CRAIG BUTTS 94 Camellia Ave Savannah, GA 31408 ??? Cell: 816-699-9689 ??? cb1af2f2c@westpost.

net INFORMATION TECHNOLOGY SPECIALIST Active Secret Clearance and Passport Solution-focused IT professional with comprehensive background in applying people, problem-solving, and technical skills to improve individual and organizational performance. Deep technical expertise and a reputation for integrity, quality, and reliability in the development and support of software and systems. Expert in balancing business, technology, and customer needs to produce strategic solutions that enhance customer satisfaction. Calm demeanor in the face of difficulties; proven success in quickly adapting to new technologies, roles, and responsibilities. TECHNICAL QUALIFICATIONS ??? APPLICATION SW: (AD) Active Directory, BlackBerry Enterprise Server User Administration Tool, Office XP, 2007/2003//2002/20010, Visio, Ventrillo, Out Look, Lotus Notes, GroupWise, WinFax, Exchange, Symantec Ghost, McAfee, Adobe, Snagit, Windows Server 2003 operating systems, HP Virtual Connect, CISCO Works, , Exchange 2003, Acrobat 8, Sharepoint, SQL, Smart technologies, and basic NTFS system level commands, Rumba, Extra, Net Backup/Veritas Back-Exec, Net Vault manager, WRQ, Winterm, AutoDesk, ArcGIS Explorer, AutoDesk MapGuide. ??? IMAGING, CONFIGURING, PACKAGING, PATCHING SW: Radia, Altiris, SMS, SCCM, Windows Server Update Services (WSUS), MSI Studio, Symantec Ghost Enterprise, User State Migration tool (USMT), Tivoli, MSI Re-Packaging. ??? HELPDESK SW: TriActive, Altiris, Heat, Remedy, Clarify, CA Unicenter DSM, LANDesk (Remote Control & Packaging, Reporting). Basic ITIL principles, Cross team coordination of production ticket escalations, ticket severities, SLA's, resolutions, System/Network, Desktop & Operations Technical Expert/Lead/Tier, I, 2 3. ??? WEB PAGE SW: IIS, FTP, Micro Soft Expressions Web 2, Dream Weaver, Front Page, NVU, Easy Thumpnails, Thumps Plus, Paint Shop Pro, Adobe Illustrator. ??? HARDWARE: Desktops/Workstations/Servers/Laptops, CRT's, flatpanel modems; IBM, Compaq, HP, Dell. PDA???s/Blackberries/IPhones. Exchange, IIS, Tape Back Up servers/libraries, Wireless, Mainframe. Terminals, Barcodes scanners, cameras printers, faxes, Video Conferencing, printers, PDA???s, Cisco Telephony.IMAC???s

(Installs, moves, adds, and changes), hardware/software rollouts. ??? SYSTEM,SERVER,OS: BlackBerry Server, Windows XP/VISTA/7. Servers: 2008/2003/2002/NT4, Exchange 2000/2003/2007/2010, WSUS, WINS, DHCP, Server security hardening (health checking) and OS patch deployment. Mac OS X vs. 10, SQL server, AS400, RS 6000, Basic UNIX, SPAC5, Main Frame, Citrix, Neoware Thin clients. ??? LAN NeTWORKS: Security administration for: Microsoft Active Directory, Novell's Netware: Novell eDirectory/Console One, Network Access Control, , RAS, RIS, VPN, DNS, PDC/BDC, CSU/DSU's, terminal servers, ISDN, Frame Relay routers, LAN/WAN, SNMP, Remote access, terminal emulators, Open VMS, Terminal Server (WTS), VPN Management responsibilities of a Local Area Network (LAN) connectivity and network operating systems. Switched Ethernet, mostly the Data Link Layer (NetBEUI, TCP/IP, IPSec VPN), Physical Layer. Modems, DSL, cable ISP services, Ethernet, ESM, Protocols; , DSU/CSU???s, switches, hubs, patch panel, wiring closet experience, NIC cards , CISCO routers, CISCO Linksys wireless routers.(HP Open View)VPN Management responsibilities of a LAN connectivity. ??? TELECOMUNICATIONS: CISCO Unified VoIP series installed and setup phones. Used CallManagerment software to configure, hardware and software components, call routing, media processing, system management and monitoring, and do call detail records. ??? TECHNCIAL WRITING: SOP (standard operating procedure), Release notes, Product Troubleshooting guides, Software installation guides, Executive reports, Daily Reports. Author-it PROFESSIONAL EXPERIENCE US ARMY, New Port News, VA(MAY 2011-JULY 2011) Field Service IT Tech/Exchange Migration Engineer (Contractor) Provided all the needed field technical hands on customer service for an Army DoD Enterprise email box provision project. Traveled 100% to CONUS and stood ready for any OCONUS Army bases. Job entails migrating all existing non-deployable email services into the DoD Enterprise Email Service. The DoD Enterprise Email Service is based on Microsoft Exchange 2010 running inside a DoD Active Directory (AD) forest based on Microsoft Server 2008 R2. My effort is primarily focused on migrating mailboxes from the source to the destination using the Enterprise

