Caitlin Offill 315 W. 3rd St #812 Long Beach, CA 90802 562-208-2893 co1aef4d0@westpost.

net Summary Over 20 years of varied Administration, Management, Staffing and Scheduling expe rience, in a variety of fields. Experience includes several years as an Equity Stage Manager, 6 years of Retail Management for Wherehouse Entertainment, IT Adm inistration and both Corporate and Hospitality based Office Administration. Experience SMG / Savor... Long Beach Convention Ctr & Aquarium of the Pacific Long Beach, C A Staffing & Scheduling Coordinator 12/2006 to 3/2011 Wrote, designed and produced new forms and procedures for staffing and scheduli ng on a "per event/per day" basis. Allowed for increased tracking of labor expe nses, more accurate labor forecasting and immediate responses to overages and de ficiencies. In addition to staffing and scheduling, streamlined check-in and employee distr ibution/assignment process for large scale events, such as Long Beach Grand Prix (3 days/500+ employees per day), California Womens Conference (400+ employees) and various other large events. Issued instructions and assigned duties to workers. Executed daily operations of all hourly food and beverage staff. Supervised and coordinated activities of workers engaged in customer service ac tivities. Hyatt Regency Long Beach Long Beach, CA Housekeeping Coordinator and Front Office Coordinator 7/2004 to 9/2006 Instituted new tracking programs for linen usage and room turnover, resulting i n new procedures designed to streamline room cleaning and efficient staff schedu ling Created new forms and protocols for tracking employee attendance and designing new incentive programs resulting in increased productivity. Issued, balanced and verified all cash drawers for all Front Desk Guest Service Representatives. Served as Guest Service Representative to cover absences and other holes in cov erage. Delta Queen Steamboat Company New Orleans, LA Cabin Attendant 1/2003 to 6/2004 Responsible for all guest room needs for between 12-20 guest rooms for duration of cruise, lasting between 3 - 30 days. Cruise West Seattle. WA Crew 5/2002 to 11/2002 Responsible for all guest room needs for between 1-6 guest rooms in addition to serving all meals for duration of cruise. CAS Systems, Inc. San Francisco, CA Technical Support Analyst 8/1998 to 10/2001 Facilitated and oversaw full migration of Macintosh Network to Windows NT Netwo rk for mid-size Telecommunication Company with approximately 200 workstations. Instituted new procedures for responding to Help Desk calls, resulting in quick er response times, reducing employee down time and increasing productivity. Stayed abreast of advances in technology. Developed computer information resources, providing for data security and contr ol, strategic computing, and disaster recovery.

Evaluated the organizations technology use and needs and recommend improvements , such as hardware and software upgrades. Met with department heads, managers, supervisors, vendors, and others, to solic it cooperation and resolve problems. Managed backup, security and user help systems. Consulted with users, management, vendors, and technicians to assess computing needs and system requirements. Purchased necessary equipment. Prepared and reviewed operational reports and project progress reports. Responded to written, email and telephone requests for all computer related iss ues. Wherehouse Entertainment Long Beach, Ca and San Francisco, CA Product Manager, Receiving Manager, Relief Store Manager 10/1988 to 6/1994 Created and maintained new community based programs aimed at promoting and dist ributing local artists Responsible for all product handling and inventory management for several retai l locations. Worked closely with Warehouse personnel and vendors to streamline supply and de mand based on the specific needs of each location. Orchestrated and supplemented existing advertising campaigns. As Relief Manager, responsible for all store operations in Managers absence. Education San Francisco State University San Francisco, CA Bachelor of Arts 1993 Other Skilled with computer systems and software. Proficient in the use of various so ftware packages including Microsoft Windows, Microsoft Office (Word, Excel and A ccess), Kronos, Timesaver. Work well in a high pressure environment. Cash-handling experience, including management of individual cash drawers in add ition to vault management. Excellent communication, interpersonal and organizational skills. Enjoy working with people. References: Available upon request