largest independently owned security company in the State of Texas; providing guard service for government, city and private business. Oversaw700 employees and 26 managers in four different cities. Collaborated with CEO to define strategies for corporate growth resulting in a 35% increase. Facilitated Accounts Payable of $6.5 million across four companies. Combined A ccounts Receivable of $18 million annually. Managed profit & loss management, job cost & payroll alignment and customer ser vice. Set up New Regional Office resulting in a 4 Million increase of revenue Managed all RFQs. Created training manuals for manager positions. Finalized all EEOC, Workers Comp, OSHA report and Texas Workforce Commission Ca ses. Education Longview Community College, Longview Mo Professional Development Executive Level Management program, WorkflowOne corporate office, Dayton, Ohio Numerous human resource and management programs, conferences and seminars, e.g., human resources, business development, mediation and negotiation, and account m anagement.