Directory Service Provisioning Tool (EDS-P) (an internally developed migration tool). This effort also include: coordination and documentation supporting integration efforts with several departments. Environments: ??? Software: BlackBerry Enterprise Server User Administration Tool, Exchange 2003/2007/2010, Active Directory, and SQL ??? Networks/Systems/OS: BlackBerry Server, Windows XP/W7, Servers: Win 200R28/2003 ??? Hardware: laptops, workstations ??? Supported Area: several CONUS Army bases ??? Technical Writing: Daily Reports Selected Highlights: ??? Migrated over 2000-4000 users email accounts. ??? Played a key role as liaison between the customer, suppliers, and other technical groups to resolve provisioning problems. US NAVY, Kansas City, MO (Aug 2009- Jan 2011) Premier Support Customer Service Rep (Contractor) Maintain full accountability for serving as a technical consultant in field implementations and service escalations for military reserve sites. Demonstrate technical expertise in effectively managing local area network (LAN) hardware and software. Evaluate workflow and procedures to recommend operational support tools and technologies in accordance with customer goals. Apply strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Wrote Standard Operating Procedures (SOPs), and trained users. Conducted Image deployments and roll outs. Environments: ??? Imaging, Configuring, Packaging, Patching SW: Radia, SMS, SCCM, MSI Studio, ??? Software: Office XP, 2003/2002, Outlook2003/2007, Active Directory (users installs, moves, adds and changes), SCCM7 & Active Directory (users account installs, moves, adds and changes). . ??? Networks/System/OS: Windows XP/VISTA/7, Servers: Win 2008/2003, Exchange 2003/2007, Microsoft SCOM 2007. SMTP, Active Directory, DNS, TCP\IP, SIPRNet & NIPRNet, LAN/WAN, VPN, ??? 10/100/100BaseT, Cat5/6, switches, hubs, patch panel, wiring closet, NIC cards, CISCO routers. Basic router and firewall settings ??? Hardware: Supported 100 laptops, 2500 workstations, 30 servers (10 Exchange, 10 files/profile, 10 Domain/DNS). Blackberries, Digital Senders, printers. ??? Support Area: Midwest states supported: OK, KS, MO, IA, and NE. ??? Telecommunications: CISCO VoIP series, installed and setup phones. ??? Technical Writing: SOP (standard operating procedure), Daily Reports

Selected Highlights: ??? Supported some applications and conducted backup and recovery periodically on the Exchange, File and Print servers. ??? Played a key role as liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems. US Census, Lakewood, CO (Oct 2008 - June 2009) Information Technology Specialist (Temp Employee) Trained, mentored, and directed LCO IT staff and RCC helpdesk. Diligently ensured the efficient performance of automation operations in order to effectively assist LCO and DNRCC daily functions. Actively collaborated with developers, sponsors, and end users to manage updates, operations, support, and maintenance. Conducted Image deployments and roll outs. Environments: ??? Imaging, Configuring, Packaging, Patching SW: SMS, MSI Studio, Ghost ??? Software: Office XP, 2007/2003/2002, Outlook, Lotus Notes, Active Directory & Novell's eDirectory/Console One (users installs, moves, adds and changes), Ghost, Altiris, SMS. FTP, MS Expressions Web 2, MS Publisher, Easy Thumpnails, Thumps Plus, Paint Shop Pro, Adobe Illustrator. ??? Network/System/OS: Servers Win 2003, Win XP/2000, Exchange 2003, VMVMware V-Sphere, Server security hardening (health checking) and OS patch deployment. SMTP, AD, DNS, TCP\IP, LAN/WAN, VPN, Telephony, 10/100/100BaseT, Cat5/6,fiber, DSU/CSU's, switches, hubs, patch panel, fiber, wiring closet, NIC cards , CISCO routers. ??? Hardware: Supported 100 laptops, 1500 workstations, 4 servers (1 Exchange, 2 files/profile/, 1 Domain/DNS, 1 Backup). PDA???s, Cisco Telephony (Installs, moves, adds and changes), and hand held devices, printers. CISCO Linksys wireless modem. Basic router and firewall settings. ??? Telecommunications: CISCO VoIP series installed and setup phones. Used CallManagerment software to configure, hardware and software components, call routing, media processing, system management and monitoring, and do call detail records. ??? Technical Writing: SOP (standard operating procedure), Daily Reports. ??? Supported Area: Mountain states supported, AZ, CO, ID, MT, NV, NM UT, WY. Selected Highlights: ??? Led the deployment of multiple offices by executing customer site assessments, assessing street location, office logistics, security systems, and software and hardware requirements for remote office???s software applications and IT equipment needs. ??? Translated user functional requirements into systems specifications, configured and troubleshot the BOC LANs, AD, serves, desktops, laptops, HHC in the RCC, and managed

