RAFAELA PAGAN

OVERVIEW: I am a self motivated and dedicated individual with strong work ethics and many years of experience. I am seeking an Executive Administrative Assistant positio n with an innovative company that promotes growth and rewards hard work with the goal of enhancing my personal and professional career while utilizing my knowle dge, skills and experience with increasing and challenging responsibilities. PROFILE: Organized, hardworking, level-headed and competent professional. Capable at mul ti-tasking, as well as working effectively under pressure and time constraints. Areas of expertise: Expense Reports Arranging travel Meeting Planning and Coordination Sales / Marketing Presentations P&C Insurance Claims Assistance Benefits Coordination Billing and Collections Personnel Liaison Worker's Compensation Proofreading Customer Service SKILLS: Bilingual - English/Spanish fluent (speak, read & write) Type 80+ AWPM Familiar with all office equipment (fax, copiers, binding machine) 10-key by touch Dictaphone transcription Excaliber Basic (Accounting Program) Visio 2003 & 2007, Paint Shop Pro 7 PFS Write Microsoft Office 2007 & 2010 - Word, Excel, Outlook, Power Point Punch List (Construction Program) Concur Expense Reporting ReQlogic Supply Ordering System WebEx Conferencing (Audio & Presentations) Avaya Enhanced Conferencing Salesforce.com PROFESSIONAL EXPERIENCE: Inmar Corporate (Executive Assistant) 4/2011 to present Promoted to executive assistant supporting the Chief Marketing Officer and EVP S trategy and Great Teams! in the corporate offices. In this new role, my adminis trative duties consisted of completing and submitting their expense reports, arr ange travel as needed, coordinate and schedule meetings and/or conference calls utilizing WebEx as necessary. Monitor calendars closely to prevent double booki ngs when setting appointments through Outlook. Sales Operations (Sales Assistant) 1/2011 to 4/2011 I was offered the sales assistant role in the manufacturer sales operations depa rtment. In this role, I supported four (4) Directors of the Sales Leadership Te am with administrative duties such as completing and submitting their expense re ports, arranging travel as needed, coordinated meetings and/or conference calls utilizing WebEx as necessary and/or Avaya Enhanced Conferencing. Served as back -up to the sales specialist when under time constraint to print and bind present ation books for the sales team for off-site client/prospect meetings. I also se

rved as back-up for the receptionist during her break times on assigned rotation . RAFAELA PAGAN Page 2 Reverse Logistics (Sr. Secretary) 5/2003 to 1/2011 I was the Assistant to the Executive Vice President Strategic Accounts as well a s support to the Group Vice President; Vice President Retail Client Development; Vice President Business Development; and administrative support to the VP Clien t Services; Client Services department and the sales executives of all groups no ted. (17 total sales execs) Reverse Logistics (Sr. Secretary) 5/2000 to 3/2003 My career at Inmar started with supporting the Director of Sales & Marketing (at that time) and his sales executives with PowerPoint sales presentations. I pro ofread, printed and bound the presentations for internal and/or external client/ prospect meetings. Answered and directed calls to the appropriate party for the Director and the sales executives. Maintained and updated the Reverse Logistics client list as necessary, as well as the sales executives and client services r epresentatives lists with their assigned accounts. I assisted the client services department with preparing and mailing letters to the vendor community on behalf of our client advising them of their new 3PL comp any. Sometimes these consisted of 1,000+ letters. These were done in Word by u tilizing mail merge. Assist Executive VP, Strategic Accounts with administrative tasks including mana ging schedules, calendar, and phone/email; coordinating schedules. Input time a nd approve time cards for his direct reports as well as for the other managers d irect reports Prepare sales presentation books (PowerPoint) proofreading, printing and bindin g when applicable Maintain calendars & contacts information in Outlook program for all of the grou ps listed above Set up meetings on Microsoft Outlook and WebEx Set up conference calls and book conference room(s) Weekly and End of Month reports; expense reports and credit card reconciliation; hotel reservations Conference/Trade Shows (payment and set-up material processing) Office Supplies Manager (including business cards and Marketing data) Maintain company external website; process mail (including mass merge mailings); Receptionist back up Prepare material for Top-to-Top Review meetings for clients under the direction of the Exec. VP Strategic Accounts, VP of Client Development and sales executive s Prepare and maintain folders for new clients & prospects; correspondence, memos, letters, and spreadsheets, includes proofreading all materials and editing wher e necessary Edit clients logos for processing through AS-400 for invoicing utilizing Paint S hop Pro 7 City of Lexington - City Managers Office, Lexington, NC 9/1998 to 4/2000 Secretary / Receptionist - Office support at City Managers and Mayors office Assisted City Clerk - proofread City Council meetings agenda & minutes City Clerks substitute in her absence at City Council bi-monthly meetings Recor ded and transcribed meetings notes Prepared meeting agenda packets for mailing; Mail processing Misc. correspondence and/or faxed communications

Brinkley, Walser Law Firm, Lexington, NC 2/1998 to 6/1998 Legal Assistant / Secretary - Medical Malpractice Attorney Dictaphone transcription Typed answers to Complaints, Interrogatories, Requests for Production of documen ts as dictated Prepared & copied for mailing being careful to attach all required Court Motion cover sheets, etc. Receptionist Back Up RAFAELA PAGAN Page 3 Lexington Area Chamber of Commerce, Lexington, NC 10/1997 to 2/1998 Credit Bureau Manager Entered and kept track of accounts placed into collections Ordered credit reports as requested by members of the Chamber Posted payments Nightly & Monthly collection reports Entered deposits Receptionist Back up Assembled and mailed relocation packages Assisted Director with assembling materials for special events mailings, etc. Florida League of Cities, Inc., Orlando, FL 9/1994 to 6/1997 Executive Secretary to Director of Public Risk Services (11/1995 to 6/1997) Served as Personnel Liaison & Trustee Relations Coordinator Typed letters, memos, meeting setup & conference room availability Personnel responsibilities (for approximately 70 employees) included coordinatin g employee benefits, job postings & media advertising Typed and set up Trustee quarterly meeting booklets Prepared (typing), photocopying and binding of booklets for the Trustees and pre pared for mailing Preparation of time sensitive materials for Quarterly Trustee meetings Coordinated travel & hotel arrangements for meetings, as well as lunch & dinner arrangements for meetings Recorded Meeting minutes and transcribed from Dictaphone Assisted Administrative Assistant in charge of maintenance, budget, etc. Organized research and installation of automated telephone system (NEC Neax 2000 ) Claims Secretary - Litigation Department (9/1994 to 11/1995) Composed correspondence and typed documents for adjusters from Dictaphone transc ription Maintained diary, received, stamped & disbursed mail for the Claims Manager, thr ee Litigation Specialists & Clerical Supervisor Assisted Clerical Supervisor with assigned projects Back up to other Claims