inventory requirements. ??? Migrated email users accounts from a Regional Exchange 2003 server to another locally, which included over 400 mailboxes. AMC Theatres, Kansas City, MO (March 2008-May 2008) PROJECT CORDINATOR BACK OFFICE IT SUPPORT (Contractor) Strategically coordinated and led upgrade projects and supported MS VB & VBScript, ASP script files to migrate older PC information over to new PC???s from NT to XP by using Symantec Ghost and other imaging applications. Environments: ??? Software: Office XP, 2003/2002, Outlook 2003, Active Directory (users installs, moves, adds and changes), Documentation; Word to create SOP (Standard Operation Procedure). ??? Network/System/OS: Servers Win 2003, Win XP/2000. Active Directory (users installs, moves, adds and changes). SMTP, Active Directory, DNS, TCP\IP, LAN/WAN, 10/100/100BaseT, Cat5/6, patch panels. ??? Hardware: Supported 300, 200 Laptops, 300 Workstations, 5 Servers per Theatre site (2 files/profile and Domain/DNS, 2 printer, 1 Backups). ??? Support Area: Kansas City Metro area support; Independence, Missouri; Kansas City, Kansas; Olathe, Kansas; and Overland Park, Kansas. ??? Technical Writing: SOP (standard operating procedure), Software installation guides, Daily Reports, Author-it. Selected Highlights: ??? Created SOP???s documentation on the migration process and installation of users accounts, workstation and servers for all of the AMC Theatres in Kansas City MO. ??? Actively contributed to team meetings and worked closely with Project Manager on deployment coordination. QTS (Quality Technology Services), Overland Park, KS (Nov 2007-Feb 2008) Data Center Operations Technician\System Administrator (Contractor) Supported Datacenter IT equipment by on call support and handling critical activities, coordinated with datacenter vendors for cabling, link extension, new circuits and existing circuits. Ensured backup tape movement on-site and offsite and tape inventory management. Installed new network, server and voice infrastructure, limited to basic setup, rack mounting and cabling. Also coordinate with remote technical team for troubleshooting hosted device issues, plus participated in customer project turn ups. Ensured cabling and labeling standards were maintained for the racks and devices in the datacenter. Did the upkeep of the inventory of devices and materials in the datacenter and datacenter remote sites. Environments: ??? Software: Office 2003//2002, Out Look 2003, HP Openview, McAfee, Adobe, Net Backup/Veritas Back-Exec, Net Vault manager and etc. Active Directory (users installs, moves, adds and changes).

??? Network/System/OS: Servers Win 2003/2000, Win XP/2000. Exchange 2003. SMTP, Active Directory, DNS, TCP\IP, LAN/WAN, 10/100/100BaseT, Cat5/6, fiber, DSU/CSU's, switches, hubs, patch panel, wiring closet, NIC cards, CISCO routers. Basic router and firewall settings. ??? Hardware: Supported 10 laptops, 50 workstations, 150 servers (customer's servers that leased space within our data center), Handled, tracking, and management of all tape media for the data centers; loaded 500 storage backup tapes per week, 50 CISCO router/switches, CISCO Linksys wireless modem. Management and operation of air conditioning equipment, cable & power management and provisioning as well as use and maintenance of backup generators. ??? Technical Writing: Daily Reports. Software installation guides, Cable wiring chart. Selected Highlights: ??? Oversaw and managed the Cisco network device, including hardware troubleshooting and replacement of Cisco components, patch panels, and OSI model layer 1 media in order to provide LAN connectivity. ??? Diligently updated team members on issues involving the equipment or configuration, as well as diagnosing cabling, software, and hardware problems. US Army Corps of Engineers, Kansas City, MO (Sept 2007 - Nov 2007) Information Tech Specialist (Contractor) Managed distribution of PC/networking, Cisco Telephony environment including installation, testing, repair, and troubleshooting for stand-alone PCs , PCs linked to networks, printers, and other computer peripherals. Executed technical, operational, and training support to users of personal computers. Managed and updated user accounts and tested personal computers, printers, and other peripherals. Environments: ??? Software: Office 2003//2002, Out Look 2003, Visio, Auto CAD, Symantec Ghost, McAfee, Adobe, User State Migration tool (USMT), WSUS, SMS and etc. ??? System/OS: Windows XP/2000, Servers: Win 2003, Active Directory (users installs, moves, adds and changes). Exchange 2003. ??? Hardware: Supported 100 laptops, 1500 workstations, 6 servers (1 Exchange, 2 files/profile/, 1 Domain/DNS, 2 Backup). Printer, CISCO Linksys wireless modem, faxes. ??? Technical Writing: Daily Reports. Selected Highlights: ??? Evaluated, reviewed and troubleshot computer problems, performed hardware and software diagnostics, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

KS Board of Utilities, Kansas City, KS (April 2007 - Sept 2007) Desktop Support Technician (Contractor) Conducted a diverse range of support activities, including updating and repairing Windows systems, executing preventative maintenance on window systems, supporting users with system problems, and ensuring proper labeling of all window system components Environments: ??? Software: Office 2003//2002, Out Look 2003, Visio, Auto CAD, Lotus Notes, Symantec Ghost, McAfee, Adobe, AutoDesk, ArcGIS Explorer, AutoDesk MapGuide and etc. ??? System/OS: Windows XP/2000/NT4, Servers: Win 2003, Exchange 2003, WSUS, Citrix, Neoware Thin clients. Exchange 2003. ??? Hardware: Supported 300 laptops, 2500 workstations, 200 printers in various locations all on Campus and several remote sites. CISCO Linksys wireless modem, barcodes scanners, cameras, faxes. Selected Highlights: ??? Diligently tracked performance levels by reviewing event files and conducted and reported Root Cause Analysis (RCA) as required. ??? Collaboratively worked with team members in executing system administrative tasks such as creating/deleting user accounts through AD and RSA security authentication. Career Note: (1996 -2007) Additional IT experience includes US Army Battle Command Knowledge System, FCStone, H&R Block, Seaboard Corp., IBSA, Inc., Qwest, Earth Link, Comaq, Anheuser Bush, USPS, and Universal Underwriters. (1998- 2011) PC & Image Deployment Short Jobs -(1day) Moved laptops for insurance company CNA in Overland Park, Ks., (1wk) PC/software Office Rollout project at Omnicare in Kansas City, Mo, (1wk) Cleaned and reinstalled modules in BTS Cell Base stations in Lenexa KS., (1day) Service healthy care systems (XP, Stealth modem router) Kiosk setup in Doctors office???s in KC Metro., (3day) XP Migration/Rollout project in Beneficial Finance offices in Kansas., (2day) Installed a wireless "point of sale" scanner system in Wilshire stores in Nebraska., (2 day job) Migrated an Exchange 5.5 mail server over to another new server due to virus corruption for FOX 42 TV Omaha, NE., (2 Month Job) 2000 Migration/Rollout project for front office and back office computer network for 20 Beneficial Finance offices within Missouri. EDUCATION BS-Business Administration of Technical Service - Bellevue University, Bellevue, NE-January-May 1993 AA-Electronic Maintenance - Des Moines Area Community College, Ankeny, IASept 78-Sept 81

PROFESSIONAL CERTIFICATIONS / SPECIALIZED TRAINING ??? HP ???Servicing HP Desktops, Workstations, and Notebooks (2009) ??? DCSE (Dell Certified Systems Expert: Part of DMS (Dell Managed Services) delivery team: 1. Managed Deployment Tech Lead. 2. Deployment Technician. (2008) ??? Micro Soft Hands on Labs: Exch & Server 2K; Intro & Adm, MS SQL 2000, DNS, Policy, AD (2000)